http://positivesharing.com/2005/08/american-airlines-make-money-by-listening-to-employees/ Make Yourself and Your Business Happy At Work Sun, 20 May 2012 05:56:48 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://positivesharing.com/2005/08/american-airlines-make-money-by-listening-to-employees/#comment-31999 Ask the CHO: Motivation for production workers? Mon, 08 Jan 2007 08:35:46 +0000 #comment-31999 [...] American Airlines discovered this a while back: Two mechanics didn’t like having to toss out $200 drill bits once they got dull. So they rigged up some old machine parts – a vacuum-cleaner belt and a motor from a science project – and built “Thumping Ralph.â€? It’s essentially a drill-bit sharpener that allows them to get more use out of each bit. The savings, according to the company: as much as $300,000 a year. [...]

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