Search results for: “productivity”

  • 6 Reasons Why Greeces New 6-day Work Week Will BACKFIRE

    6 Reasons Why Greeces New 6-day Work Week Will BACKFIRE

    So Greece has decided to buck the trend in the rest of the world and make the work week LONGER for many workers. The law just went into effect this month and it is a spectacularly bad idea that WILL backfire in the worst possible way. And in this article I’m going to prove it with science!

    What does the law say / not say

    But first – what does the new law actually say and why are they passing it?

    Greek companies can now compel employees to work more hours. It’s been widely reported as a move to a 6-day workweek, but in reality some workers will have to either work 6 8-hour days OR an extra 2 hours a day 5 days a week. Each of these options will take the workweek from 40 to 48 hours. In return they get a 40% wage increase for the extra hours and more for working Sundays. The law doesn’t apply in all workplaces, only in private companies that operate around the clock in shifts and which are facing labor shortages.

    The pro-business Greek government believes this law will boost the economy by addressing a lack of skilled employees. Of course many other countries are facing similar challenges due to falling birthrates and other factors, so it’s tempting to assume that we can make up for a lack of workers by making existing workers work more hours.

    And indeed, many countries and workplaces are itching to make people work more. For instance, here in Denmark, the government just canceled one of our beloved annual public holidays because – they claim – we need to boost productivity to counter the threat posed by Putin and Russia. I’m sure Putin is just quaking with fear now that Danes will have to work one more day every year.

    In reality, research clearly shows that increasing working hours is going to have the opposite effect and hurt the economy! Here are 6 reasons why.

    1: Lower output

    First of all – let’s make this very clear: Greek companies will not be any more productive or profitable with a 6-day workweek.

    Why not? It really isn’t a big mystery: When employees work more hours they get more tired, They lose cognitive capacity which means that overworked people:

    • Are less productive

    • Are less creative

    • Make worse decisions

    • Make more mistakes.

    Studies even show that overwork makes you dumber. A study of British government workers found that those who worked longer hours scored lower on various cognitive tests than their coworkers who worked 40 hours a week.

    It’s important to make a clear distinction between PRODUCTIVITY and OUTPUT. Output is how much work a given person or team or company completes. A certain number of widgets produced in a factory or lines of code written in a tech company, for instance. Productivity on the other hand is output per hour worked, so how much gets produced per hour worked by employees.

    For instance: If a car factory with 1000 employees makes 80 cars in an 8-hour shift, their output that day is 800 and their productivity is .01 car per man-hour.

    Now, many people accept that a person who works 60 hours a week will probably be less PRODUCTIVE than one working 40. They intuitively get that the last 20 hours are probably going to be less effective than the first 40.

    I asked about this on LinkedIn and people understand that. Only 17% believed that more working hours would lead to higher output.

    That’s the good news. The bad news is that only 37% got the correct answer: that productivity actually drops so much for people working more than 50 hours a week – for all of the reasons we just saw – that their total OUTPUT is lower – not just their PRODUCTIVITY. This is true for both factory workers and knowledge workers. It’s not just a matter of diminishing returns on the extra hours – there’s a negative return on those hours and the company is overall LESS profitable.

    This is not a new discovery. Back in world war 1 the British army needed as much ammunition as possible, so they desperately wanted to maximize the output of their munitions factories. So obviously they made workers work more – up to 90 hours a week. When that mysteriously didn’t work, they started gathering data connecting working hours to output and found something very curious.

    This graph shows actual output (not productivity) vs. hours worked for two groups of women workers doing two different kinds of tasks. As you can see, beyond a certain number of hours – in this case 51 a week – working more hours did not increase output. Every hour worked after that was essentially wasted. We have known this since 1917.

    This effect has been found again and again in many different studies from both factory settings and office-type knowledge work.

    Granted, Greece isn’t moving workers to a 90-hour work week but only 48 hours every week, but the data shows very clearly that a 20% increase in hours will NOT lead to a 20% increase in production.

    This new law is extra ironic because Greece already has the longest working hours per worker of any European country and 7th highest in the OECD.

    So if Greece is hoping that companies will be overall more profitable and therefore boost the economy, the data shows the exact opposite – this will lead to lower productivity and output among Greek businesses.

    2: More illness

    So overwork is bad for the workplace – but it’s even worse for employees. Studies show that permanent overwork is connected with a long list of mental and physical health problems including strokes, depression, alcoholism, diabetes and heart disease.

    This is not just bad for the individual, it’s also going to hurt Greek workplaces. If the problem they’re seeking to address is a lack of qualified workers, you don’t want your current workers to get sick and miss a ton of work.

    And of course more illness among workers will also hurt the Greek economy because it will increase healthcare costs.

    3: More workplace injuries

    Also, a longer work week will lead to more workplace accidents. Research shows that an increase in normal hours worked increases injury risk because workers are more fatigued.

    This is especially relevant for Greece because most of the workplaces that can extend hours under this new law will probably be in manufacturing.

    4: Worse work-life balance and more burnout

    This is so obvious that you hardly need to say it but if you’re working 6 days a week, your work-life balance is going to suffer. You’ll have less time for your family, your friends, your children, your partner, your hobbies and everything else in your life.

    Research clearly shows that longer working hours lead to:

    • Impaired sleep

    • Job stress and burnout

    • Worse partner relationships

    • Worse family relationships

    • Lower life satisfaction

    • More burnout

    And again, more burnout leads to more workers being absent from work and higher healthcare costs for the country.

    5: More brain drain

    Brain drain has been a huge problem for Greece. The financial crisis hit that country especially hard and the tough economy made hundreds of thousands of mostly young and well-educated people leave and find work in other countries. Authorities estimate that 600,000 young professionals left to work abroad between 2010 and 2021.

    Greece really wants them back. Among other initiatives, the Labor Ministry has created an online platform called Rebrain Greece to help match professionals willing to return home with potential employers.

    But here’s the thing: Given that the younger generations at work tend to value work-life balance, how do you think they’re going to like the prospect of being forced to work 6 days a week’ Imagine you’re a young Greek working in Denmark where the official work week is 37 hours and moving back might mean working 48 instead? Or imagine you’re a young Greek currently working in Greece whose workplace is looking to go to a 6-day workweek. Might this not be exactly the thing that inspires you to find work in a different country?

    If Greece is looking to reverse the brain drain, this is exactly the wrong thing to do.

    6: Unproductive time

    OK, one last problem with Greece’s new law: While people can be forced into the workplace for a longer time, that doesn’t mean they’ll be working productively all the time. Forced overwork leads to a ton of unproductive time where people are at work? but little real work is getting done. This is deeply frustrating for workers because not only is that time taken away from the rest of your life, that time is WASTED and YOU KNOW it’s wasted. Nobody likes to waste time.

    Also, studies show that when the workplace mandates long working hours, people tend to lie about how many hours they work. And managers are easy to fool. One study found that managers couldn’t tell the difference between those of their employees who ACTUALLY worked 80 hours a week and those who just pretended to.

    What should Greece have done instead?

    So my prediction is that this is going to backfire spectacularly for all of these reasons. Companies will be less productive, employees will be more sick leading to higher healthcare costs for the country and more Greeks who are able to will flee the country or stay abroad in countries that have more reasonable working hours.

    What should Greece (and any other country looking to boost the economy) do instead? Well first they could have looked at all the countries that have tested a 4-day work week and found it to work exceptionally well. Like Iceland, where it’s been called an “overwhelming success.”

    They could also have chosen policies that maximize workers’ welfare. Any government has an interest in enacting public policies that strengthen the competitive advantage of companies in that country. However, this is often done by cutting corporate taxes, deregulation or attempts to increase working hours – none of which have much of a track record of success.

    If a government is truly serious about giving companies a sustained, strong competitive advantage, they should really focus on policies that create happier workplaces. This would not only be good for the companies and the employees, it would also be good for the national economy, as it would boost national productivity and reduce absenteeism, stress and related healthcare costs.

    I have an article on 11 policies that nations can implement to create a competitive advantage because happy workers are more productive.

    Another thing Greece could have done that I also mention in that article is invest in training existing workers. The unemployment rate in Greece is over 10% so there are plenty of people without jobs. They may not currently have the skills and competencies that companies are looking for but that’s why you train them.

    But most of all, Greece – and any other country that wants to boost the economy – could have focused on maximizing output and profitability, not hours worked, and realized that those are two very different things. If they had spent just a little time looking at the available research on overwork, they would have realized that a longer work week is actually going to hurt, not help.

    If you want a really good overview on all the reasons long working hours are terrible for workplaces AND employees, I have a video on why that is and how we stop it.

    The one redeeming quality of Greece’s new law

    Just to be clear: I’m not saying that Greece’s new law is completely useless. You see, other countries are already looking at this law and asking if they could do the same. And I have every confidence that when this law inevitably backfires in Greece, that failure will warn any other countries or companies away from trying something similar.

    So I guess we should all thank them for that at least.

    Your take

    What do you think? How much will this law boost the Greek economy? Should other countries follow their lead? What is the optimal length of a work week that will lead to the most output? Write a comment, I’d love to hear your take.

    Video

    If you’d prefer to watch this, I also have a video where I make all the same points:

    A new law just went into effect in Greece that aims to boost the economy by moving workers to a 6-day work week. This law is going to backfire and hurt both the economy and of course the workers and in this video I present to present 6 reasons why.

  • The Cult Of Overwork

    The Cult Of Overwork

    60-hour workweeks (or more!) kill people. That seems bad and we should probably stop it. In this video I explain how we get back to or even below 40 hours of work a week.

    References from the videos

    CNN’s article on “The Secrets Of Greatness.

    Jack Ma and the 996 Rule.

    Working hours in different countries.

    The first org chart.

    The Overworked American: The Unexpected Decline of Leisure, by Juliet B. Schor.

    The Industrial Revolution In Manchester.

    Rutger Bregmann: Utopia For Realists.

    Tom Markert: You Can’t Win A Fight With Your Boss.

    HBR: Long Hours Backfire For People And For Companies.

    Long working hours hurt cognitive performance.

    John Pencavel: Productivity for WW1 Munitions Workers.

    Overtime in game developers doesn’t work.

    Why Crunch Mode doesn’t work.

    Negative Health Effects Of Overwork.

    Very few people can get by on less than 7 hours of sleep.

    Gender bias in overwork cultures.

    Men pretend to work 80-hours weeks.

    What’s really holding women Back.

    People overestimate their working hours.

    People underestimate health risks of overwork.

    Yvon Chouinard’s work days.

    Fred Gratzon: The Lazy Way To Success.

    Henrik Rosendahl’s work days.

    There are some career benefits to overwork.

    Interview with Rich Sheridan at Menlo.

    Richard Sheridan: Joy Inc.

    Knowledge Workers Are More Productive From Home.

    Longer school days do not lead to better academic outcomes.

    Homework does not help students.

    Malcolm Gladwell’s 10,000-hour rule debunked again.

    Hazing reinforces hierarchy, conformity and discipline.

    Benjamin Hunnicutt: Kellogg’s Six-Hour Day.

    European Union – right to disconnect law.

    Universal Basic Income Explained.

    Valve’s employee handbook.

    US workers don’t take all their vacation days.

    30-hour work week at Toyota Center Gothenburg.

     

  • Our 4 best tips for a happy vacation

    Our 4 best tips for a happy vacation

    The Summer holidays are right around the corner here in the northern hemisphere and I am really excited for it. No matter how much you love your job, you should still look forward to some time off, where you can do something completely different.

    But it’s important to do your vacation right. If not, you risk ruining the whole thing by doing emails at the pool or by feeling bad about the work you didn’t do before going on vacation. That’s not doing anyone any favors – not even the workplace – because time off from work is a prerequisite for happiness and productivity.

    So here are our 4 best tips for having a happy vacation.

    1: Actually take a vacation

    I can’t believe I even have to say this, but in many countries people don’t take the vacation time they’re entitled to. One person wrote this comment on my blog:

    Im 34 and havent had a real vacation since my childhood vacations with my parents. The only way I manage to take an entire week off at a time (I work in IT) is when Im able to schedule a week or two of unemployment between jobs, and in those periods, spending money on a trip is not wise.

    Im tied to my email/pager even on weekends and holidays and on the scattered vacation days I can take. Most Americans only get 2-3 weeks of combined sick and vacation time in any case, and professionals are expected to read email and be available, even on their days off.

    I wonder how many people are able to have a real vacation these days!

    US workers typically get very little vacation time, and often don’t even take all the vacation they do get. The Japanese have a similar problem where many workers don’t take the vacation days they’re entitled because they feel they’re letting down their coworkers.

    Take your vacations. And if you work for a company that refuses to understand that human beings need time off from work, quit and go work for a company that actually cares about its people.

    2: Get organized before you go

    Clear out any outstanding work and your email inbox. This will give you clarity and control of any tasks. This sounds boring but it’s quite satisfying to get your work organized and go on vacation with an empty inbox.

    And if you know there are important tasks that you can’t get done before you leave, hand them over to a coworker in plenty of time. Make sure to hand over the task with all necessary information so it’s easy for your coworkers to take over. That also keeps them from having to disturb you on your vacation, so you’re helping both them and yourself.

    3: Don’t work on your vacation

    Don’t bring the company mobile and don’t read work-related emails. Take a real vacation and let your brain do something completely different.

    Instead, spend some time doing new things you’ve wanted to try for a long time but haven’t had time for. Go rollerskating, windsurfing, fishing or whatever strikes your fancy. Can I suggest swing dancing? It’s amazing!

    Or maybe just kick off your shoes and go lie in a hammock. Stare out at the water. Have days with no plans and time for reflection.

    4: Close your email inbox completely

    If you have some vacation time coming up, and if youre like most people, you will put up an autoreply email just before you leave,saying thatyoure gone, when youll be back and who to contact if its urgent.

    I have talked to many people who mention both of these as a source of stress and Ive just seen too many parents on family vacations handlingwork emails on their phone/laptop by the pool, when they shouldve been playing with their kids.

    Fortunately, theres an alternative: Close your inbox while youre away. This may seem like a weird idea but some workplaces are already doing it. Here’s how you can close your inbox completely on your vacation.

    I’m taking all of July off and I will be doing exactly that.

    The upshot

    For crying out loud: Take your vacation time and make it a good one.

    Related posts

     

  • How to measure happiness at work – and how NOT TO

    How to measure happiness at work – and how NOT TO

    Most companies conduct regular job satisfaction surveys, but they often dont work very well and fail to deliver tangible improvements to employees perception of their workplace. This leads to increased unhappiness among employees and from there to lower productivity and higher employee turnover.

    In this video we cover:

    • Why you absolutely should measure happiness at work
    • Why traditional job satisfaction surveys often fail
    • Better ways to measure happiness at work ie. more often, more relevant and more valuable
    • Share specific experiences from a company that tried it
    • A very brief introduction to Heartcount a unique new tool for measuring happiness at work
  • Free webinar June 17: The best (and worst) ways to measure happiness at work + introducing Heartcount

    Most companies conduct regular job satisfaction surveys, but they often dont work very well and fail to deliver tangible improvements to employees’ perception of their workplace.

    This leads to increased unhappiness among employees and from there to lower productivity and higher employee turnover.

    In this free webinar we will cover:

    • Why traditional job satisfaction surveys often fail
    • Why you absolutely should measure happiness at work
    • Better ways to measure happiness at work ie. more often, more relevant and more valuable
    • Share specific experiences from a company that tried it
    • A very brief introduction to Heartcount – a unique new tool for measuring happiness at work

    The webinar is on June 17 from 1:00 pm-1:45 pm Copenhagen time and it’s of course free. Sign up here.

  • 20 ways to measure happiness at work beyond the usual useless satisfaction surveys

    20 ways to measure happiness at work beyond the usual useless satisfaction surveys

    Measuring employee happiness is a great idea.

    Sure, it has its problems. Any time you measure anything, you run the risk of getting bad data, the wrong data or making bad decisions based on the data.

    But it still makes sense for two main reasons.

    First and most obviously, if you measure employee happiness right, it can actually guide efforts to improve the workplace by identifying organizational problems and strengths.

    Also, most business leaders are highly results oriented and data driven and find it hard to value things they can’t put a number on. Tracking employee happiness with hard numbers in some way can bolster organizational commitment to happiness initiatives.

    So what can you measure? This can go way beyond just an annual job satisfaction survey. It’s essential to find the metrics that are relevant to your employees, your customers and your organization.

    Here are all the potential ways we’ve come up with to measure employee happiness. Did we forget any? Write a comment if you have one we didn’t include.

    Measure employee mood

    If you want to know how happy your employees are, you can quite simply ask them. The traditional way is of course to run annual satisfaction surveys but I’m very skeptical about that approach.

    You can measure things like:

    • Happiness
    • Satisfaction
    • Engagement
    • Well-being
    • Psychological capital

    You can conduct the measurement using surveys, apps, mood boards or even just tennis balls.

    Other employee metrics

    Two other obvious employee-related metrics are:

    • Absenteeism
    • Employee turnover

    Each of these have a direct bottom line impact and are directly correlated with employee happiness.

    Hiring

    Happy organizations also attract more and better new hires. That means that you could also measure on metrics like:

    • Applications received per opening posted
    • Time to fill positions
    • Rate of acceptance of job offers
    • Rate of successful hires (how many new employees stay at least x months)

    This will be especially relevant in fast-growing workplaces or in industries where there is strong competition for the best talent.

    Customer metrics

    We know that happy employees make the customers happy. Some potential metrics are:

    • Customer happiness / satisfaction
    • Customer loyalty / repeat business
    • Brand perception

    Employee performance

    We also know that happy employees do a better job, so measuring happiness could also mean tracking metrics like:

    • Productivity
    • Quality / errors
    • Workplace safety / accidents
    • Success rate of innovation / change projects

    Negative behavior

    Given that happy employees are less likely to engage in bad behavior at work, we could also track metrics like:

    • HR complaints
    • Fraud / stealing

    Physiological measures

    This area is a little more speculative but some people have suggested measuring things like:

    • Cortisol in saliva samples
    • Blood pressure
    • Sleep time and quality

    These do raise some ethical issues around privacy and bodily autonomy.

    The upshot

    Measuring employee happiness can help efforts to improve a workplace and strengthen leadership’s focus and commitment to these efforts.

    While traditional satisfaction surveys have a long list of problems, there are many other metrics you can look at.

    No workplace should measure all of these metrics. Depending on the industry, situation and type of employees only a small subset of these will be relevant. It’s up to each workplace to define which are the most relevant and to find a good way to track and act on these metrics.

    How best to measure employee happiness

    We have collected all our best insights and experiences on this topic and developed a tool called heartcount which allows any team or workplace to measure happiness at work simply and in a way that generates actionable insights. Read all about it here.

    Related posts

     

  • Jack Ma is very very very wrong about the 996 rule

    Jack Ma is very very very wrong about the 996 rule

    Jack Ma, the billionaire founder of Chinese tech company Alibaba, has come out in favor of the so-called 996 rule, i.e. that you should work from 9am to 9pm 6 days a week if you want to have a successful career. For anyone doing the math that’s 72 hours of work a week. Add a 1 hour commute on top of that and there’s very little time left for your family, kids, hobbies, exercise and life in general.

    His belief in this is unshakeable:
    “I personally think that 996 is a huge blessing,” hesaid. “How do you achieve the success you want without paying extra effort and time?”

    He also added that you can only achieve business success through suffering and sacrifice.

    I realize I may be wasting my time here by going up against a belief that is so prevalent among business leaders, but there’s no way I can let that kind of nonsense pass and not point out exactly why it’s wrong. Here are 5 quick reasons:

    1: Pointing to successful people that achieved success by working 72 hours a week proves nothing. What about all the people that worked just as hard but failed?

    2: Many of the mental qualities that make a person successful at work are lost when people are overworked, tired, stressed and unhappy, including networking, creativity and effective decision making.

    3:Permanent overwork kills people. For instance,those working a 55-hour week face 33% increased risk of stroke.

    4:Permanent overworkdoesnt result in increased output.

    5:Many people believe that success can only be achieved through suffering, but they’re wrong. In fact, employee happiness leads directly to higher performance and business success.

    So permanent overwork does not lead to increased results and success – in fact it hurts people AND profits.

    It’s easy to point to Alibaba and say “But they work really long hours and the company is successful. Check mate!” But that’s just correlation; where is the proof that they are profitable BECAUSE OF the long working hours? Maybe they would’ve been even more profitable if their employees were happy, relaxed and had lives outside of work too? The research certainly indicates that.

    So why do so many people still believe this nonsense? As the psychologist Daniel Kahneman noted, it’s difficult to change people’s minds. Look at this picture:

    Every horizontal line is perfectly straight. Don’t believe me? Hold up a ruler to your screen and check. OK, now that you know the horizontal lines are straight, what does your mind see? Bendy lines.

    Kahneman notes that cognitive illusions are even more stubborn than visual illusions and the business leaders he has worked with almost never changed their beliefs no matter how much evidence they were presented with.

    Fortunately, there are also many enlightened leaders out there:

    biden

    And US Vice President Joe Biden wrote an awesome memo to his staff that said in part:

    I do not expect, nor do I want any of you to miss or sacrifice important family obligations for work.

    The upshot

    There is strong evidence that permanent overwork hurts people and performance. Let’s stop promoting such a dumb and dangerous idea.

    Related articles

     

     

  • Try this easy happiness hack in your next meeting

    Try this easy happiness hack in your next meeting

    When is your next meeting? Tomorrow? This afternoon? Or are you already late for your next meeting?

    We spend a lot of time in work meetings and they don’t seem to make us very happy.

    So here’s a simple tip you can try very easily: Open your next meeting with a round where each person shares something positive. You can pick one of these questions and let everyone share:

    • Name one thing youve accomplished since the last meeting that youve been proud of.
    • Name a person who has helped you since the last meeting.
    • Mention one thing youre looking forward to at work in the coming week.
    • Whats the funniest thing someone has told you in the last week?
    • Mention something interesting youve learned in the last week.

    Dont spend a lot of time on this, just give each participant about 30 seconds to share something positive. If the group is bigger than 10-12 people, let people share in pairs and then let 3 or 4 people share with the whole group so it doesn’t take more than a few minutes.

    It really works wonders for a meeting. One person told me this after trying it out:

    Hi Alexander,

    I have been reading your work for a few days now, and I cannot get enough.

    We have 4 analysts on our team, who touch many if not all groups in our company. Our role often means our view is black and white in order to deliver results, which is often received in a bad light.

    So, I tried starting a meeting with something positive. It was like the Jedi mind trick for convincing others to lobby for our interests!

    My Sr Analyst was struggling to keep her jaw from dropping. No more than a simple ask of what is the funniest thing your kids have said to you lately. Everyone had a story, and we all laughed for a quick 2 minutes before getting to the agenda.

    Just wanted to say, Thank you,

    All the best,

    -Grant

    And it’s not only fun, it will also make your meeting more effective as this experiment shows:

    Psychological experiments can be very devious, and this one was certainly no exception. The focus was meetings and the format was simple: Groups of people were asked to discuss and reach consensus on a contentious topic.

    Heres the devious bit: Unbeknownst to the other participants one member of the group was an actor hired by the researchers. The actor was told to speak first in the discussions. In half the experiments he would say something positive while in the other half he would start by saying something critical. After that he simply participated in the discussion like the other group members.

    The experiment showed that when the first thing said in the meeting was positive, the discussion turned out more constructive, people listened more and were more likely to reach consensus. When the first statement was negative the mood became more hostile, people were more argumentative and consensus became less likely.

    The researchers concluded that the way a meeting starts has a large impact on the tone of the discussion and on whether or not the group will eventually reach consensus.

    Try it out and let me know how it works for you.

    Related articles

  • Employee engagement vs. happiness at work – what should companies focus on?

    Employee engagement vs. happiness at work – what should companies focus on?

    I met a manager recently who claimed in no uncertain terms that companies should forget all about employee happiness and focus only on engagement. He argued that people can be happy at work without performing well, whereas employee engagement leads directly to better performance.

    I’ve actually heard this claim a few times recently, but it is still wrong. In this article we’ll look at why.

    But first lets define the two terms. Both can be defined in many different ways, which will confuse any discussion, so here are the definitions I will base my argument on.

    This is the first result that comes up when you google “employee engagement definition”:

    Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.

    And this is the definition of happiness at work that we use:

    Happiness at work is the extent to which employees feel good about their jobs.

    Both are clearly emotional at their core (the word “feel” appears in both) but the key difference is that engagement is more about the work and less about the person. It’s not really about how you feel in general, it’s how passionate you feel about your job, how committed you are to the workplace and how much extra effort you put in.

    Happiness at work, as we define it, is how work makes you feel more broadly. It’s not about feeling good every second of every work day, but it is about experiencing mostly positive feelings about your job.

    Just to make it clear: We think employee engagement is a useful concept and we are not arguing against it. We just want to argue that of the two, it is much more effective for a company to focus on making their employees happy than on making them engaged. Here are the four main reasons why.

    1: Happiness is easier to sell to employees

    Whether you’re looking to create employee happiness or engagement, you need your employees to be active partners in the process. This is not something you can do to them without their active and willing participation or (even worse) against their will.

    Employee engagement, being directly related to commitment and effort, is a very easy sell to managers and companies. Every manager wants employees who are passionate about their work and go above and beyond to do a better job.

    But seen from the employee side, it’s a much harder sell. When a manager states that they want their employees to “be more engaged in their work” or “give more discretionary effort” it can easily come off as if they are simply demanding more passion and work from people, without giving anything back.

    On the other hand, when a manager sets a goal to create a happy workplace, the benefits are immediately clear to employees and it’s much easier to engage them in the process.

    Ironically, happiness can be a harder sell towards managers, many of whom are skeptical of “all that happiness crap”. This video covers their most common objections and why they’re wrong:

    2: Engagement without happiness is unsustainable

    How engaged can someone really be if they’re unhappy at work?

    This happens. One of our International Partners, Sheona McGraw of Cloud 9 to 5 in Canada has seen it first hand:

    Having worked in a number of charities, non-profit orgs and social enterprises, I can tell you that most of these employees are passionate and committed about their orgs cause but unfortunately a lot of the orgs dont have a very happy work environment and it’s not uncommon at all to find super engaged yet super unhappy employees working in these orgs.

    This is something I talk a lot about in my discussions with potential clients. I myself have been in this circumstance a number of times, being super engaged but miserable. And while I performed satisfactorily, had I been happy I would have blown the job out of the water.

    A person can be incredibly passionate about their work and totally committed to the workplace, but still be miserable at work. I’ve seen this happen for instance when people are treated badly by their coworkers or manager or when they can’t do their job in a way that satisfies their own professional standards.

    In this case, two things can happen:

    1. The employee’s unhappiness can leech away any feeling of engagement, leaving the person not caring about their work.
    2. Or, even worse, the person remains engaged and unhappy – which leads to stress and burnout.

    So even if you want an engaged workforce, you still need to focus on making them happy because engagement without happiness is not sustainable.

    3: Ultimately, its about performance and happiness drives better performance

    As I stated above, some fans of engagement argue that it matters more because it directly drives effort and performance. They also argue that employees can be happy but not productive. Both of these arguments reveal a poor knowledge of the research in happiness at work.

    Sure, engagement leads to better performance – but given the definition above that includes commitment and extra effort, that’s almost a tautology.

    Furthermore, we know from a large amount of research, that happy employees perform much better. Ed Diener, one of the world’s leading happiness researchers summed it up like this:

    In the workplace we know that happiness causes more-productive and more-creative workers.

    If you know academics, you know how careful they are about using the word “causes.” In this case, we know that happiness at work causes higher:

    • Productivity – happy people get more work done with the same resources.
    • Creativity – feeling good makes your mind more able to think of new ideas and approaches.
    • Intrinsic motivation – happy people don’t need constant external motivators like bonuses or threats; they want to do good work.
    • Loyalty – happy employees care about the company and stay longer in their jobs.
    • Discretionary effort – employees who like their jobs go above and beyond for the customers, their co-workers and the workplace.

    So employee happiness has been shown to directly cause increased performance.

    4: Happiness causes engagement

    You’ll notice that both loyalty and discretionary effort were part of the definition of engagement that we presented above.

    Given that (as we saw in the previous section) happy employees are more loyal and are more likely to go the extra mile, it’s clear that happiness doesn’t only cause better performance – happiness also directly causes engagement.

    Of course, the effects are circular and engagement and happiness will cause each other. But given the results above as well as the fact that engagement cannot last in the absence of happiness, it seems clear to me that happiness causes engagement more than engagement causes happiness.

    Gallup does a lot of great work on employee engagement and their Q12 survey is one of my favorite metrics. They also acknowledge that many factors play into engagement, including happiness / well-being, writing:

    Leaders have to think about everything from culture to well-being to purpose and meaning — and make it all come to life in a personalized way for employees.

    The upshot

    Engagement is a great concept but ignoring employee happiness in the pursuit of engagement makes no sense.

    At the very least, sustainable engagement requires happiness at work, meaning you can’t ignore the happiness aspect.

    When do people feel “passionate about their work, committed to the workplace and give discretionary effort?” When theyre happy at work!

    So if you want engaged employees, focus on making them happy and engagement will follow.

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  • 5 reasons why Danish workers are the happiest in the world

    5 reasons why Danish workers are the happiest in the world

    You will often see Denmark listed as one of the happiest countries on the planet. Interestingly Danes are not only happy at home, theyre also happy at work and according to most studies of worker satisfaction among nations, the happiest employees in the world are in Denmark.

    Heres just one data point: Gallup found that 18% of American workers are actively disengaged, meaning they are emotionally disconnected from their workplaces and less likely to be productive. The same number for Danish workers is only 10%.

    But why are Danish workers so much happier than their counterparts around the world? Here are five fundamental differences that explain what’s going on.

    1: REASONABLE WORKING HOURS

    I once talked to an American who had gotten a job as a manager at a Danish company. Wanting to prove his worth, he did what he had always done and put in 60 to 70 hours a week. After a month, his manager invited him to a meeting. He was fully expecting to be praised for his hard work, but instead he was asked Why do you work so much? Is something wrong? Do you have a problem delegating? What can we do to fix this?

    Some non-Danes wonder if Danes ever work. Not only do Danes tend to leave work at a reasonable hour most days, but they also get five to six weeks of vacation per year, several national holidays and up to a year of paid maternity/paternity leave. While the average American works 1,780 hours and the average South Korean 2,024 hours per year, the average Dane only works 1,408, according to Organization for Economic Cooperation and Development (OECD) statistics. Danes also have more leisure hours than any other OECD workers and the link between sufficient leisure and happiness is well established in the research.

    The difference to other countries is stark. Many companies around the world celebrate overwork as a sign of commitment. You have to put in the hours is the message in the mistaken belief that the more hours you work, the more work you get done. We call this The Cult of Overwork. Danish companies, on the other hand, recognize that employees also have a life outside of work and that working 80 hours a week is bad for both employees and the bottom line.

    2: LOW POWER DISTANCE

    In many countries, if your boss gives you an order, you pretty much do what youre told. In a Danish workplace, extremely few direct orders are ever given and employees are more likely to view them as suggestions.

    Dutch sociologist Geert Hofstede has quantified the culture in more than 100 countries on several parameters, one of which is power distance. A high power distance means that bosses are undisputed kings whose every word is law. Danish workplaceswith a score of 18-have the lowest power distance in the world. Just for comparison, Belgium has a power distance of 65, China clocks in at 80 and Malaysia holds the world record at 100.

    By law, any Danish workplace with more than 35 employees must open up seats on the board for employees. This means that Danish employees experience more autonomy and are more empowered at work. Heres just one example: By law, any Danish workplace with more than 35 employees must open up seats on the board for employees, who are elected to the board by their peers and serve on an equal footing and with same voting powers as all other board members.

    3: GENEROUS UNEMPLOYMENT BENEFITS

    In Denmark, losing your job is not the end of the world. In fact, unemployment insurance seems too good to be true, giving workers up to 90% of their original salary for two years. In the U.S., for instance, losing your job can easily lead to financial disaster and loss of health insurance. This leads to job lock i.e. staying in a job you hate because you cant afford to leave.

    Simply put: If youre a Dane and you dont like your job, you can quit that job without risking serious financial problems, forcing companies to treat their employees well or risk losing them.

    4: CONSTANT TRAINING AND DEVELOPMENT

    Since the mid-1800s, Denmark has focused on life-long education of its workers. This policy continues to this day, with an extremely elaborate set of government, union, and corporate policies that allow almost any employee who so desires to attend paid training and pick up new skills. Its called an active labor market policy, and Denmark spends more on these types of programs than any other country in the OECD.

    This lets Danish workers constantly grow and develop and helps them stay relevant (not to mention stay employed) even in a changing work environment. It also makes their jobs richer and more interesting.

    5: A FOCUS ON HAPPINESS

    Heres a word that exists only in the Scandinavian languages: Arbejdsglde. Arbejde means work and glde means happiness, so arbejdsglde is happiness at work. This word is not in common use in any other language on the planet.

    Many people around the world hate their jobs and consider this to be perfectly normal.

    For instance, where we Scandinavians have arbejdsglde, the Japanese instead have karoshi, which means Death from overwork. And this is no coincidence; there is a word for it in Danish because Danish workplaces have a long-standing tradition of wanting to make their employees happy. To most Danes, a job isnt just a way to get paid; we fully expect to enjoy ourselves at work.

    In other countries, the attitude towards work is often very different. A few years ago I gave a speech in Chicago, and an audience member told me that Of course I hate my job, thats why they pay me to do it! Many people around the world hate their jobs and consider this to be perfectly normal. Similarly, many workplaces around the world do little or nothing to create happiness among employees, sticking to the philosophy that If youre enjoying yourself, youre not working hard enough.

    THE UPSHOT

    Im not trying to paint Danish companies as utopias for workers and their international counterparts as tyrannical hellholes. There are bad Danish workplaces and stellar non-Danish onesZappos and Google are two that Ive personally visited and studied.

    But studies have uncovered a number of systemic and cultural differences between Denmark and the rest of the world that serve to explain why Danish workers are on average so much happier.

    This goes far beyond happiness. We know from any number of studies that happy workers are more productive and innovative and that consequently, happy companies have happier customers and make more money. This may help explain why Danish workers are among the most productive in the OECD and why the Danish economy continues to do so well.

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