Here’s a question that came in an email on Sunday(!):
I’ve just being surfing your website after typing in ‘overwork’ in Google and found it most interesting.
I’m an environmental consultant working in a medium size risk management consultancy. I’ve just been working on a report for a client on Sunday while my two kids and husband wait for me to finish.
I am contracted to work 4 days per week but usually end up working 5-6 days. My company has an unstated policy of never ever saying no to work, no matter how small the job. We have won several large tenders lately which has resulted in massive increases in workload for everyone (I am currently on 216% of my target for the month).
We deal with the clients ourselves (which is usually empowering) but if work isn’t completed on time or of the quality they require then we get the nasty phone calls or emails. I am usually known in the company as having good client relationships and lots of repeat business but I don’t answer the phone anymore.
Sorry for the sob story but could you offer any suggestions?
I asked Kirsten if I could post her question here and ask for your input and she agreed and is looking forward to reading any input we can give her.
So what do you think can be done in this situation? Is this typical? What if the problem is more systemic to the way the the whole business is set up?