Measuring happiness at work is a great idea and every workplace should do it because:
It shows employees you care about them
It identifies problem areas and strong points in your culture
It shows you what exactly to do to make employees happier and more productive
In short, if you’re not effectively and reliably measuring happiness at work, you’re missing out on one of the most effective tools to create a happier culture.
Sadly, the way most organizations do it just doesn’t work, because they measure too rarely (typically once a year) with too many questions and fail to follow up on results quickly.
We desperately wanted to fix that, so we created HeartCount – a tool that measures employee happiness weekly with very few but very relevant questions so that the organization can follow up immediately on any issues.
It’s incredibly simple:
Every Friday all employees get an email with 3 questions about their week.
They reply to those questions directly in the email. No login, no apps, no additional hassles.
Employees see immediate results of their input and management/HR can immediately access the data and act on any problems or wins right away.
Our latest Chief Happiness Officer Academy was a huge hit with 23 engaged participants from 14 countries who are now ready to go out and make workplaces awesome.
We were completely blown away by how engaged and passionate the group was and how open they were about sharing questions, stories and experiences.
We had a great time going through the latest research and best practices on happiness at work. We also had a fantastic visit to Irma, where their CEO Søren Steffensen gave a talk on their happy culture.
Last week I did a workshop on “Leading With Happiness” for all the managers at an IKEA warehouse in Copenhagen and I have to say that it was an absolute pleasure. Like any other company, IKEA is facing many challenges and changes but this international group of 40 managers were clearly completely on board with the whole idea of happiness at work.
And while I was there, I stumbled on their wall of win – an entire wall of positive customer feedback, naming specific IKEA employees who’ve gone above and beyond.
What a simple but great way to celebrate your employees’ good work.
Søren Steffensen, The CEO of Danish supermarket chain Irma, has a simple philosophy: The employees come first.
He also knows that Christmas is the busiest time of year for his people, so he is currently on a tour where he and his top leaders visit all 80 stores to meet the staff, drum up some energy and personally hand out Christmas presents to their people.
What a great thing for a top executive to take time to do, to show people that they’re valued.
The above pic is from one of the Copenhagen stores, where he found the actual, genuine, real Santa Claus behind the register :)
I was incredibly fortunate to get an advance copy of this amazing book and reading it brought me nothing but (yes!) joy.
It’s a fun and accessible read, but beyond that Rich’s book is also a clear call to leaders everywhere to transform their leadership so that it promotes happiness and joy rather than fear and frustration.
But my favorite thing about this book is absolutely that Rich tells you exactly how lead with joy – and that none of it is rocket science.
And you can take Rich’s advice on this – he’s done it himself and made Menlo Innovations a tremendously happy workplace, as I learned for myself when I visited it a while back: