Some of the key points that came up were:
- Ignoring emotions at work means big trouble.
- We can try and tell ourselves that we are 100% rational at work. We’re kidding no one.
- How should leaders handle emotions?
- The main point is openness. Be open to what you and others are feeling.
- Ask, and be able to handle the answers.
And of course the hilarious story of how Anna celebrates at work and when she scores hockey goals.