I’m in the New York Times

Comments

7 responses to “I’m in the New York Times”

1. 

   March 28, 2008

   Brit

   I discovered your blog through that New York Times mention, and I have posted a link to “The Customer is Always Right” article to the “I Work at Borders” Live Journal Community (customer issues are a frequent topic in that community, as you can imagine). Anyway, I’m delighted to discover you and your work. What a terrific resource!
2. 

   March 28, 2008

   Steve Roesler

   Way to go, Alex. If this keeps up you may have to change the blog font to Times Roman:-)
3. March 31, 2008

   Chief Happiness Officer and Blogger Earns Attention in the New York Times

   […] His comments about why the customer isn’t always right found their way to the pages of the New York Times on March […]
4. 

   March 31, 2008

   Nancy Juetten

   Hi Alexander,

   A client of mine suggested that I visit your site, and I liked it so much that I blogged about your New York Times success in today’s post. I hope you will check it out, and I hope many of my blog readers will now become fans of yours. Best wishes.
5. 

   April 1, 2008

   Dale Paulson, Ph.D

   Alex, You are absolutely right. The workplace is a social environment and a disgruntled or unreasonable customer has no right to disrupt that environment. If employees are relatively happy and they can expect to be supported against unreasonable attacks from customers, the chances are that they will treat other customers with respect.

   Saying that the customer is always right is oftten wrong.

   Dale Paulson
   http://www.workplaceattitudes.blogspot.com
6. April 2, 2008

   Is the customer always right? Your comments.

   […] I’m in the New York Times […]
7. July 24, 2008

   Recent interviews with me

   […] I’m also all over the Danish media – from business papers to women’s magazines and of course, I was recently on the BBC and mentioned in the New York Times. […]

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