I’m going to risk provoking business leaders everywhere and state that any leader worth her salt knows how happy her people are at work. This is a leader’s most basic responsibility. You shouldn’t need to see a pie chart – you should know already.
The question of “How happy are people in our organization??? is typically handed over to HR who can then distribute a job satisfaction survey that results in a lot of statistics which can then be sliced and diced in any number of way to produce any number of results. You know – “lies, damned lies and statistics???.
I’m not saying these surveys are worthless. Wait a minute: I am saying they’re worthless. They’re a waste of time and money because they very rarely give a company the information or the drive necessary to make positive changes.
As I said, you as a leader/manager shouldn’t need a survey to know how your people are doing so I challenge you to a simple exercise. It goes like this:
(This is a rerun of a previous article, while I’m in London on holidays)