Yesterday I spoke in Tel Aviv at the national HR Magazine conference and today I’m flying to Las Vegas to visit Zappos (one of the world’s happiest workplaces).
Unfortunately my flight was cancelled leading to mob-like scenes at the check-in counter when all the passengers went there at once to get re-booked on other flights. The counter staff were honestly trying their best, but some people were yelling at them and interrupting them. One employee was visibly close to tears.
I was pretty tired and stressed myself. But at one point I asked myself what I could do to cheer the staff up, so I went over to the nearest airport café and bought coffees and cookies for them.
Then I went over to them and just said “Hey, I can see how hard you guys are working, so I brought you coffee and cookies.” It cheered up both the staff and some of the people waiting in line.
I met one of the staff later in the day and she said that it had made her a little happier. She was also carrying the rest of the cookies, which she was bringing to share with some other co-workers.
It took me about 5 minutes, cost me 10 bucks and it even made me able to relax a lot more.
I’m going to do this again – the next time I find myself in a stressful situation, I’m going to see if I can’t do something nice for someone else to lighten the mood.
Have you ever done something similar? Tell me about it in a comment.