Normally, if you’re late for your flight that’s just tough – the plane leaves without you. The airline business is a tough, competitive arena and every second of delay translates into money lost.
But when the grandfather of a murdered child was late for a Southwest flight on his way to see his child taken off life support, the pilot actually held the flight for him. Read the touching story here.
My favorite part of the story is when the pilot meets the the grandfather outside the plane and says this:
“They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”
I was deeply moved by this story. Also, I was reminded of this equally touching story from a Zappos.com customer.
I’m convinced that this level of humanity and kindness is seen almost exclusively in happy workplaces. When people enjoy their work days and enjoy the company of their co-workers and bosses they are much more likely to care about other people and to take action to help them. When people hate their jobs, they mostly look out for themselves and only do what it takes to get through they day.
This is why happiness at work is good not only for the employees but also for the customers and local communities – simply because happy people help others.
What do you think? Have you ever experienced something similar as a customer? Ever done something like this on the job?