One of my most popular articles is this one on Why “The Customer is Always Right” is Wrong.
I have gotten so many supportive comments from retail employees who have been treated badly by rude customers and received no support from their managers, who hide behind this tired maxim.
Of course not everyone agrees. Here’s a comment I got a few days ago:
BS!!! BOTTOM LINE IS THAT THE CUSTOMER
HAS THE MONEY.
THATS THE GOLDEN RULE…
HE WHO HAS THE GOLD MAKES THE RULE!!!
That’s hilarious :) It’s also the perfect expression of the entitled attitude that the worst customers use to justify their horrible behavior. Having money gives you NO license to treat others badly.