Comments on: Who cares about your job title – tell me what you DO!

By: Grace

Grace — Tue, 03 Mar 2009 19:41:05 +0000

When it comes to the pros and cons of working at Teleperformance USA in Abilene, Texas; it becomes a three ring circus with only two visible acts and one invisible. I call it the good, bad and the ugly. There’s the professional ACT and the fun playful ACT and there is the “I am in control and can change the rules as I see fit ACT.” I have yet to physically see an EMPLOYEE HANDBOOK. Management will say one thing to your face, ex. (yellow and blue) but then turn around and send a supervisor to tell you as he is writing you up because of that yellow and blue that; YOU misunderstood, they meant (green). They tell you, you can not ask to change your schedule until you have worked there for at least 6 months, but they are allowed to make dark alley deals towards you if they know you are needing a schedule change for outside personal reasons and if you put in for this change yourself -it will be denied because it is not available but they we will give you kind of what you want “IF” you do this or that, then those days are available.
Now if you say no to this deal because of the principle matter of this con job, you are now on the list, the one that says, ok this schedule change you want is now a known ISSUE, if you call in sick for this particular day in the future, it may lead to more then a write up, you may be automatically terminated. Now I am so paranoid that something will happen, sickness, or car wreck on this day because I was also told a doctor’s excuse will not be enough because again– it is a known issue. If I put in for a request to have this day off in the future (let’s say for a wedding or family reunion a few months down the road) and it is denied and I still miss that day, it is an automatic termination; when others (not on the list) would normally just get a write up.
They tell you from day one, “You pay yourself here” in regards to clocking out for longer then you should for lunch or to go to the bathroom, and if all those few minutes add up to enough, you won’t make your differential. OK, I can see that, but then they turn around and tell you, you HAVE to make this time up, so exactly how are you in control of “PAYING YOURSELF”??? The saddest part of all this is I really like my job, I mean the part of it that is work, the sitting there on the phone with someone who has called in and probably been on hold for up to an hour and stuck with it because they had an issue and need my help to resolve it if at all possible. And it is the greatest feeling to hear the response of “Oh thank you, thank you, thank you for fixing that. Without counting transfers to other departments, I do resolve over 90% of my shifts real trouble shooting issues, I score 100% on feed backs from the surveys, My monitor scores average over 90%. Where did I go wrong? I can’t believe that asking for a small schedule change would cause such an attitude that treats me like “a bastard child at a family reunion.” At one time during all this I did throw my hands up and say “Oh well, I can’t fight them and winner take all” I no more felt this and walked out for some air and still upset and defeated feeling, I vented this out to a co-worker when another around the corner over heard my story and came around and said, threaten to quit, I did, she explained her story of how she wanted to change her schedule (just because)– not for elder sick family reason’s like me, she just wanted too and they told her the same part of “how it was not available” She then said ok, then I quit and started walking off and the manager quickly said, “OH wait, wait, wait, here it is, it is available after all. This co worker has only been there for a little over a month.
There really is no job security when you are being threatened of termination and it causes the environment around you to feel depressing and gloomy. I can’t just quit, I need the money even more now that I didn’t get that particular day off, I had to hire someone to do my family responsibility, which I am paying $12 a hour for a 12 hour shift and I make $9 a hour for a 8 hour shift that day. That’s $288.00 every 2 week paycheck- to be honest I am now looking for a second (part-time) job so I can pay that and I had to drop my insurance benefits. Like I said before, winner takes it all and sometimes more. You really have to be carefully of the old “watch what my one hand is doing, so you don’t see what the other one is doing.
Call Center Agent

By: 303 Insanely Interesting Links From 2007 -- Jarkko Laine - Insanely interested

303 Insanely Interesting Links From 2007 -- Jarkko Laine - Insanely interested — Tue, 23 Sep 2008 10:43:55 +0000

[...] Who cares about your job title – tell me what you DO!, Chief Happiness Officer [...]

By: DIANNE

DIANNE — Thu, 19 Jun 2008 17:43:19 +0000

THIS OLD GUY I KNOW, RETIRED, LOVES TO TELL ME “I AM AN ENGINEER” OR “I WAS AN ENGINEER”… WHO CARES AND I AM NOT IMPRESSED BUT I HAVE TO BE COURTEOUS. YOUR COMMENTS, THANKS.

By: silvia

silvia — Thu, 19 Jun 2008 14:34:47 +0000

I’m the director of provider contracting in a managed care company. However, I think of myself as a director of fungibles. That seems so much more appropriate. Honestly, corporate america is absolutely tedious, boring and mainly unecessary. We may as well be communists, we just call it something else…the department of redundancy department.

By: Killing of job titles: Let’s get practical!

Killing of job titles: Let’s get practical! — Wed, 05 Mar 2008 10:15:56 +0000

[...] a previous post I argued for doing away with job titles. They’re rarely relevant, they say very little about what you do and they can lead to [...]

By: More death to job titles

More death to job titles — Mon, 03 Mar 2008 14:11:49 +0000

[...] while back I wrote a post about killing off job titles. I think they’re a waste of time and contribute nothing to our productivity, creativity or [...]

By: Rules for Success: #10 « Persistent Illusion

Rules for Success: #10 « Persistent Illusion — Tue, 05 Feb 2008 15:52:05 +0000

[...] positivesharing asked, “who cares about your job title, tell me what you do?”, Elaine responded with At [...]

By: jd

jd — Wed, 16 Jan 2008 06:20:15 +0000

I ran into this issue trying to explain to my family what I do. They didn’t get what a “PM” was. What they did get was when I said either that I “write books’ or that I ‘help our customers put the legos together.’

By: Death to job titles at Quicken Loans

Death to job titles at Quicken Loans — Fri, 11 Jan 2008 14:17:31 +0000

[...] Who cares about your job title – tell me what you DO! [...]

By: alik

alik — Fri, 11 Jan 2008 12:15:12 +0000

Who cares!! I really hate my title, i hate titles. Most important is what you bring on the table.
Loved your title, CHO
LOL!!
Now take a look at the other side – at the one who asks. Some folks ARE interested to know what your title is. I love Tim Ferriss’ response to such question from his “4 hour workweek” book – “I am drug dealer”. Who cares!?

BTW, my title is 4-hour-workweek-searcher-in-charge

Loved the topic, loved the post. In-your-face style!
Subscribed! StumbledUpon too.