Happiness at work at Zappos

I’ve been inspired by Zappos for quite a while now. Not only are they insanely successful, it’s also a genuinely happy workplace, judging from all I’ve read about them.

Here’s a nice little piece from abc news that shows just how happy this company is:

MAN, that’s good to see :o)

Here are my top three reasons to love zappos.

1: They have a culture that promotes happiness at work

Zappos is committed to defining and living a positive, happy culture. Their values are:
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

That’s your recipe for happiness right there.

2: They pay new employees to quit

At the end of your training as a new Zappos employee, the company offers you $2000 if you quit right away. This means that the people who stay are committed to the company and the culture.

Here’s an interview where Bill Taylor (formerly of Fast Company) talks about it.

3: They behave like human beings. Great human beings

The fact that people are happy at work (yes, even the ones answering the phone) means that they give incredibly good customer service.

And often that service goes above and beyond. I dare you to read this story and not shed a tear.

The upshot

Zappos gets it, as do more and more companies. When a business puts its people first (not the customer and not the investors, but the people) you increase happiness, creativity, productivity and profits.

This is not rocket science – and companies like Google, Southwest Airlines, SAS Insititute, Disney, Pixar and many many others will testify to the fact that it works.

So how does your company prioiritize? Are employees at the top of the list – or is that spot taken by profits, growth, customers, or..?

15 thoughts on “Happiness at work at Zappos”

  1. Alex, very cool that you posted about Zappos using this ABC Nightline piece.

    I show this video to client leadership teams as an example of what work life could be like. Many have never experienced anything like this. Most resist believing a business culture could be like this. They need to see “what could be”.

    Always good to read your post and get jazzed.

    Keep creating…a story worth repeating,

  2. Pingback: Doing good at work
  3. Sounds like open minded human beings ( GREAT human beings) do co-exist ;)
    It is really good to have a such a kind of organisational value and attitude. I think the success which followed for Zappos is a result of this excellent working conditions. It is quite prominent :)

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