Interpersonal relations at work

If you think that all these modern, “soft” management theories of organizational democracy, including people in the decisions and being open comes from a few addle-headed idealists, you should read this article.

Among other subjects, it talks about W.E. Deming, who “was a hard-headed scientist who arrived at a position that focused on the importance of respect for everyone in the organization and of good communication among them all.” The point being of course, that he was was a theoretician not known for his warmth or gentleness, and he arrived at his conclusions using hard-core scientific and statistical methods. So there!

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