I’m spending this week in Atlanta and Orlando studying how some major American Corporations do business – especially in regards to customer service.
I’ve already talked to employees and managers at Coca-Cola, CNN – and Hooters :o) You can see pictures from my trip here.
And here’s something I’ve noticed: Everywhere I go, I ask the same question, namely “what makes people happy at work here.” And I’ve noticed that the answers are never about work itself. People talk about career opportunities, they talk about salary and benefits, they talk about getting free concert tickets.
No one (so far) has said “Well, I really like my job because what I do is fun, and I get to work with some really nice people.” The closest was Dimitri Shreckengost of Coca-Cola who said that he has many friends at work, and indeed, Coca-Cola looked like a fairly happy workplace.
So here’s the question: Is that typical? Is that really how most Americans view work – as a means to an end rather than something that could (and should!) be pleasant in itself? What do you think?