Comments on: Top 5 reasons why “The customer is Always Right” is wrong

By: kyle

kyle — Wed, 10 Mar 2010 20:15:10 +0000

Very nice article man i couldn’t agree with you more, I was workin for Wal-Mart last year and they were always putting their customers first before us, i had to deal with that for 11 months.

By: mijoka

mijoka — Fri, 05 Mar 2010 16:56:55 +0000

Hello everyone , this is by far one of the most logical article ever podsted on the web , now there is my dilemna . I work for a Company with a poor customer service imamge which by my experience is not true , it is one of the north American largest retailer {no not walmart} a couples weeks ago I endured 40 minutes plus of constant yelling swearing cussing and how bad the service was , the inconsistency between the web site and among stores { you name it I heard it} as I was helping the Customer locate the merchandise they needed , a third person as vulgar as the first was also on line , I could not get a manager , I was alone and cornered , Then my senior partner came in and just about the same time another associate came in waving in fromnt of my desk , at first I thought she was kidding and ignored Her but then she said something like I have a customer,” I yelled can’t you see I can’t I am busy, my Partner replied I can’t help Him I have an appoitment in 10mm “. Needless to say the associate complained to management and now I very much face termination . In any business I would have told the customer my piece of mind but here we cannot even hang up. what’s your take ? Find another Employer ? well I actually like my work and by far the majority of the Customers I am turning 59 and that is not a positive point on the job market . My past experience earned the establishement the highest Customer service awards in the USA ,5 Diamonds AAA and 5 stars Mobil for outstanding customer service …

By: Is ‘the customer always right’ wrong? « Octavian Mihai

Is ‘the customer always right’ wrong? « Octavian Mihai — Thu, 04 Mar 2010 05:27:07 +0000

[...] is a reply to an article featured on reddit. Once you see the big picture everything else is clearer. Nice try [...]

By: Silent Bob Speaks Out Against South West | The Socialistas

Silent Bob Speaks Out Against South West | The Socialistas — Mon, 22 Feb 2010 12:19:50 +0000

[...] The customer isn’t always right – In fact, in this case the customer was simply wrong to lash out. Don’t be afraid to point this out. And it’s funny that South West went wrong here, as their CEO knows this very, very well. [...]

By: John

John — Thu, 14 Jan 2010 22:59:10 +0000

As the economy worsens I am afraid the “customer is always right” will become more common as pressure to entice the dwindling number of customers grows. It is a such an old standby that in these hard times it will be a popular way to address money issues that may have other causes.

By: siteler mutfak dolabi

siteler mutfak dolabi — Sat, 26 Dec 2009 11:00:49 +0000

Just stumbled on your site….loved this entry….I’m gonna show my boss this stuff!!

By: nikefoot

nikefoot — Fri, 25 Dec 2009 01:44:55 +0000

is’ ok

By: Petninja

Petninja — Sun, 13 Dec 2009 12:31:18 +0000

In general, the employee is also typically the customer so it’s quite impossible for the customer to always be right unless both parties agree… in which case there is no argument. If only people were rational individuals.

By: Angie Strader

Angie Strader — Sun, 29 Nov 2009 19:54:13 +0000

It is refreshing to read an article this frank about bad customers and why it’s important to back up employees (one of our most valuable assets) when faced with the dreaded impossible customer. I have ‘fired’ a few major customers/clients in my career. I do not associate with friends or family members who do not treat me with respect and I’m certainly not going to tolerate disrespect from someone outside my personal circle – nor allow my employees to be treated that way. It’s important to take the high road when firing a customer. Be direct, polite and calm. Do not allow the customer to get you upset and lose control. Be the bigger person by being assertive and not aggressive.

Thank you for the article – loved it and will share it!

By: Diane McDonald

Diane McDonald — Mon, 26 Oct 2009 23:18:09 +0000

I sit opportunity time to obtain business as a real estate associate.
We sit opportunity time without pay.

I received a call this evening from a customer. He wanted to know about a home on the GSMLS. We handle the call in a way to obtain clients to secure a sale. The first question I asked is , do you have a sales associate? I don’t want to be accused of taking a buyer away from another sales associate. He said he had a sales associate. I said who is your sales associate? He didn’t want to say and then he said, WELL, I DON’T WANT TO BOTHER HIM WITH SMALL THINGS. With that said I was not a happy camper. I would have preferred that he lie to me and tell me that he couldn’t get hold of him. I was fishing for the GSMLS info and asked him again who his sales assocate was, I asked if it was one of our associates form our agency. He said no. Later he came walking into the office with this attitude that he was king and that he wanted to speak with my supervisor. He was right outside our office or on his way to our office calling from his cell phone. Who does this person think he is. NO, THE CUSTOMER IS NOT ALWAYS RIGHT!!!. I COULD HAVE BEEN SITED FOR TAKING A CUSTOMER AWAY. Because I asked who his agent was he thought I didn’t want to help him. Unfortunately some sales associates don’t explain to their buyers in a firm and respectful way of how how the process works. I dont’ mind helping anyone, but don’t throw your weight at me. Who does this person think he is. He was disrespectful.