Comments on: Book review: Nuts!

By: Sales 101: Customers are not always right, 5 reasons to sell you on that idea | Sales Laundry

Fri, 17 Apr 2009 16:21:14 +0000

[...] Kelleher agrees, as this passage From Nuts! the excellent book about Southwest Airlines shows: Herb Kelleher [...] makes it clear that his employees come first — even if it means [...]

By: The Customer is Always Right - Not Anymore! | Mawe's Space

The Customer is Always Right - Not Anymore! | Mawe's Space — Sat, 05 Jul 2008 20:12:04 +0000

[...] Kelleher again agrees. His book entitled Nuts! states this plainly: But aren’t customers always right? “No, they are not,” Kelleher snaps. [...]

By: Рекрик

Рекрик — Tue, 06 May 2008 11:12:41 +0000

[...] Келлер соглашается, как показывает этот отрывок из книги “Чепуха” (отличная книга о Southwest Airlines): Герб Келлер […] ясно дает понять, что его сотрудники [...]

By: Пять главных причин, почему утверждение “клиент всегда прав” неверно : Как продать - переводы статей про маркетинг, рекламу, брендинг �

Mon, 07 Apr 2008 07:10:34 +0000

By: Top 5 reasons why “The customer is Always Right” is wrong

Top 5 reasons why “The customer is Always Right” is wrong — Mon, 31 Mar 2008 17:36:55 +0000

[...] Kelleher agrees, as this passage From Nuts! the excellent book about Southwest Airlines shows: Herb Kelleher […] makes it clear that his employees come first — even if it [...]

By: 5 reasons why “The customer is Always Right” is wrong | Whatsup

5 reasons why “The customer is Always Right” is wrong | Whatsup — Fri, 28 Mar 2008 03:28:53 +0000

[...] this extract, from Nuts! the excellent book about Southwest Airlines, [...]

By: Crazy Guide to the Internet » Blog Archive » Top 5 reasons why “The Customer Is Always Right” is wrong

Sun, 03 Feb 2008 21:12:29 +0000

[...] Kelleher agrees, as this passage From Nuts! the excellent book about Southwest Airlines shows: Herb Kelleher […] makes it clear that his employees come first — even if it means [...]

By: The Customer is Always Right - Not Anymore! | Mawe's Adobo

The Customer is Always Right - Not Anymore! | Mawe's Adobo — Fri, 11 Jan 2008 06:33:13 +0000

[...] Kelleher again agrees. His book entitled Nuts! states this plainly: But aren’t customers always right? “No, they are not,” Kelleher snaps. [...]

By: Southwest Airlines stories by Stephen Hopson

Southwest Airlines stories by Stephen Hopson — Thu, 11 Oct 2007 09:05:24 +0000

[...] I’m a huge fan of Southwest myself – not that I’ve ever flown with them, I’ve just read a lot about them, including the excellent book Nuts! by Kevin and Jackie Freiberg. [...]

By: My favorite books about happiness at work

My favorite books about happiness at work — Tue, 02 Jan 2007 09:10:03 +0000

[...] Kevin and Jackie Freiberg: Nuts! The story of Southwest Airlines, one of the happiest and most successful companies I know. A classic book! [...]