Here’s some serious happiness at work for ya:
This is just awesome. It’s silly, playful, fun, loud AND it involves the passengers, making them part of the experience.
One of the many things I love about Southwest Airlines is that these kinds of people are the heroes of the organization. They’re the ones who are celebrated and held up as shining examples.
If you can help someone out or brighten someone’s day, be it a co-worker or a passenger, you’re doing your job well.
This is no coincidence – it’s by design. You can see Southwest’s former president Colleen Barret talk about it here. Just press play, the video will start playing just when she talks about this.
If you have 25 minutes, watch the whole thing – it rocks!