Here’s an excerpt from a speech I did in London where I focused on creating world class customer service by making your employees happy.
The video text is in Danish but the video itself is in English :)
Happy employees = happy customers
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One response to “Happy employees = happy customers”
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That’s actually true. If the employees are happy then they will be more committed to their work, hence give greater effort to their work, such as customer service. When I used to work for ChoicePoint, my managers used to spoil us with free lunch and prizes, which pushed us to increase production.
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