Search results for: “productivity”

  • Think a raise will make you happy? Think again!

    Rich. But happy?

    Most people think that having a higher income would make them happier. They’re wrong!

    That is the conclusion of a study by Two Princeton professors, economist Alan B. Krueger and psychologist and Nobel laureate Daniel Kahneman, who say that:

    The belief that high income is associated with good mood is widespread but mostly illusory. People with above-average income are relatively satisfied with their lives but are barely happier than others in moment-to-moment experience, tend to be more tense, and do not spend more time in particularly enjoyable activities.

    The problem is that people still act on their mistaken belief that making more money means being happier. In short they choose income over happiness:

    Despite the weak relationship between income and global life satisfaction or experienced happiness, many people are highly motivated to increase their income. In some cases, this focusing illusion may lead to a misallocation of time, from accepting lengthy commutes (which are among the worst moments of the day) to sacrificing time spent socializing (which are among the best moments of the day).

    Which is just a fancy way of saying that you may think that switching jobs to get a 25% raise in return for a 2-hour commute or a 70-hour work week or ten days a month on business travel is a good deal. You’re wrong. You’d be happier with a lower salary and more time with your friends and family.

    So if you’re trying to make yourself happy at work by chasing that raise, bonus or incentive, your strategy is doomed to fail. The same goes for managers trying to increase their employees’ happiness, motivation and productivity through the same means. It won’t work! It takes something else to make people happy at work. I wrote about more about it in these two chapters of the Happy At Work Book:

    Read more about the study here.

  • Jerks at work – and five ways to deal with them

    Guard dog

    CEO Hal Rosenbluth was once about to hire an executive with all the right skills, the right personality and the perfect CV. His interviews went swimmingly and he’d said all the right things, but something about him still made Rosenbluth nervous, though he couldn’t put his finger on just what it was.

    His solution was genius: He invited the applicant to a company softball game, and here he showed his true colors. He was competitive to the point of being manic. He abused and yelled at both the opponents and his own team. He cursed the referees and kicked up dirt like a major league player.

    And he did not get the job.

    (From Hal Rosenbluth’s excellent book The Customer Comes Second).

    Jerks at work and how to lose them

    Let’s make one thing perfectly clear: The vast majority of people in any given business are nice. They’re helpful, sympathetic, likable and quite simply good people. Only a tiny, tiny minority are consistently unpleasant or abrasive.

    You sometimes hear in business that “nice guys finish last” ie. that in a cutthroat, dog-eat-dog (hence the picture above) business climate you need to be something of a jerk to get results. Consequently people with difficult or abrasive personalities are tolerated (or even celebrated) in many organizations because “they may not be likeable but they get results”.

    I beg to differ. Jerks have no place in the modern business world and cause much more damage than they’re worth. This is not a matter of namby-pamby, soft-shoe “why can’t we all be nice” thinking; it comes down to the fact that jerks are bad for the bottom line! Luckily, many people and companies are starting to realize this and are doing something about it.

    This blogpost presents five different anti-jerk approaches that every workplace might consider.
    (more…)

  • Work less achieve more

    The idea that working more does not necessarily mean achieving more, and that we need to end the cult of overwork, seems to be cropping up all over the place these days.

    Here are a few great, recent sightings.

    Fred Gratzon lists the Top 10 signs you’re made to be an entrepreneur, including “You are unemployable” and “You have the uncanny ability to get other people to do all the work”.

    In Spend less time working, get more done Adam Wiggins follows up on my post on why seat time does not equal productivity. Excellent!

    Impact of overtime on productivity is on overwork in software development, but applies to all fields.
    A common effect of putting teams under pressure is that they will reduce their concentration on quality and focus instead on “just banging out code”. They’ll hunker down, stop helping each other so much, reduce testing, reduce refactoring, and generally revert to just coding.

    Interview with vacation advocate Joe Robinson
    What is a gross national product when you don’t have a life? A few years ago, the Norwegians found that they were 14 percent more productive than we [Americans] are. So they elected to take more time off.

    Tom Hodgkinson tears apart some recent bad business books
    The books under review recommend all sorts of immoral actions. In the old days, greed and covetousness were seen as sinful; now they are encouraged. Jack Welch’s Winning sets the tone. The author grins manically from the cover – despite the silver hair, manicured nails and perfect teeth, he looks like Beelzebub incarnate.

  • Top 5 reasons why “The Customer Is Always Right” is wrong

    The customer is always right?

    When the customer isn’t right – for your business

    One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint.

    She didn’t like the fact that the company didn’t assign seats; she didn’t like the absence of a first-class section; she didn’t like not having a meal in flight; she didn’t like Southwest’s boarding procedure; she didn’t like the flight attendants’ sporty uniforms and the casual atmosphere.

    Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people. They bumped it up to Herb’s [Kelleher, CEO of Southwest] desk, with a note: ‘This one’s yours.’

    In sixty seconds, Kelleher wrote back and said, ‘Dear Mrs. Crabapple, We will miss you. Love, Herb.’”

    The phrase “The customer is always right” was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is typically used by businesses to:

    1. Convince customers that they will get good service at this company
    2. Convince employees to give customers good service

    Fortunately more and more businesses are abandoning this maxim – ironically because it leads to bad customer service.

    Here are the top five reasons why “The customer is always right” is wrong.

    (more…)

  • The happy at work book – Introduction

    Happy at work.

    Happy? At work?

    Happy… at work?

    Is it possible to be happy at work? Can we go to work and be energized, have fun, do great work, enjoy the people we work with, have fun with our customers, be proud of what we do and look forward to our monday mornings? Can we create workplaces where happiness is the norm?

    Or must we simply accept that work is unpleasant and tough and that is why we get paid to do it?
    (more…)

  • What doesn’t make people happy at work (but many people think it does)

    Cent

    There are two things that organizations traditionally use to make their people happy, but which simply do not work, and which may even be harmful:

    1. Salary, raises, bonuses
    2. Corporate status symbols and rewards

    As long as companies look to these two things to make people happy at work, we will get nowhere. And make no mistake: Businesses use enormous amounts of money, time and effort trying to fairly apportion money and rewards.

    There’s one more thing that just doesn’t make people happy at work, but which employees and trade unions oftgen cling to it: Job security.

    Let’s look at why money, rewards and job security don’t make people happy.
    (more…)

  • Why being happy at work matters for businesses

    A grand old lady falls ill

    Irma is the grand old lady of Danish retail. The company was founded in 1870 and is the second oldest grocery chain in the world. It’s a multi-million-dollar business with 70 locations in and around Copenhagen.

    But during the 1990’s the lady was ailing – the joke was that the only people who shopped there were little old ladies who did so mostly out of habit, because Irma was where they’d always shopped. Danes are very cost-conscious when it comes to food, (a less charitable description would be to call call us downright cheap), and most of Irma’s customers had switched to the low-cost supermarkets that had spread all over the country. For a decade, Irma had been losing it’s owner a lot of money.

    Switching to cheaper products to compete with the discount stores didn’t work. An attempt to expand from Copenhagen to the rest of Denmark proved downright disastrous and had to be abandoned. Advertising campaigns didn’t work. The owner was on the verge of either selling of Irma, closing all the stores or converting them to their discount alternatives.

    (more…)

  • Steve Forbes doesn’t get it – or why having the world’s highest taxes is a good thing

    Taxes

    Steve Forbes was in Denmark this week on a European tour, meeting with political and business leaders. His main message was that while Denmark has arguably the strongest economy in Europe right now, the high danish taxes are limiting our economic growth.

    And danish taxes are very high: The highest tax bracket kicks in after only 40.000$ earned, and you pay 60% taxes on everything you earn over that. This money is used to finance a very high level of public services, including free health care, schools and universities for everybody.

    The high tax level also finances what is called the danish flex-security model: In Denmark it’s relatively easy to fire employess (flexibility) but unemployed danes enjoy great benefits (security). Compare this to Sweden where it’s very, very difficult to lay employees off because the unions have enormous influence or to the US where unemployment benefits are not as generous.

    Forbes argues that the economic success Denmark is currently enjoying comes in spite of the high tax levels, and said “just imagine what you could achieve with lower taxes.” His argument goes something like this:

    1. Because taxes are so high, working more doesn’t pay much, therefore people work less
    2. If taxes were lower (say 40% in the top bracket instead of 60%) people would work more
    3. People would also make more money, meaning the state would take in the same amount of money in taxes
    4. People working harder would result in increased economic growth

    I think he’s wrong, wrong, wrong, and I’ll tell you why!
    (more…)

  • Happy babies at work

    PregnantCNN has a great story of a small company who tried an innovative solution when four key employees became pregnant at around the same time:

    We had fewer than 25 employees at the time, and the soon-to-be moms were our head of publicity, a media buyer, the manager of print production, and a senior account executive. Each had client and supplier relationships that were vital to our business. Plus, conducting four executive searches at the same time would be costly.

    So I decided to try something radical. A few months before they left for maternity leave, I invited the women to bring their babies to work when they returned.

    The moms were so thrilled to be close to their babies that none ever dropped the ball when it came to work. When one had to run to a meeting, another babysat. We made sure employees who couldn’t stand the sound of crying babies didn’t sit near the “romper room.”

    As we grew to become the $60-million-a-year company that we are today–we now have 150 employees who fill six historic homes in Austin and an office in New York City–additional moms and even dads brought their babies to work.

    So far, 33 babies and a small army of dogs have “grown up” at our company. I can’t measure in hard numbers the impact of the goodwill that our family-friendly policies have had on productivity, but our local newspaper routinely names T3 as one of the best places to work in Austin.

    They do have one rule, though: No goats!

    I like this approach (to the babies, not the goats) and I think it has massive potential. It reframes the situation from “Oh no, one of my employees is pregnant, that’ll create huge problems” to “yes, pregnant employee, what fun!”

    BookKirsten Stendevad, a friend of mine, has written two books on the subject. One is about motherhood and how it can be a career boost, rather than a hindrance. The other she co-wrote with her husband Esben Kjaer, and it takes a similar approach to being a father. Both books are only available in danish so far.

    All of this is yet another case of self-fullfilling prophecy. When you approach something as a problem, you make it a problem. Regard the same situation as an opportunity and, well… this story speaks for itself.

    May I add: “Yes! Crisitunity!”

  • The cult of overwork (again)

    The cult of overwork is the prevailing belief that the more hours people work, the better for the company. That notion is not only harmful, it is dead wrong, as this story from Arlie Hochschild’s book The Time Bind demonstrates.

    One executive, Doug Strain, the vice chairman of ESI, a computer company in Portland Oregon, saw the link between reduced hours for some and more jobs for others. At a 1990 focus group for CEOs and managers, he volunteered the following story:

    When demand for a product is down, normally a company fires some people and makes the rest work twice as hard. So we put it to a vote of everyone in the plant. We asked them what they wanted to do: layoffs for some workers or thirty-two-hour workweeks for everyone. They thought about it and decided they’d rather hold the team together. So we went down to a thirty-two-hour-a-week schedule for everyone furing a down time. We took everybody’s hours and salary down – executives too.

    But Strain discovered two surprises.

    First, productivity did not decline. I swear to God we get as much out of them at thirty-two hours as we did at forty. So it’s not a bad business decision. But second, when economic conditions improved, we offered them one hundred percent time again. No one wanted to go back!

    Never in our wildest dreams would our managers have designed a four-day week. But it’s endured at the insistence of our employees.

    Interesting, huh? They cut back work-hours but production remains the same.


Get our newsletter

“I can’t believe it – a newsletter actually worth reading!”
– Subscriber

Over 6,000 people subscribe to our newsletter with tons of tips about happiness at work.


Get our books

“It’s very, very good. It’s incredibly well written, full of insights, and there are exercises to improve your own happiness at work. You can’t ask for more than that!”
– David Maister, author of Practice What You Preach

“What an inspiring book. Every leader should read it. This type of leadership has been integral to our success and I know it will boost your results too.
– Garry Ridge, CEO WD-40 Company


Get Our Free Newsletter

Over 6,000 people already get our free newsletter with useful tips, videos, links and articles about happiness at work.
Subscribe to our newsletter here.