Few of us can understand any longer the enthusiasm of Caliph Ali ben Ali, who wrote: “A subtle conversation, that is the Garden of Eden.” This is a pity, because it could be argued that the main function of conversation is not to get things accomplished, but to improve the quality of experience.
– Mihaly Csikszentmihalyi in Flow
Category: Happy At Work
How to be happy at work
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What I “discovered” was that happiness is not something that happens. It is not the result of good fortune or random chance. It is not something that money can buy or power command. It does not depend on outside events, but, rather, on how we interpret them. Happiness, in fact, is a condition that must be prepared for, cultivated and defended privately by each person. People who learn to control inner experience will be able to determine the quality of their lives, which is as close as any of us can come to being happy.
– Mihaly Csikszentmihalyi in Flow -
Book review: The springboard
Stephen Denning was faced with a task, which I do not envy him: He was charged with implementing knowledge management in huge and very conservative organization (the World Bank) which so far had not considered itself in the knowledge business.
This book is the story of how he did it – using stories. He found that whenever he used “traditional” presentations to present the idea of knowledge management and the changes necessary to implement it, he got nowhere. People were skeptical. However, when he used stories to convey the message, people’s attitudes changed, and they became much more positive.
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Happiness at work
Seems a lot of people are interested in happiness in the workplace these days. Check out this Google search.
A few highlights:
These guys are starting self-replicating “Joy at work” support groups.
Tips for hiring the right people.
An article on interpersonal relations at work.
Health and happiness at work. -
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Work is fast replacing religion in providing meaning in people’s lives. Work has become how we define ourselves, it is now answering the traditional religious questions: Who am I? How do I find meaning and purpose? Work is no longer just about economics; it’s about identity.
– Benjamin Hunnicutt, historian and professor at the University of Iowa at Iowa City -
Book review: Gung ho!
This book, subtitled “Turn on the People in Any Organization”, is a really quick read, but it contains some pretty good ideas nevertheless.
The whole book is a a story of an iron plant in America, that’s in deep trouble. Profits are down, and the employees are hostile towards the new CEO that’s just been hired.
The CEO talks to an indian, and learns the spirit of the squirrel, the way of the beaver and the gift of the goose.
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Book review: The customer comes second
The title of this book is a deliberate provocation. After endless messages about putting the customer first, Hal Rosenbluth, CEO of Rosenbluth International, says you should “put your people first and watch’em kick butt”. (Rosenbluth International is a world leader in corporate travel management, with over 5.000 people in more than 50 countries).
The same principle works so well for Southwest Airlines, as described in the book “Nuts!“. And indeed there seems to be many similarities between the approaches taken by Southwest and Rosenbluth, and the results they achieve.
Both companies enjoy huge financial success. They both lead their markets in quality of service and customer satisfaction. They both have a motivated, caring work force, willing to go very far for their customers, each other and the community. They both care deeply about people, and strive to make work a place where people learn, have fun and grow. They both hire people who have the right personality, and then train them to have the right skill.
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Exercise: Talking stick
Talking stick is an excellent way to promote better and deeper dialogue. If you need to slow down the pace of a discussion, to make room for more reflection and listening, consider trying it. It’s really simple. Basically, you find a stick (or some other object), and whoever holds the stick can speak, everybody else listens. When you’ve finished talking, you can put down the stick (for somebody else to pick up), or you can hand it to somebody, allowing that person to speak.
It sounds almost too simple to work, but it does. It usually has several effects:
People listen more to what is being said, in stead of waiting for their turn to speak.
People don’t talk too much. If you’re constantly holding the stick, you’ll notice, and pass it on.
The pace of the discussion slows.
There’s less disagreement.There’s a detailed description of talking stick here.
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Book review: Nuts!
Nuts!, Southwest Airlines crazy recipe for business and personal success is the story of Southwest Airlines. Lars Pind told me about this book, and I have to agree: It’s a joy to read about a company that values freedom, creativity, people and, yes, love.
If your driving principles are love and fun, can you still make a profit in todays harsh business world? Well, here’s a few stats on Southwest:
- They’re the only airline in America who have had a profit every year since 1973
- They’ve grown from 3 planes and 250 employees in 1973 to 200 planes and 25.000 employees in 2002
- They service twice as many customers pr. employee as any other airline
- They have never mass-fired employees
- They have the highest customer ratings
So there!
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