I’m currently reading “Built to Last” by Jim Collins, which examines 15 really great companies and compares them to 15 good (but not legendary) companies to find the practices that separates great from good.
At one point, the book mentions Nordstroms personnel handbook. Where other companies have inch-thick employee handbooks, Nordstroms is a 5″ by 8″ card that says something like “Welcome to Nordstroms, we’re glad to have you with us.” It the goes to say:
Rule #1: In all situations, use your good judgement.
There will be no additional rules.
I really, REALLY like that.