Comments on: Southwest Airlines stories by Stephen Hopson

By: Alexander

Alexander — Tue, 18 Dec 2007 16:23:48 +0000

Shaun: I can see how that is a problem – and indeed many people have complained to SW about it. They even have a post up on their blog with 100s of comments for and against the new system.

Kuri: I agree – no action was necessary.

Elaine: That is an amazing story. Thanks!

By: Elaine

Elaine — Mon, 15 Oct 2007 16:44:32 +0000

(I have no opinion about SW one way or the other.)

A similar story to the post: 10 years ago, my sister lived in a town a couple of hours away and wanted to visit me for Christmas. She didn’t have a car, so she took public transit (a journey of several hours), stayed over, and then started back home.

Then it started snowing. It turned out to be one of the worst ice storms this region has seen. She got about 2/3 of the way there, but the last bus wasn’t running. The bus driver of the bus she was on took my sister in at her home and made sure she got onto the right bus the next morning!

Obviously, we’ve never forgotten that moment of kindness. I don’t know anything about the work culture of Jefferson (?) Transit, but that was a wonderful encounter with human kindness.

By: Kuri

Kuri — Fri, 12 Oct 2007 14:35:58 +0000

I wouldn’t imagine it requires much thought. No action was required in that situation.

By: Shaun Dakin

Shaun Dakin — Fri, 12 Oct 2007 14:16:16 +0000

Hi,

I used to be a huge fanatic of SW. I’ve flown them for over 20 years, enjoying the service, fun, and prices.

No longer.

As a parent of a toddler I had flown SW since my Son was born, given the assurance that during the “cattle call” boarding process I would get to PreBoard with my family.

As of 10.02.07 this policy has changed and children no longer get to PreBoard.

If you don’t have kids, no problem. Yeah! Great going.

If you do have kids it is yet another stressor during a stressful time in any travel.

As a result, we will no longer fly SW.

The LUV is lost.

Shaun Dakin
Stop Southwest Preboard Changes
http://StopSouthwestPreboard.com

By: Alexander

Alexander — Thu, 11 Oct 2007 19:35:38 +0000

Kuri: Yeah, that one sucks. Not a proud moment for Southwest.

Have you thought about what they should have done in that situation?

By: Life Lessons Learned from the Move

Life Lessons Learned from the Move — Thu, 11 Oct 2007 15:52:55 +0000

[...] article about Adversity University came out yesterday in a blog called “Positive Sharing” by Chief Happiness Officer Alexander Kjerulf from London. Alex is one of the most [...]

By: Kuri

Kuri — Thu, 11 Oct 2007 14:55:40 +0000

employees who work for a happy company are much more likely to have the will, the initiative and the energy to do nice things for other people. You mean like harass and embarrass their female customers?

By: Alexander

Alexander — Thu, 11 Oct 2007 13:01:26 +0000

Cyber hug accepted and returned :o)

By: Stephen Hopson

Stephen Hopson — Thu, 11 Oct 2007 11:55:21 +0000

Alex:

Thank you so much for sharing with your readers about my newly relocated blog containing stories of Southwest Airlines, my favorite airline.

I also appreciated how you shared my personal stories with your readers as well. I hope they enjoy it as much as you did! I am grateful for the gift of writing and am thankful that people are touched and uplifted by them. I live to do that!

Thanks again for a very generous blurb over at your site. It was a nice surprise gift when I woke up this morning to find an email leading me back to this site! May I give you a cyber hug?

Stephen