Three ways to deal with off-days at work

Off-day at work

Niels Hartvig, founder of Umbraco, the world’s only open source Microsoft-based CMS, recently asked what he should do about off-days at work among the people at Umbraco HQ:

This morning I thought of dealing with off-days. Probably because I had one yesterday. One of the days where I’m going to work and get very little done. Not because I don’t want to, but simply because there’s some miscommunication between my fingers and my brain. Most programmers – and creative people in general – that I’ve spoke to about this, recognize it immediately yet I haven’t found anyone who had a ‘formal’ policy on dealing with these things. I’d love to.

We’re humans – we’re not perfect. If it was ok and if everyone in a company could be open, we might start being able to work out patterns for off-days and see if they could be minimized. Or just be turned better. Whether it’s going home and getting some sleep, seeing a therapist (paid by work), calling your wife or…

I really want to develop some policy around this for the HQ and if it works out, I’ll blog again. At least a start is simply saying out loud that off-days are fine and a part of us. Until then, let’s try to help each other with our experiences in the comments – start the conversation!

I think that’s an awesome question. Let’s face it, everyone has off-days. No matter how much you love your job, there will be days where you just don’t feel like it, for whatever reason. Sure you can force yourself to show up anyway, and sometimes it will be fine but most often you waste a day and get very little done. Also, forcing yourself to come in, may mean that you feel even less like working the next day.

And yet, most workplaces completely deny this reality and expect employees to be equally productive, alert and (not least) present every work day.

I would like to suggest three possible policies to deal with off-days:

Suggestion #1 (the easy one): If you have an off-day, say so.
The IT support department at the medical company Leo Pharma are a critical part of the organization. If they’re not picking up the phones, Leo’s 4.000 employees have nowhere to go with their IT-related questions and problems. To ensure that the phones are always manned, a huge whiteboard with a space for each support-worker shows who’s on call at any time.

The IT department realizes, that people have good and bad days, so they set up a simple policy: When employees get in in the morning, they can place a green or a red magnetic tag next to their name. Green means “I’m having a good day”, a red tag means “I’m having a bad day.”

So if a co-worker storms in the door without saying good morning, places at red marker next to his name, and sits at his desk scowling at his computer, you don’t have to wonder “was it something I said?”

This policy does two things for the department:

  1. It makes it visible who is having a good or a bad day, and people with red markers are given a little space and leeway. If somebody puts up a red marker every day for a week this becomes visible, and steps can be taken to help that person.
  2. It makes it legal to have a bad day. We all have bad days, but if you have to hide it and pretend to be chipper, it takes longer to get out of the bad mood.

Simple and effective. If you have a bad day you still have to come in, but at least you know that it’s OK.

Suggestion #2 (the radical one): If you don’t feel like coming to work, don’t come to work.
I know of a few workplaces in Denmark that have actually introduced this rule: If you really, really don’t feel like working you can call in and say you’re taking an off-day. The rule is that you don’t have to explain or justify yourself. Also, it’s not a day off or a sick day, so you’ll have to make up the lost time later.

The “if you don’t feel like working, then don’t” rule has some clear advantages:

  1. Just knowing that you don’t have to go to work if you don’t want to, can make a bad day better.
  2. If you don’t want to work, you don’t have to demean yourself and the workplace by lying and calling in sick.
  3. When you take the off-day, you can return to work the next day with new energy.
  4. You don’t have to waste time in the office being unproductive.
  5. You don’t have to bring your bad mood into the office and infect everyone around you.
  6. If someone takes a lot of off-days, that’s a clear warning sign, that they’re unhappy at work and something needs to be done.

Before introducing a rule like this, I think a workplace would need to have a conversation to decide when it’s OK to take an off-day. You could even write down the rules, ie. “It’s OK to take an off-day if the very thought of going to work makes you want to kill yourself, but not if it’s a Friday and the weather’s nice and you just feel more like going to the beach.”

Stephan wrote a comment on Niels’ original post saying pretty much the same thing, but for school kids:

Reminds me of some friends of my parents, who had the following family rule: each child was allowed to have one single “I don’t want to go to school” day per year. On that special day, parents would not ask any question (eg why? are you ok?). They would just write the obligatory excuse note saying something along “little John was not feeling well yesterday”.
Funny enough, knowing that they could decide not to go (but then they’d loose that possibility for the rest of the year) was usually enough, and it was common that at the end of the year, the “off-day” credit had not been used.

And no, you could not carry your unused day over to the next year ;-)

Suggestion #3: The really radical one: Give people complete freedom to work whenever they want.
What if workplaces completely stopped making rules for or monitoring when people work? What if we just acknowledged that our employees are responsible adults, who are eminently capable of deciding when they are productive and when they’re not? What if we stopped focusing on how many hours people work and instead focused on the results they get?

That is the point of ROWE, Results Only Work Environments. This article gives a great introduction to ROWEs:

At most companies, going AWOL during daylight hours would be grounds for a pink slip. Not at Best Buy. The nation’s leading electronics retailer has embarked on a radical–if risky–experiment to transform a culture once known for killer hours and herd-riding bosses. The endeavor, called ROWE, for “results-only work environment,” seeks to demolish decades-old business dogma that equates physical presence with productivity. The goal at Best Buy is to judge performance on output instead of hours.

Hence workers pulling into the company’s amenity-packed headquarters at 2 p.m. aren’t considered late. Nor are those pulling out at 2 p.m. seen as leaving early. There are no schedules. No mandatory meetings. No impression-management hustles. Work is no longer a place where you go, but something you do. It’s O.K. to take conference calls while you hunt, collaborate from your lakeside cabin, or log on after dinner so you can spend the afternoon with your kid.

This is what we do in our company – our rule is that you work when you want to and don’t when you don’t. You will never be judged by how many hours you work but only by the results you get and the value you contribute.

Another example is sports wear maker Patagonia which has surf boards lined up in the office near the beach in Southern California. Their founder Yvon Chouinard explains why:

I’m a businessman, but I’m still going to do things on my own terms. I’m going to break a lot of rules, and we’re going to blur the distinction between work and play. So we have a policy here – it’s called “Let My People Go Surfing.” A policy which is, when the surf comes up, anybody can just go surfing. Any time of the day, you just take off and go surfing… That attitude changes your whole life. If your life is set up so that you can drop anything when the surf comes up, it changes the whole way you do your life. And it has changed this whole company here.

Nice, huh?

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Your take

How does you workplace deal with off-days? Are people required to show up anyway? Which of the three suggestions above would you like to see introduced where you work? See any risks or pitfalls? Please write a comment, I’d love to hear your take.

15 thoughts on “Three ways to deal with off-days at work”

  1. Thanks for sharing! If i could i would give people option 3, but option 2 seems easier to get into a company.

  2. Regarding number one: I’ve worked in a day care center. Sometimes when a kid is in an awful mood, or just doesn’t want to do some particular thing that they have to do, we would give the kid a sign to hang on their chest saying “Alex doesn’t want to be here today.” or “Marina doesn’t want to wash her hands before snack.” or whatever. It worked really really well. People need to know that they’re being heard and their feelings are known.

  3. Okay, so I like all three suggestions, but as a critical care nurse, I can only utilize the first. If I’m having an off day, go ahead and say so!! In my line of work it’s all about the team. If the team is cohesive, working together, catching each others’ backs…it’s all good, and my off day doesn’t have to deteriorate into chaos and catastrophe. On the other hand, if I’m working with nurses who are in their own little world, and don’t notice the S.O.S. being shouted out…I’m pretty much going from bad to worse. As far as “don’t come to work;” if you are a nurse and you don’t come to work you pretty much have to call in dead. Frowned upon. Again, suggestion #3…not going to work in the ICU. No freedom! I think that the honesty of owning up to where you are, start of shift, is the best way to go in nursing. Thanks!

  4. I sometimes take some off-hours (instead of a whole day). I usually work 8 hours per day but my schedule is flexible. I tentatively block my calendar for any meetings that start past 4PM. That way, I normally have time at the end of my work day to get some of the to-do’s I picked up during the day off my list. And if I’m having an off-day, I can look forward to going home early. I will make up for the things I didn’t do on my days off.

  5. I love the first idea. It lets people off the hook for being human while increasing accountability (you have to admit it and take responsibility when you’re in a bad mood). It seems like this system wouldn’t be that prone to abuse since it would be clear when someone was experiencing a serious lack of engagement (all red days all the time). As you point out, managers could intervene to help those employees. The other options are good too, but the red/green one is something that could probably be implemented with the least amount of legal kerfuffle in HR.

    Daisy McCarty

  6. Well, I really think it is a balancing act. Off course the new network economy opens up for new working structures. And there is no doubt that in order to stay innovative and creative one needs to loosen the discipline up. But at the same time one needs a certain discipline in order not to be completely ruled by ones emotions. To be emotionally driven is to be immature. I am sure all people have experienced a really bad day actually turning out to be a good day and the other way around a really great day, actually becoming a bad day. Personally I have just become a dad. And while that is amazing miracle it also is a sleep deprivator in the extreme. If I should wait with being productive until I had one of those truly rested great mornings, it would be a long time. So a lot of times we need the skills to turn an off day into a great day or at least an ok day, that is the skill of maturity.
    When that is said I think this responsibility lies completely on the individual. The workplace should judge the employee from his contribution and not his physical presence. The later thing is just stupid. But the big losers in this I think, will be those who do not have the personal discipline to turn a off day in to a great day or at least an ok day.

  7. I think this relates back to that awesome post you wrote about knowledge workers being different than industrial workers. I like option #3: I think each job should have a set of responsibilities/targets/objectives, and it’s up to you how quickly you get them done, and when you get them done.

  8. I like option three. Rules tend to box talent in. I was in a position at a company once where the owner was more concerned about the time spent at the office instead of our productivity output. Performance should be measured and the result of persons job. If I can perform the activity in 2 hours that would take someone else 6 ours, should I sit there for 4 hours and look busy?

  9. Wonderful post. We all have our off-days at work, and it’s a relief to hear other people recognizing that fact and being honest about it. I like all three options, but I think the more radical ones are most intriguing (though it’s understandable if you’re in a profession like medical care, you can’t just show up when you feel like it). A ROWE really demonstrates that you trust your employees to do what needs to be done.

  10. Pingback: Let my people surf
  11. Slightly different take on this; there’s not only bad days, but also bad hours within a day. I’ve made my life and that of my colleagues easier by being open about my daily ‘rhythm’ (not a morning person). Some hours I’m just not top, at other hours, I’m super focused. Of course this does not coincide with my colleagues, so it helps to communicate and not try to hide it, as the article mentions.

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