That saying may be over 100 years old but it was wrong back then and it still is. It hurts employees, customers and businesses. Let’s retire it once and for all.
“The Customer Is Always Right” is wrong. Here’s why.
Category Archives: Leadership
Leadership is an insanely important discipline. Here you’ll find the thought, tools and tricks of the trade of great leaders.
Profits or PeopleWhat Should Leaders Focus on First?
Profits or People—What Should Leaders Focus on First?
Both are important but in this Heartcount video I argue that a leader’s most important skill is to create good relationships with their employees.
That’s how you get great results!
3 ways to improve your employees’ attitudes towards the company
The attitude employees have towards the company is incredibly important.
In this video I talk about why it matters and how to improve employees’ attitudes towards the organization and the huge role the CEO and upper management plays in this.
The Great Resignation is here – 4 tips for workplaces
According to research an unprecedented number of employees are planning to leave their jobs in the near future and companies are going to have to deal with this or face losing all of their best people.
In this video I share:
- Why The Great Resignation is actually GOOD news
- 3 mistakes companies must avoid
- 4 tips that will help your organization safely through (or even come out ahead) in The Great Resignation
A message to all recruiters
I posted this on LinkedIn where it got a lot of attention. Recruitment is broken and we should fix it.
Harness the power of a positive mission – my interview with Ynzo van Zanten
Can a company do good in the world AND achieve profits and growth at the same time?
Tony’s Chocolonely is proof that this is not only possible, it’s good for employees, consumers, the bottom line and the world.
I could not be happier with how this Heartcount webinar went – Ynzo is such a great evangelist for a good cause.
Learn from Ynzo van Zanten exactly how your company can harness the power of a positive mission. You can also learn about Tony’s baby bonus – I’d never heard of that idea before and it’s AWESOME!
Related posts
- Learn more about Heartcount – the best tool for measuring employee happiness and engagement
- What your workplace should learn from Covid
- 5 reasons why money doesn’t motivate people
How to create a happy workplace in ANY industry
Whenever we talk about happy workplaces, a lot of the conversation tends to be about big US corporations with huge budgets like Google, Zappos or Southwest Airlines.
But happiness is possible in (nearly) any industry and in any country.
That’s why I was so excited to talk to Nicolás González Restrepo for our latest Heartcount webinar and learn how the company Contento BPS S.A in Colombia creates a happy culture for their 2,000 people – even in a Latin American machismo culture and even though their main business is as a call center for debt collections.
Learn how they created a great culture and how it helped improve absenteeism, employer brand and financial results.
And if they can do it, what’s your company’s excuse? :)
What your workplace should learn from COVID
I had a great talk yesterday with the awesome Rich Sheridan about the post-COVID workplace for the latest Heartcount webinar.
Here’s the entire video of our conversation – he shares some phenomenal tips!
Free Webinar March 25: Work after COVID
What should your workplace learn from COVID-19?
As the world is getting to grips with COVID-19, it’s time to look forward. Will we just go back to our old work habits or are there things we can learn from the pandemic to make our workplaces better, happier, safer and more productive?
In this Heartcount webinar I’ll talk to Rich Sheridan, CEO and Chief Storyteller of Menlo Innovation and the author of Joy Inc and Chief Joy Officer. We’ll hear about what Rich’s company Menlo Innovations learned from the pandemic and share some insights from other great organizations.
The Cult Of Overwork
60-hour workweeks (or more!) kill people. That seems bad and we should probably stop it. In this video I explain how we get back to or even below 40 hours of work a week.
References from the videos
CNN’s article on “The Secrets Of Greatness.
Working hours in different countries.
The Overworked American: The Unexpected Decline of Leisure, by Juliet B. Schor.
The Industrial Revolution In Manchester.
Rutger Bregmann: Utopia For Realists.
Tom Markert: You Can’t Win A Fight With Your Boss.
HBR: Long Hours Backfire For People And For Companies.
Long working hours hurt cognitive performance.
John Pencavel: Productivity for WW1 Munitions Workers.
Overtime in game developers doesn’t work.
Negative Health Effects Of Overwork.
Very few people can get by on less than 7 hours of sleep.
Gender bias in overwork cultures.
Men pretend to work 80-hours weeks.
What’s really holding women Back.
People overestimate their working hours.
People underestimate health risks of overwork.
Fred Gratzon: The Lazy Way To Success.
There are some career benefits to overwork.
Interview with Rich Sheridan at Menlo.
Knowledge Workers Are More Productive From Home.
Longer school days do not lead to better academic outcomes.
Homework does not help students.
Malcolm Gladwell’s 10,000-hour rule debunked again.
Hazing reinforces hierarchy, conformity and discipline.
Benjamin Hunnicutt: Kellogg’s Six-Hour Day.
European Union – right to disconnect law.
Universal Basic Income Explained.
US workers don’t take all their vacation days.
30-hour work week at Toyota Center Gothenburg.