• Book review: Difficult conversations

    90% of all problems and conflicts in organizations stem from what has NOT been said. NOT been talked through. From issues that should have been raised, but weren’t.

    This makes the skills that allow us to adress difficult issues in constructive ways crucial job skills. And Difficult Conversations by Douglas Stone Bruce Patton and Sheila Sheen is the best book I’ve seen on this subject. It is, quite simply, excellent!

    The book’s main idea is this: In every conversation there are three simultaneous conversations going on:
    * The “What Happened?” conversation about the factual matters at hand
    * The feelings conversation concerning how we feel about this
    * The identity conversation where we assert and redefine our identity

    Ignoring any of these means that you’re not adressing what’s really going on in the conversation, because all of these WILL be going on. And if you’re one of those people who believe that feelings have no place in business and that professional conversations should stick purely to factual matters, let this book be your wake-up call. Humans have feelings and there is no way for us to leave them at home when we go to work. One chapter is called “Have your feelings – or they will have you”.

    Reading this book is a joy. It is well planned, well written and contains many good anecdotes that underscore the book’s messages. The questions it examines are critical in any organizations:
    * How to raise difficult matters
    * When to raise them and when not to
    * How to deal with past conversations that went wrong
    * How to better express your point of view
    * How to better understand others

    The advice given is specific and simple to follow and has already helped me on more than one occasion. Read it!


  • Tag this!

    There’s a lot of information on the web, so the challenge is always to find the stuff you need. The answer to this has mostly been hierarchies – to create great big taxonomies that hierarchically sort information.

    For instance: The web magazine Diversity Inc. is categorized under Business > Human Resources > Training and Safety > Diversity in the Google directory of web sites. Clear, concise and easy to navigate. And cumbersome – knowing what categories exist and placing the information into the right category takes a lot of mental exertion.

    So a new way was invented: Tagging! Tagging basically means making up your own words, and sticking them on your web page, image, video, document, whatever. Del.icio.us users tag websites rather than categorizing them. Flickr is the most famous example – here’s a picture of the beautiful sunrise seen from our appartment this morning, tagged with cameraphone, sunrise and copenhagen. Tagging is messy but fast and users seem to prefer tagging. Quite simply: Users will tag information but don’t categorize it.

    And here’s one opinion about why: A cognitive analysis of tagging (or how the lower cognitive cost of tagging makes it popular).

    The rapid growth of tagging in the last year is testament to how easy and enjoyable people find the tagging process. The question is how to explain it at the cognitive level. In search for a cognitive explanation of tagging, I went back to my dusty cognitive psychology textbooks. This is what I learnt.

    There’s a lot of discussion on the web currently about taxonomies vs. folksonomies. Can we trust people to collectively tag information in such a way as to make it easily retrievable, or do we need experts to create official taxonomies that correctly divide and conquer data. My money is on the folksonomies :o)


  • del.icio.us – now featuring happyatwork

    I finally got my act together and started using del.icio.us, a website that lets users share links. From their website:

    What makes del.icio.us a social system is its ability to let you see the links that others have collected, as well as showing you who else has bookmarked a specific site. You can also view the links collected by others, and subscribe to the links of people whose lists you find interesting.

    Clever! I’ve started tagging relevant links with happyatwork – and you can too. Let’s create a store of happy-at-work-related links together.

    * See my del.icio.us links here.
    * See happyatwork links here.

    There aren’t that many yet – but I’m guessing there will be :o)


  • Book review: Beyond Fear

    Did you know, that you run a greater risk of being killed by pigs than by sharks? And now that you know, do you fear pigs more than sharks?

    In Beyond Fear, Thinking sensibly about security in an uncertain world, Bruce Schneier explains security, and manages to do so in a way that is clear, understandable, sensible, surprising and interesting. Here’s a quote from the book:

    Fear is the barrier between ignorance and understanding. It’s paralyzing. It makes us do dumb things. Moving beyond fear means freeing up out intelligence, our practical common sense, and our imagination. In terms of understanding and implementing sensible security, moving beyond fear means making trade-offs openly, intelligently, and honestly. Security is a state of mind, but a mind focused on problem-solving and problem-anticipating. Security is flexible. Fear is also a state of mind, but it’s brittle. It results in paranoia, paralysis, and bad security trade-offs.

    The book pokes hole after hole in traditional security thinking. Strict airline check-ins, NY subway bag checks, armed sky marshalls and ID-checks at corporate and public buildings are all exposed for what they really are: Bad security trade-offs that result in large expenses and much inconvenience and offer little real increase in security.

    The book is great and it’s also important. It shows us how to keep our collective sanity and uphold civic liberties in an increasingly complex and uncertain age. Read it!


  • Google has the mojo

    Microsoft has plenty of money, sure, but so does Google. Google may have less than Microsoft, but they have enough to do whatever they choose to do, and Wall Street has shown it will give Google more money anytime. As for muscle, Google matches or exceeds Microsoft brain-for-brain, and has the same kind of outsized corporate persona Microsoft has, though minus the bad-guy image of a monopolist bully.

    Google has the mojo.

    Read the rest of this excellent article over at Cringely. Let there be no doubt: My sympathies lie with Google, who’re actually contributing value and new ideas to the world.


  • Almost there…

    I’ve almost reviewed 100 books on this site. I realized last week-end that I was currently reading 10 different books, so I decided to concetrate on actually finishing 1 or 2. I usually read 4-5 books at a time, but 10 is just ridiculous :o)

    So expect more book reviews soon.


  • Is politics broken?

    There’re municipal elections going on all over Denmark next week, and consequently there are election posters everywhere. I don’t think anybody imagines that those posters will actually sway a single voter, but everybody else uses them, so we’d better too…

    This kind of rote thinking and sticking to business as usual is just one reason I’m convinced, that politics is broken. The political process has currently divided people into politicians, who formulate policies, and voters, who get to choose between those policies. That’s not good.

    And here’s another idea: If you’re brainstorming on how to improve your town/municipality/region/country – does it make sense to generate ideas together with people who disagree with you? You bet it does. It’s well known in business, that to stimulate innovation and creativity you need diversely populated groups, not just people who already agree with each other. And yet political parties formulate policies in isolation, unimpacted by the views of opponents.

    Here’s an article that repeats some of these views for American politics:

    So is our politics broken? Without a doubt. Does technology have a role in fixing it? Yes, in part technology, for example broadcast media, helped break it. I think we can look to the Net and open source as a way to help revitalize our democratic processes.

    Technology is one way, but only as a tool to create a more participative political process that gives everybody who’s interested a way to impact the political decision making directly.

    I’m currently thinking on how this can be done – if you have any ideas, let me know :o)


  • Book review: The Paradox of Choice

    When I was a kid, danish bakers had maybe 4 different kinds of bread. Today? Forget about it. There’s french bread, italian bread, danish bread, white or whole grain, with or without spices, etc…

    We are arguably living in the age of choice. There is no aspect of life that does not offer people of the western world more choice today than we had 100 years ago. Or 50. Or 10. Or just last year. And here’s the kicker: Among all these choices, we’re becoming LESS happy. Some common trends in western societies are:
    * Lower satisfaction with lives
    * Much(!) higher incidences of depression
    * Higher suicide rates

    And that’s why The Paradox of Choice by Barry Schwartz is a tremendously important book. The choices we have are not going away – we wouldn’t want them to. This makes it crucial that we understand why more choices lead to less happiness and figure out what to do about it.

    At the core of it, the reason is simple: Each new choice offers more options of choosing badly. More risk of missing an even better choice. Here’s one experiment demonstrating this: Volunteers in a psychological experiment were asked to sample and rate a number of different chocolates. One group sampled more chocolates than the other. The group that sampled the most chocolates gave the chocolates an overall lower rating, and when given a choice between money or chocolate as a reward for participating, were more likely to choose money.

    One of the book’s main distinctions is between Maximizers and Satisficers. When faced with a decision, Satisficers strive to make a good decision. Maximizers, on the other hand, need to know they’ve made the best decision. They will agonize over decisions before making them, and typically regret them afterwards. Interestingly, maximizers are much more prone to ruminating on their own failings and even to bouts of depression.

    Another book that deals with a similar phenomenon is Happiness by Richard Layard. This book argues that the increasing wealth of western countries does not lead to a corresponding increase in happiness – and that nations should be governed on the basis of what will make people happy, instead of what will make them rich.

    Taking these two books together strengthens each argument: There is probably no more happiness to be gained from an increase in the number of choices offered us or from an increase in our wealth. Neither the choices nor the wealth is going away, so what we need to do is to learn to be happy in this situation. Sounds non-sensical, doesn’t it? Do we really need to learn to cope with wealth and choices? Well, experience tends to confirm that many people do – and that’s why Barry Shwartz’s book is so important.


  • The Art Of Motion Control

    If you build a machine that makes art – then who makes the art, you or the machine? Is it even art?

    I don’t know, I just know that the work of Bruce Shapiro is incredibly beautiful and strange. His machines make art in sand, bubbles, metal or on eggs.



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