There is little doubt that happiness at work is linked to the bottom line, and many studies confirm this. But how does it work? How much of an effect does it have? How can you boost it? What factors matter and which don’t?
To answer these questions better, I’d like to gather a list of quality resources (books, articles, studies, statistics, case stories) that examine this link and this is where I need your help. I’m not trying to assemble every study ever done – I just want some good ones.
Just to give you an idea, here are some that I’ve been using:
- Wharton: Employee Satisfaction Contributes to the Bottom Line.
- WSJ: Why Employee Satisfaction Bolsters Profitability.
- Book: Linking Customer and Employee Satisfaction to the Bottom Line.
- Book: The Service Profit Chain.
Do you know any other good evidence-based resources that look at how happiness at work improves the bottom line? I’d also like to see any studies that don’t find any effect!