“The Customer Is Always Right” is wrong. Here’s why.
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Category Archives: Leadership
Leadership is an insanely important discipline. Here you’ll find the thought, tools and tricks of the trade of great leaders.
Profits or PeopleWhat Should Leaders Focus on First?
https://www.youtube.com/watch?v=4CKi6r1KSkQ
Profits or People—What Should Leaders Focus on First?
Both are important but in this Heartcount video I argue that a leader's most important skill is to create good relationships with their employees.
That's how you get great results!
3 ways to improve your employees’ attitudes towards the company
https://www.youtube.com/watch?v=nvxc_OdTlKs
The attitude employees have towards the company is incredibly important.
In this video I talk about why it matters and how to improve employees' attitudes towards the organization and the huge role the CEO and upper management plays in this.
The Great Resignation is here – 4 tips for workplaces
https://www.youtube.com/watch?v=TUQpwyxyRbg
According to research an unprecedented number of employees are planning to leave their jobs in the near future and companies are going to have to deal with this or face losing all of their best people.
In this video I share:
- Why The Great Resignation is actually GOOD news
- 3 mistakes companies must avoid
- 4 tips … Continue Reading ››
A message to all recruiters
I posted this on LinkedIn where it got a lot of attention. Recruitment is broken and we should fix it.
Harness the power of a positive mission – my interview with Ynzo van Zanten
https://www.youtube.com/watch?v=xb4y8Z49UT0
Can a company do good in the world AND achieve profits and growth at the same time?
Tony's Chocolonely is proof that this is not only possible, it's good for employees, consumers, the bottom line and the world.
I could not be happier with how this Heartcount webinar went - Ynzo is such a great evangelist … Continue Reading ››
How to create a happy workplace in ANY industry
https://www.youtube.com/watch?v=79U2B6LOG2Y
Whenever we talk about happy workplaces, a lot of the conversation tends to be about big US corporations with huge budgets like Google, Zappos or Southwest Airlines.
But happiness is possible in (nearly) any industry and in any country.
That's why I was so excited to talk to Nicolás González Restrepo for our latest Heartcount webinar … Continue Reading ››
What your workplace should learn from COVID
https://www.youtube.com/watch?v=opcSja7Kitg
I had a great talk yesterday with the awesome Rich Sheridan about the post-COVID workplace for the latest Heartcount webinar.
Here's the entire video of our conversation - he shares some phenomenal tips!
Free Webinar March 25: Work after COVID
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The Cult Of Overwork
60-hour workweeks (or more!) kill people. That seems bad and we should probably stop it. In this video I explain how we get back to or even below 40 hours of work a week.
https://www.youtube.com/watch?v=PGnF8acbnRQ