Creating peak experiences for employees and customers is a no-brainer. You gotta do it.
I agree – it’s a total no-brainer! It’s also easy. And cheap. And companies who do it find that it makes them a LOT of money.
Of course my interest is in creating peak experiences for employees – moments where you just go “MAN, I love working for this company!”
Have you had one of those? What happened – what was the peak experience? How can your workplace give you a WOW moment?