Comments on: Human service http://positivesharing.com/2008/07/human-service/ Make Yourself and Your Business Happy At Work Fri, 10 Feb 2012 10:56:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ask M http://positivesharing.com/2008/07/human-service/#comment-237245 Ask M Fri, 25 Jul 2008 13:28:12 +0000 http://positivesharing.com/?p=2072#comment-237245 Staying at a Premier Inn near Truro, I asked the receptionist if she could book me a taxi to take me to the airport the following morning to catch my flight home. When I came back to the hotel that evening, I found a note pushed under my door saying that she had booked a taxi - and, as it was for a long journey, she had specially chosen a firm with lady drivers only, to make sure I'd feel safe about using it. (I'm female.) The note also had two cards attached to it so that, if the service was good, I could recommend the taxi with a lady driver to local female friends. Customer service and marketing both at once. Not bad. M Staying at a Premier Inn near Truro, I asked the receptionist if she could book me a taxi to take me to the airport the following morning to catch my flight home.

When I came back to the hotel that evening, I found a note pushed under my door saying that she had booked a taxi – and, as it was for a long journey, she had specially chosen a firm with lady drivers only, to make sure I’d feel safe about using it. (I’m female.)

The note also had two cards attached to it so that, if the service was good, I could recommend the taxi with a lady driver to local female friends.

Customer service and marketing both at once. Not bad.

M

]]> By: darren http://positivesharing.com/2008/07/human-service/#comment-237209 darren Wed, 23 Jul 2008 20:02:29 +0000 http://positivesharing.com/?p=2072#comment-237209 here's a great story for you - Mariott Delray Beach...pool guy (click on my name). here’s a great story for you – Mariott Delray Beach…pool guy (click on my name).

]]> By: Kim http://positivesharing.com/2008/07/human-service/#comment-237207 Kim Wed, 23 Jul 2008 18:08:23 +0000 http://positivesharing.com/?p=2072#comment-237207 Alex I enjoy you website very much and thoroughly enjoyed your book, Happy Hour 9-5. I am a manager/buyer for a 360 room hotel. The owner of our hotel is very much involved in day to day operations and continually offers training to employees towards guest service. Our most recent training has had to do with going above and beyond, and doing the unexpected. Every day we have employees going above and beyond and truely creating enjoyable experiences. One that I will always be fond of is an older couple who visited our hotel with a bus group. The older couple realized after getting settled into their room that their luggage was missing. They assumed it was left on the bus, but soon realized it never made it on the bus from the hotel 2 hours away they had just come from. One of our employees assured the guests that we would see to it that they would get their luggage and to go back to their rooms and enjoy their stay. The employee felt confident that when she call the other hotel and informed them that someone neglected to put the luggage on the bus, they would be willing to help get the luggage to the guests. Unfortunately, the staff at this other hotel was unwilling to assume any responsiblity and they claimed there was nothing they could do and if the guest wanted their luggage they would have to make other arrangements to get it. The owner's son, a manager here at our hotel, did not hesitate for a moment. He got the keys to the company vehicle and drove two hours to this other hotel and retrieved the couples luggage. It was around midnight before the couple was reunited with their luggage and needless to say could not express enough gratitude. We are proof here at our hotel when you take time to appreciate your employees it makes the world a better place for everyone else you do business with. Alex
I enjoy you website very much and thoroughly enjoyed your book, Happy Hour 9-5. I am a manager/buyer for a 360 room hotel. The owner of our hotel is very much involved in day to day operations and continually offers training to employees towards guest service. Our most recent training has had to do with going above and beyond, and doing the unexpected. Every day we have employees going above and beyond and truely creating enjoyable experiences. One that I will always be fond of is an older couple who visited our hotel with a bus group. The older couple realized after getting settled into their room that their luggage was missing. They assumed it was left on the bus, but soon realized it never made it on the bus from the hotel 2 hours away they had just come from. One of our employees assured the guests that we would see to it that they would get their luggage and to go back to their rooms and enjoy their stay. The employee felt confident that when she call the other hotel and informed them that someone neglected to put the luggage on the bus, they would be willing to help get the luggage to the guests. Unfortunately, the staff at this other hotel was unwilling to assume any responsiblity and they claimed there was nothing they could do and if the guest wanted their luggage they would have to make other arrangements to get it. The owner’s son, a manager here at our hotel, did not hesitate for a moment. He got the keys to the company vehicle and drove two hours to this other hotel and retrieved the couples luggage. It was around midnight before the couple was reunited with their luggage and needless to say could not express enough gratitude. We are proof here at our hotel when you take time to appreciate your employees it makes the world a better place for everyone else you do business with.

]]> By: kareem http://positivesharing.com/2008/07/human-service/#comment-237206 kareem Wed, 23 Jul 2008 17:21:00 +0000 http://positivesharing.com/?p=2072#comment-237206 thanks alex! thanks alex!

]]> By: Alexander http://positivesharing.com/2008/07/human-service/#comment-237196 Alexander Wed, 23 Jul 2008 06:25:09 +0000 http://positivesharing.com/?p=2072#comment-237196 I just found another really cool one: http://www.kare11.com/news/news_article.aspx?storyid=519686&catid=14 I just found another really cool one:
http://www.kare11.com/news/news_article.aspx?storyid=519686&catid=14

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