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5 lessons you can learn from Denmark’s happiest call center
Call centers are notoriously tough workplaces.
But City Call Center in Copenhagen is different. Very different. They were recently named one of Denmark’s best workplaces in the Great Place to Work Survey and people love working here.
In this interview, their founder and CEO Pouline Mangaard explains how she has created the (nearly) impossible: A happy call center.
Her ideas are simple, effective and are relevant in any kind of workplace. -
Book review: Payoff by Dan Ariely
Payoff, The Hidden Logic That Shapes Our Motivations, is a short book with an important message: “We suck at motivation.”
Based on fascinating research from workplaces and psychology labs all over the world, the book documents how we consistently fail to understand what really motivates ourselves and others and consequently end up killing motivation off, when we try to strengthen it, much of the time.
Nowhere is this more obvious than in the workplace, where a blind belief in the power of bonuses, raises, promotions and perks has kept managers doing the wrong things for (or to) their employees for decades.
Dan Ariely, a professor of Psychology and Behavioral Economics at Duke University, is the perfect person to convey this message. As a researcher he has conducted fascinating and very elegant experiments to uncover what motivates and demotivates us. He shared two of these in this TED talk:
In Payoff he uses his own research and that of others to get to the truth of motivation. And while he clearly shows that performance bonuses can actually reduce performance, he also shares the factors that motivate us to do better. These include things like praise, meaningful work and a real connection to the people you work with.
This is a short book (120 pages) but that just counts in its favor, in my opinion. It is a captivating read, incredibly useful and highly entertaining – in fact I laughed our loud several times while reading it.
In short, I hope I have motivated you to read this book :)
Related posts
- Why rewards don’t motivate
- Study: Positive feedback increases intrinsic motivation
- A motivational tip that actually works
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Why workplaces should let employees choose their own manager
If you don’t have a good relationship with your manager, you will never be happy at work. But how can a workplace ensure that every employee has the right manager – someone they trust, like, respect and communicate well with?
London-based training company Happy have come up with a radical but simple solution: Let every employee pick their own manager.
That way, anyone who is not happy with their boss can simply pick a new one. Incidentally, bad bosses quickly find themselves without employees, eliminating that particular problem.
In this inspiring speech their founder Henry Stewart shares how they do it along with two other great practices that have made Happy so… happy :)
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Celebrate your victories
This is the moment our bank won first place in the Danish Great Place to Work ranking:
Det lykkedes! Danmarks bedste arbejdsplads 2016. #dkfinans #GPTW_DK pic.twitter.com/yxgGjdYbDh
— MiddelfartSparekasse (@midspar) November 15, 2016
We really admire them for their decades-long commitment to creating a happy workplace. Congratulations!
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Get my book, Happy Hour is 9 to 5, in Czech
I am very proud to announce that my first book, Happy Hour is 9 to 5, is now available in Czech.
At the Happiness at Work Conference in Prague last week I got to sign a lot of them.

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Satisfaction is not happiness

Do you agree?
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The happiest doctor I’ve ever seen
Giving a child an injection is important – but not likely to make anyone very happy. Unless you do it the way this pediatrician does.
Here’s the best part: We showed this video at our most recent Woohoo inc Academy and it turned out that one of the participants had been a patient of this doctor. He’s retired now, but she told the group how awesome it was to be his patient, how he was always friendly and happy and how she basically had to be kicked out once she grew up and had to start seeing a “big-girl-doctor”.
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Woohoo! We have now spoken in over 40 countries
These are the 41 countries we’ve spoken in. Guess a flag :)After our trips to Surinam and Dubai this month, we have now done keynotes and workshops for clients in 41 different countries.
That’s a milestone I’m really, really proud of :)
Here’s the entire list in alphabetical order:
- Antigua
- Bahamas
- Bulgaria
- Chile
- Croatia
- Curaçao
- Czech Republic
- Denmark
- Dominican Republic
- Estonia
- France
- Germany
- Greenland
- Guatemala
- Iceland
- India
- Ireland
- Italy
- Israel
- Japan
- Kuwait
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Russia
- Serbia
- Slovakia
- Slovenia
- South Africa
- Spain
- Sri Lanka
- Suriname
- Sweden
- ?Switzerland
- Turkey
- United Arab Emirates
- United Kingdom
- USA
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Woohoo: My book – Happy Hour is 9 to 5 – is now available in Czech
Here’s some more excellent international news: My first book, Happy Hour is 9 to 5, is now out in Czech.
The translation was organized by our awesome Woohoo inc Partner Monika Hilm.
And if you sign up for our conference in Prague on November 10, you get a copy of the book for free :)
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I’m electrifying and thought-provoking :)
The feedback was unanimous: Everyone LOVED Alexander’s keynote.
Electrifying, energizing, thought-provoking and relevant – certainly one of the best keynotes we’ve heard in a while.
After my speech at the Global Women in Leadership Forum in Dubai, the awesome people at Naseba (who arrange this event and many others) sent us that evaluation.
Wow :)
.@alexkjerulf gets attendees to try a ‘praising’ activity to highlight how appreciation can lift moods in the workplace #GWEF16 pic.twitter.com/2OlZGEA08F
— WIL Economic Forum (@WIL_Forum) October 25, 2016








