Serving your employees

Comments

11 responses to “Serving your employees”

1. 

   February 22, 2009

   Karl Staib – Work Happy Now

   Great find. What a great way to put it “proactive customer service.” When an employee is empowered and cares about making the customer happy, great results happen.

   Southwest understands the reason they are successful and actively manage it, so it stays that way. An engaged employee will take good care of the customer. The customer will in turn buy services and products because they get excellent service. The shareholders are rewarded because the customers keep coming back.
2. 

   February 23, 2009

   Selfcoachingcards

   It’s a chain reaction. If the employees are respected and treated as the most important asset of company, they will mirror that treatment and pass it on to the customers. People tend to stick where they feel most welcome and valued. That goes both for employees and customers.
3. 

   February 26, 2009

   George Guajardo

   I am glad to see we think the same way. I read your post this morning… after having posted my own analysis of the same video clip yesterday. I just wanted to let you know, in case you ran across it =)
4. 

   February 28, 2009

   Alik Levin | PracticeThis.com

   It’s good to know that actually there are places implementing practices from “The Dream Manager” book. That’s good to know.
5. 

   March 3, 2009

   Douglas

   Simple lessons are the simplest to learn… and sometimes the most difficult to remember. Servant Leadership has been around since 1970 when Greenleaf wrote his book — Servant Leadership. Its one of the steadiest, solid investments out there and the returns are always fantastic!

   DRL
6. 

   March 6, 2009

   Nanci Appleman-Vassil

   customer logality still exists in 2009 –it is with the companiesies that get it that keep both their internal and external cusktomers. We know from our own experiences and from research that people leave not because of product or company, but “how they felt” about their experience. Did they feel at the end of the day they were valued?.
7. August 13, 2009

   A disgusting, dangerous and wrong business practice

   […] Put Your Employees First […]
8. March 1, 2010

   Quote

   […] Servant leadership at Southwest Airlines […]
9. January 11, 2011

   Doing good at work

   […] Happiness at work at Southwest Airlines. […]
10. February 14, 2012

    Arbejdsgl

    […] Colleen Barret: Serving your employees. S
11. October 22, 2012

    Why are managers so afraid to show some happiness?

    […] Happiness at work at Southwet Airlines. […]

This site uses Akismet to reduce spam. Learn how your comment data is processed.