Comments on: Serving your employees http://positivesharing.com/2009/02/serving-your-employees/ Make Yourself and Your Business Happy At Work Fri, 10 Feb 2012 10:56:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Doing good at work http://positivesharing.com/2009/02/serving-your-employees/#comment-254687 Doing good at work Tue, 11 Jan 2011 12:36:06 +0000 http://positivesharing.com/?p=2305#comment-254687 [...] Happiness at work at Southwest Airlines. [...] [...] Happiness at work at Southwest Airlines. [...]

]]> By: Quote http://positivesharing.com/2009/02/serving-your-employees/#comment-245777 Quote Mon, 01 Mar 2010 14:52:51 +0000 http://positivesharing.com/?p=2305#comment-245777 [...] Servant leadership at Southwest Airlines [...] [...] Servant leadership at Southwest Airlines [...]

]]> By: A disgusting, dangerous and wrong business practice http://positivesharing.com/2009/02/serving-your-employees/#comment-243680 A disgusting, dangerous and wrong business practice Thu, 13 Aug 2009 17:32:07 +0000 http://positivesharing.com/?p=2305#comment-243680 [...] Put Your Employees First [...] [...] Put Your Employees First [...]

]]> By: Nanci Appleman-Vassil http://positivesharing.com/2009/02/serving-your-employees/#comment-241316 Nanci Appleman-Vassil Fri, 06 Mar 2009 04:07:40 +0000 http://positivesharing.com/?p=2305#comment-241316 customer logality still exists in 2009 --it is with the companiesies that get it that keep both their internal and external cusktomers. We know from our own experiences and from research that people leave not because of product or company, but "how they felt" about their experience. Did they feel at the end of the day they were valued?. customer logality still exists in 2009 –it is with the companiesies that get it that keep both their internal and external cusktomers. We know from our own experiences and from research that people leave not because of product or company, but “how they felt” about their experience. Did they feel at the end of the day they were valued?.

]]> By: Douglas http://positivesharing.com/2009/02/serving-your-employees/#comment-241255 Douglas Tue, 03 Mar 2009 01:40:16 +0000 http://positivesharing.com/?p=2305#comment-241255 Simple lessons are the simplest to learn... and sometimes the most difficult to remember. Servant Leadership has been around since 1970 when Greenleaf wrote his book -- Servant Leadership. Its one of the steadiest, solid investments out there and the returns are always fantastic! DRL Simple lessons are the simplest to learn… and sometimes the most difficult to remember. Servant Leadership has been around since 1970 when Greenleaf wrote his book — Servant Leadership. Its one of the steadiest, solid investments out there and the returns are always fantastic!

DRL

]]> By: Alik Levin | PracticeThis.com http://positivesharing.com/2009/02/serving-your-employees/#comment-241205 Alik Levin | PracticeThis.com Sat, 28 Feb 2009 19:56:46 +0000 http://positivesharing.com/?p=2305#comment-241205 It's good to know that actually there are places implementing practices from "The Dream Manager" book. That's good to know. It’s good to know that actually there are places implementing practices from “The Dream Manager” book. That’s good to know.

]]> By: George Guajardo http://positivesharing.com/2009/02/serving-your-employees/#comment-241118 George Guajardo Thu, 26 Feb 2009 16:06:58 +0000 http://positivesharing.com/?p=2305#comment-241118 I am glad to see we think the same way. I read your post this morning... after having posted my own analysis of the same video clip yesterday. I just wanted to let you know, in case you ran across it =) I am glad to see we think the same way. I read your post this morning… after having posted my own analysis of the same video clip yesterday. I just wanted to let you know, in case you ran across it =)

]]> By: Selfcoachingcards http://positivesharing.com/2009/02/serving-your-employees/#comment-241014 Selfcoachingcards Mon, 23 Feb 2009 07:53:57 +0000 http://positivesharing.com/?p=2305#comment-241014 It's a chain reaction. If the employees are respected and treated as the most important asset of company, they will mirror that treatment and pass it on to the customers. People tend to stick where they feel most welcome and valued. That goes both for employees and customers. It’s a chain reaction. If the employees are respected and treated as the most important asset of company, they will mirror that treatment and pass it on to the customers. People tend to stick where they feel most welcome and valued. That goes both for employees and customers.

]]> By: Karl Staib - Work Happy Now http://positivesharing.com/2009/02/serving-your-employees/#comment-241010 Karl Staib - Work Happy Now Sun, 22 Feb 2009 18:11:00 +0000 http://positivesharing.com/?p=2305#comment-241010 Great find. What a great way to put it "proactive customer service." When an employee is empowered and cares about making the customer happy, great results happen. Southwest understands the reason they are successful and actively manage it, so it stays that way. An engaged employee will take good care of the customer. The customer will in turn buy services and products because they get excellent service. The shareholders are rewarded because the customers keep coming back. Great find. What a great way to put it “proactive customer service.” When an employee is empowered and cares about making the customer happy, great results happen.

Southwest understands the reason they are successful and actively manage it, so it stays that way. An engaged employee will take good care of the customer. The customer will in turn buy services and products because they get excellent service. The shareholders are rewarded because the customers keep coming back.

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