2 thoughts on ““The Customer Is Always Right” is wrong. Here’s why.”

  1. Hi Alexander,

    Great video! I have heard people say customers are always right, and it hurts so many employees. I have read a lot of articles where employees share about being treated horribly by rude customers. We do need a fresh outlook and need to retire this saying. Anyone who values their employees will not stand seeing them abused by rude customers. Thanks a lot for talking on such a sensitive topic, I will be sharing your video with everyone in my network.

  2. Great video. I have been in retail management for years and have seen too many rude customers get exactly what they want. I have also seen employee’s days ruined due to the bad experiences mentioned. As managers, our most important role is to stick up for and support our staff. Happy staff increases business.

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