One thought on ““The Customer Is Always Right” is wrong. Here’s why.”

  1. Hi Alexander,

    Great video! I have heard people say customers are always right, and it hurts so many employees. I have read a lot of articles where employees share about being treated horribly by rude customers. We do need a fresh outlook and need to retire this saying. Anyone who values their employees will not stand seeing them abused by rude customers. Thanks a lot for talking on such a sensitive topic, I will be sharing your video with everyone in my network.

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