About a week ago, Pixel Peony (no, that’s not her real name) asked me what to do about really difficult customers. My advice was to dare to say “No!” to those customers that just don’t make you happy at work.
That advice was repeated and fleshed out in all the great comments on that post. Thanks people!
Well, Pixel Peony not only read that advice, she dared to take it, and here’s how things went:
Here’s an update on my work situation. I was honest, but not rude, with my “difficult” client. Ultimately, she wrote back a very angry, vitriolic email and I decided it was for the best not to continue working with her. We haven’t been in touch since her email, but the work relationship is definitely over.
At first I was worried about it, but now I am elated! It’s a big relief to not have to deal with her anger and the general difficulties of working with someone who doesn’t listen, or appreciate my feedback. By contrast, my other main client, at the moment, is open, we communicate well, they are knowledgeable and basically terrific. I am eager to hear their ideas, because we are actually having a two-way discussion. I want to make this client happy and I am happy as a result.
Yes! I love it!
If something at work makes you unhappy, do something about it. And, yes, this includes customers. No one should continue to work with a customer who will not treat them fairly and politely.