My friend Michael Stallard has written an article together with Howard Behar, the former president of Starbucks. Their premise is this:
American leaders need to wake up and smell the coffee. Research from two well-respected organizations makes it clear that we have a big collective blind spot thatís dragging down productivity, innovation and economic performance.
So what’s wrong? It’s simple:
Gradually over time, America has become overly obsessed about managing tasks. In our quest to produce results, we have lost sight of the importance of engaging people. As human beings we have emotions. We have hopes and dreams. We have a conscience. We want to be respected, to be recognized for our talents, to belong, to have autonomy or control over our work and our lives, to experience personal growth, and to do work that we believe is worthwhile and in a way that we feel is ethical. Itís how we are wired.
We need to recognize that emotions have a disproportionate effect when it comes to inspiring people or burning them out. An earlier Corporate Executive Board research report showed that emotional factors were four times more effective than rational factors such as compensation when it came to motivating human beings to give their best efforts.
All I can say is: Woohooooo! Read the whole article here.
I have written about this previously here:
- Why no workplace can afford to ignore emotions.
- Anna Farmery interviews me about emotions in the workplace.
- Chapter 1 from my book Happy Hour is 9 to 5.
What do you think? Are emotions acknowledged, allowed and addressed in your workplace? Or do leaders where you work still try to pretend we’re all robots who can leave their feelings at home?