The CEO of WD-40 Company: People Must Come First

In this video Ken Blanchard and Garry Ridge, the CEO of WD-40 Company, explain why employees must come first. What a wonderful, enlightened vision for corporate leadership.

Garry will talk much more about that at our International Conference on Happiness at Work in Copenhagen in May.

DHL’s CEO: Increasing revenues is meaningless. Motivate employees by creating a better world.

Solar charging station in Taiwan

Financial Times has a great interview with Frank Appel, the CEO of Deutsche Post DHL the clearly outlines his philosophy for motivating employees: Increasing revenue is a meaningless goal. When company goals are mainly financial, purpose is lost. The best companies are “driven by making the lives of customers easier by highly engaged employees.”

Appel has set up three initiatives for his 522,000 staff:

  1. Go Teach, where DHL staff educate disadvantaged young people
  2. Go Help, where they work with the UN to use the company’s logistics expertise to respond co humanitarian crises
  3. Go Green, where they work to reduce emissions to zero

Appel sums up his message like this:

“We cannot say, listen, ‘Our strategy is to make money and if we have time left then we’ll do something which is good for the society’,” he says.

“Our job is to do something good for the society, and to do that we have to make money, otherwise we can’t continue to invest.”

This is AWESOME. It’s a clear articulation of a philosophy where a company aligns the quest for financial goals with a clear mission to create a better world.

Two of the funniest ways to create a happy workplace

There are many ways to create a happier workplace but this short video has two of the funniest I’ve ever come across: ”Sexy Powersuit Day” and “The Lift of Love.”

This is from our International Conference on Happiness at Work where Tim Dorsett explained how he makes Innocent Drinks a happy workplace. You can see Tim’s full speech here.

If you want more inspiration and tools to promote happiness at work, you should come to our next conference on May 17+18 2018 in Copenhagen – it’s going to be AWESOME.

WD-40 Company keeps growing – and their happy tribe is why

One of our speakers at the 2018 International Conference on Happiness at Work is featured in an article called WD-40 Company Keeps Growing in This $1 Billion Market which lists the phenomenal results they’ve gotten recently:

If you look at the numbers, though, this is a fantastic business with high rates of return well suited for long-term investors.

This past quarter, the company continued to grow both the top and bottom lines and showed that it’s doing well at exploiting its most promising growth opportunity.

WD-40 is in a relatively mature market, so it’s remarkable that management continues to find avenues to grow sales and earnings.

At our conference, WD-40’s CEO Garry Ridge will explain the main reason behind this success: They’ve built a culture that is characterized by a sense of belonging, communication, having shared values, and continual learning between elder tribal leaders and younger tribe members.

Yes – they don’t see themselves as a team but a tribe, where employees don’t just work – they belong.

Garry is a truly inspiring speaker and what they’ve achieved at WD-40 is definitely worth learning from.

See the full conference program and get your tickets here.

Client feedback

I did two workshops in Belgium last week for a repeat client. Their feedback was simply this:

“You are second to none. Thank you so much once again.”

We also just calculated the average client rating for our last 300 speeches and workshops and it’s 9.6/10. That’s just awesome.

UPDATE: Just got some more feedback from the same client:

We had 2 REALLY GREAT days with Alexander.

The response has been huge! The HR department is the most popular department for the moment 😊

How Pret promotes random acts of kindness

I just learned that the Pret cafés have a really cool thing going: They let their employees do random acts of kindness by giving away free coffees.

Pret’s CEO Clive Schlee explains it like this:

A couple of years ago, Pret decided to channel the cash we could have spent running loyalty card programmes into a fund for each shop to spend on rewarding its customers. It was as simple as that. We didn’t tell our team members whom they should favour. We let them decide. They could welcome a new customer, cheer up somebody having a bad day or recognise a regular. They could use it to solve a problem. Like everything in Pret, it’s just about lots of individual human relationships, day after day after day.

I love that. Not only is it likely to make customers happy, it will also make employees happier at work because (as research clearly shows) when you do do nice things for others, makes you happier yourself.

As Schlee puts it:

Pret employees tell me that the freedom to give a free coffee is immensely empowering. It injects a random act of kindness into the day. It gives delight and hurts not.

What an incredibly simple but brilliant policy.

We JUST announced our 2018 International Conference on Happiness at Work

I could not be more excited – we have just announced our ninth annual conference on happiness at work and this year’s program is better than ever.

We have 11 international speakers and experts to share the theory and practice of creating happy workplaces.

See the full program and get your tickets here.

And you can see 5 of the best speeches from our previous conferences here.