Everyone who cares about workplace happiness has heard about Google, Zappos and Southwest Airlines.
But have you ever heard of the call center Contento in Colombia? I hadn’t until I spoke at a conference in Chile and met the awesome Nicolas Gonzalez Restrepo and heard what a great culture he’s helped create for the 2,000 people who work there.
So join our next free Heartcount webinar on April 22nd and learn how you can create a happy culture – even if your company is not a rich US corporation with a huge budget.
How does an organisation get through a huge crisis like COVID-19 safely and happily?
Garry Ridge is company Chairman and CEO at world-famous brand WD-40. I bet you have a can of WD-40 somewhere in your home! He is also a leader who has spent his career creating a culture where people can be happy and do great work together.
In this webinar, he shares how he does that and how he has lead WD-40 through tough times like the COVID-19 crisis.
The COVID-19 pandemic has shaken workplaces in so many ways. Remote work, social distancing, and staying home is the new normal. Companies are affected, and many of them switched to “survival mode”, trying to keep their business afloat.
In the video above I talk to to visionary CEOs about how they handled the COVID-19 crisis and how to maintain your company culture and keep your employees happy in spite of COVID-19:
If you want more information on Menlo Innovation you should read Rich’s book Joy Inc. Sasa hasn’t written a book yet, but he mentions using Heartcount to measure workplace happiness and check in with employees and you can read all about it here. You can even try it free for 3 months in your organization.
Measuring happiness at work is a great idea and every workplace should do it because:
It shows employees you care about them
It identifies problem areas and strong points in your culture
It shows you what exactly to do to make employees happier and more productive
In short, if you’re not effectively and reliably measuring happiness at work, you’re missing out on one of the most effective tools to create a happier culture.
Sadly, the way most organizations do it just doesn’t work, because they measure too rarely (typically once a year) with too many questions and fail to follow up on results quickly.
We desperately wanted to fix that, so we created HeartCount – a tool that measures employee happiness weekly with very few but very relevant questions so that the organization can follow up immediately on any issues.
It’s incredibly simple:
Every Friday all employees get an email with 3 questions about their week.
They reply to those questions directly in the email. No login, no apps, no additional hassles.
Employees see immediate results of their input and management/HR can immediately access the data and act on any problems or wins right away.
Our latest Chief Happiness Officer Academy was a huge hit with 23 engaged participants from 14 countries who are now ready to go out and make workplaces awesome.
We were completely blown away by how engaged and passionate the group was and how open they were about sharing questions, stories and experiences.
We had a great time going through the latest research and best practices on happiness at work. We also had a fantastic visit to Irma, where their CEO Sřren Steffensen gave a talk on their happy culture.
Last week I did a workshop on “Leading With Happiness” for all the managers at an IKEA warehouse in Copenhagen and I have to say that it was an absolute pleasure. Like any other company, IKEA is facing many challenges and changes but this international group of 40 managers were clearly completely on board with the whole idea of happiness at work.
And while I was there, I stumbled on their wall of win – an entire wall of positive customer feedback, naming specific IKEA employees who’ve gone above and beyond.
What a simple but great way to celebrate your employees’ good work.