Category: Happy At Work

How to be happy at work

  • Book review: Difficult conversations

    90% of all problems and conflicts in organizations stem from what has NOT been said. NOT been talked through. From issues that should have been raised, but weren’t.

    This makes the skills that allow us to adress difficult issues in constructive ways crucial job skills. And Difficult Conversations by Douglas Stone Bruce Patton and Sheila Sheen is the best book I’ve seen on this subject. It is, quite simply, excellent!

    The book’s main idea is this: In every conversation there are three simultaneous conversations going on:
    * The “What Happened?” conversation about the factual matters at hand
    * The feelings conversation concerning how we feel about this
    * The identity conversation where we assert and redefine our identity

    Ignoring any of these means that you’re not adressing what’s really going on in the conversation, because all of these WILL be going on. And if you’re one of those people who believe that feelings have no place in business and that professional conversations should stick purely to factual matters, let this book be your wake-up call. Humans have feelings and there is no way for us to leave them at home when we go to work. One chapter is called “Have your feelings – or they will have you”.

    Reading this book is a joy. It is well planned, well written and contains many good anecdotes that underscore the book’s messages. The questions it examines are critical in any organizations:
    * How to raise difficult matters
    * When to raise them and when not to
    * How to deal with past conversations that went wrong
    * How to better express your point of view
    * How to better understand others

    The advice given is specific and simple to follow and has already helped me on more than one occasion. Read it!

  • Give it away

    The business question I ask myself most often is this: What can I give away? What do I have, know, think, write, say that I can give away easily?

    This may seem like a strange attitude towards business, but I believe it has been the key to our success in the Happy at Work Project – we have gotten an amazing amount of traction and good will from all the stuff we give away like our newsletter, articles, book reviews and more.

    And here’s a cool example I found during a walk in Washington DC:

    In my opinion, there’s something innately healthy about giving stuff away.

    Here’s a previous blogpost, that starts with the decision that “I accept the idea that I should give everything away”, and then examines what implications this may have on how you work and live. One conclusion: Wealth is relationships.

  • Art: The office assistant

    Consider this a tribute to the unsung heros of the workplace. The people who make the whole thing work. Artist Zen Parry has taken up a seat in the Portland Building in Portland Oregon, where she crochets a a huge blanket while talking to the public.

    During a temporary job I had in the corporate world, the office always functioned well, but “felt” even better when the Office Assistant was present. This woman brought a sense of comfort into that cold sterile environment – she did all of the unseen things that the rest of us didn’t know how to do. I often thought of her as providing a comforting blanket of functionality within that office – you could always rely on her “just being there.”

    This installation symbolizes the comfort experienced in that environment. There is a lot of security in having a routine and identity that a job provides. Even though you might not be happy with your job, you will still come to work on a regular basis, and perform your duties, comfortable in the familiarity of that rhythm. I am doing the same – coming to work each day, performing my duties by being here and making a rug of comfort.

    You are invited to interrupt my performance – sit and chat, call out to me as you walk through the lobby or use the ATM machine – you might even try to ignore me as you hurry to your next appointment. Artists often strive to create an environment as a work of art. In this installation/performance, I will strive to create an environment as the art of work.

    Even if you manage to ignore me, I know that you will miss me when I am gone…..

    What a cool, fun, innovative way to comment on work, especially unfulfilling work without condemning it. Read more about the installation here and
    Zen is blogging about it here.

  • Better meetings

    Here’s an amazing resource for leading good meetings.

    Meetings aims or purposes should be at the top of every agenda. These are the key decisions that must be made or actions that must occur at the meeting. If you aren’t clear on aims and purposes, don’t meet.

    All so you can avoid this :o).

  • Death and music

    The New York Times profiles Frank Minyard, a 76-year old New Orleans coroner known for marching in funeral processions wearing a white suit and plays jazz the trumpet.

    At 76, on the brink of a retirement that was supposed to combine oyster dinners at his favorite restaurants with a simple life on his cattle farm on the north shore of Lake Pontchartrain, Dr. Minyard has found himself living in an R.V. on the grounds of a temporary federal morgue in St. Gabriel, a small town just outside Baton Rouge, grappling with the still-increasing death toll, the bewildering red tape and the urgent calls of bereaved families.

    In the kind of twist that might strike New Orleanians as perfectly natural, their coroner began his medical career as an obstetrician. Before that, he was a tall, blue-eyed pretty boy: a lifeguard in the summers and, once, second runner-up in a Mr. New Orleans bodybuilding contest. During medical school, he said, he spent his summers in New York City giving “nightlife tours.”

    By the late 1960’s, Dr. Minyard had a successful practice, a family, a tennis court and a swimming pool, beside which he was sitting one day when he heard Peggy Lee singing, “Is that all there is?”

    “Prior to that I was very selfish, like most young doctors and lawyers and dentists,” said Dr. Minyard, who gave up his private medical practice soon after he became coroner. “I was just trying to get the Cadillac and the country club membership.”

    However inexpert his playing, Dr. Minyard became devoted to jazz, and soon he was sitting in with the venerated Olympia Brass Band and hiring musicians as morgue assistants to help them make ends meet. In his first year as coroner, he was arrested while playing in the French Quarter to protest a crackdown on street musicians.

  • Open source fun

    Does it matter whether IT people have fun at work? Autrijus Tang thinks it does, so when he set up the Pugs Open Source project, he had an explicit goal: Optimize for fun. The results are clear: More people get involved in the project, their work is of a high standard and they’re more creative.

    Of course, this should come as no surprise. As any cognitive science expert will tell you, fun is a great way to focus the mind. Developers that aren’t enjoying themselves will slow down, write buggy code, make poor decisions, and eventually leave the project (even one that pays). Conversely, rampant fun will bring coders in droves, and give them a passion for their work that shows in quality, quantity, and goodwill. It’s a pretty good bet that optimizing for fun will produce a better product than almost any other method.

    Here are the main thoughts of Autrijus on the subject (translated from geek-speak – sometimes it pays, having been a geek myself):
    * Make fun your primary goal
    * Embrace anarchy
    * Avoid deadlocks
    * Cast responsibility far and wide
    * Working code is more fun than mere ideas
    * Build a rich, supportive community
    * Excitement and learning are infectious

    Damn, that guy’s good!

    Read the whole article here.

  • Worldblu Forum

    Traci Fenton of Worldblu wrote to remind us all that:

    We’re now about six weeks away from the launch of THE WORLDBLU FORUM in Washington, DC, October 26-29th!

    The theme
    Rewriting the Rules of Business for a Democratic Age

    The big idea
    Organizational democracy and freedom-centered leadership and what it means to YOU

    The take-aways
    HOW organizational democracy can recharge your company
    WHY freedom-centered leadership matters
    WHAT tools and skills you need to outsmart your competition and get in front of the business shift

    The speakers
    Everyone from CEOs to best-selling authors, technology gurus to high-stake revolutionaries, former prime ministers to movie producers (see list)

    The audience
    Dynamic thought-leaders from around the world

    The setting
    Washington, DC?s only five-star hotel, the stunning Mandarin Oriental. Situated in the heart of Washington DC?s monuments and museums, the hotel offers breathtaking views overlooking the Potomac Tidal Basin, Jefferson Memorial and Washington Monument. This urban resort features elegantly hip guest rooms, a 10,400-square-foot spa and fitness facility with indoor pool, and the award-winning CityZen and Caf? MoZU restaurant. (I just had lunch at Caf? MoZU last week; it was outstanding.)

    The updated program
    http://worldblu.com/forum/program.html Nutritious and delicious!

    You can register here
    http://worldblu.com/forum/registration.html

    Thanks to everyone for spreading the word. The response has been fantastic and I can?t wait to see you all in October!

    I’m going. Are you going? If you’re going from Denmark, we’re organizing a trip to make it real easy for you.

  • Play Ethic

    This article by Pat Kane on the play ethic is one of the most inspiring, electrifying and just wonderful manifestos for play, fun and happiness at work. My biggest problem in blogging it was to choose a quote from it because the whole damn thing is eminently quotable. Here’s an appetizer:

    Welcome to the play ethic. First of all, don’t take ‘play’ to mean anything idle, wasteful or frivolous. The trivialisation of play was the work ethic’s most lasting, and most regrettable achievement. This is ‘play’ as the great philosophers understood it: the experience of being an active, creative and fully autonomous person.

    The play ethic is about having the confidence to be spontaneous, creative and empathetic across every area of you life – in relationships, in the community, in your cultural life, as well as paid employment. It’s about placing yourself, your passions and enthusiasms at the centre of your world.

    So to call yourself a ‘player’, rather than a ‘worker’, is to immediately widen your conception of who you are and what you might be capable of doing. It is to dedicate yourself to realising your full human potential; to be active, not passive.

    Now go read the whole thing :o) His book The Play Ethic is on it’s way from Amazon to me.

  • New Happy At Work Newsletter

    We’ve put out a new edition of the Happy At Work Newsletter, including the story of why it’s all Chet’s fault and how American Airlines have turned a profit for the first time in 5 years – by listening to their people!

    You can sign up for the newsletter here.