Tournament theory – the worst argument ever for overpaying executives

The executives in your company may be paid way more than they’re worth, but don’t worry – it’s for your own good. That’s the point of a recent Forbes article defending overpaid executives which contains the single most disingenuous and illogical argument it has ever been my misfortune to see in a business context. From … Continue reading Tournament theory – the worst argument ever for overpaying executives

5 essential steps to resolve a conflict at work

Though Jane enjoyed working as the sales manager of Wilbey & Sons, working with Scott, the financial manager, was a constant struggle for her. At every meeting, Scott would take great care to explain why all her ideas were unworkable. Also, Scott was constantly asking for sales projections and financial data from her and always … Continue reading 5 essential steps to resolve a conflict at work

Think a raise will make you happy? Think again!

Most people think that having a higher income would make them happier. They’re wrong! That is the conclusion of a study by Two Princeton professors, economist Alan B. Krueger and psychologist and Nobel laureate Daniel Kahneman, who say that: The belief that high income is associated with good mood is widespread but mostly illusory. People … Continue reading Think a raise will make you happy? Think again!

Jerks at work – and five ways to deal with them

CEO Hal Rosenbluth was once about to hire an executive with all the right skills, the right personality and the perfect CV. His interviews went swimmingly and he’d said all the right things, but something about him still made Rosenbluth nervous, though he couldn’t put his finger on just what it was. His solution was … Continue reading Jerks at work – and five ways to deal with them

Top 5 reasons why “The Customer Is Always Right” is wrong

When the customer isn’t right – for your business One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint. She didn’t like the fact that the company didn’t assign … Continue reading Top 5 reasons why “The Customer Is Always Right” is wrong