When you make room for play at work, great things happen. They discovered this at Pike Place Fish Market in Seattle. Selling fish can be hard, boring and repetitious, and a few years back they had very little fun doing it.
And then they changed that. Today they have a lot more fun, give their customers a better experience and sell a lot more fish. This has been documented in a film and accompanying book called “Fish!” and in an additional book in the series called Fish Tales, which contains some great, true stories of organizations at play.
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