Being nice helps you get customers. “When we asked our new client what put us over the edge, they said that of course they liked our work, but they also were impressed by the way we related to each other–cracking jokes, bantering, etc. “You guys just seem to like each other,??? they said.”
Slow Leadership on The Road Least Taken to Happiness at Work. “Most people make decisions about their life and work based on what is generally considered “right??? and “good.??? This is living from the outside in: letting others people’s expectations, rule your life. You do what you do because that’s what you have been told to do. It’s a good recipe for frustration and stress.”
Bob Sutton explains how The Billable Hour Turns People into Workaholics. “Once you’re paid by the hour,??? he says, “you start placing a monetary value on that hour. Lawyers watching their kids play soccer admitted to mentally ticking away lost income for each minute they stood on the sidelines.??? Ouch!
Paul English, the CEO of travel site kayak.com, on stuff I’ve learned at work. “Jim and i were struggling for many days making a difficult decision about a reorg which would probably hurt some people. We argued with each other about the options we had. Neither of us were really sure which one would be best, and one day he said since I am not sure which one will produce the best business result, let’s choose the path that does the best for the people, and let’s hope the world works that way; I would not want to participate in a system which worked another way.”