Search results for: “overwork”

  • Karoshi vs. arbejdsgl

    KaroshiThe Employee Factor blog has a great post about the Japanese word Karoshi:

    “Death by overwork” or karoshi (Kah-roe-she) is killing the Japanese Manager in his prime. How? Marathon hours at work lead to heart failure and brain bleeds.

    We’re talking a lot of overtime. Maybe 100 hours of overtime as estimated by an expert on karoshi.

    Take a moment to take that in.

    Imagine death from overwork being so common in Japan, that there is actually a word for it. From the Wikipedia entry on Karoshi:

    The first case of kar?shi was reported in 1969 with the death from a stroke of a 29-year-old male worker in the shipping department of Japan’s largest newspaper company.

    It was not until the latter part of the 1980s, during the Bubble Economy, however, when several high-ranking business executives who were still in their prime years suddenly died without any previous sign of illness, that the media began picking up on what appeared to be a new phenomenon.

    This new phenomenon was quickly labeled kar?shi and was immediately seen as a new and serious menace for people in the work force. In 1987, as public concern increased, the Japanese Ministry of Labour began to publish statistics on kar?shi.

    As you may know I’m Danish, and I take pride in the fact that there is no word for Karoshi in Danish. Instead we have a very different word: arbejdsglæde. Arbejde means work, glæde means happiness so arbejdsglæde simply means happiness at work.

    And in case you’re wondering how that little sucker of a tongue-twister is pronounced, you can hear me explain it a little more here:
    The word arbejdsglæde and how to pronounce it. (2 Mb mp3 file, 2 minutes).

    This word exists only in the Scandinavian languages (I’ve checked!) and this is not a coincidence. Nordic business culture has a decades-long tradition of focusing on the well-being of employees.

    UPDATE: Apparently it exists in Dutch as well. Thank you to Virgil for pointing that out.

    Vocabulary matters. It says something about Japanese vs. Scandinavian business cultures that we have arbejdsglæde and they have karoshi.

    And I have absolutely no doubt which culture is more likely to make people happy and to create great workplaces.

    Related posts

  • I’m a cool friend – of Tom Peters’

    Tom PetersSo not only was my blog celebrated as an antidote for Adultitis – yet another accolade has been bestowed on me: I’m now one of Tom Peter’s cool friends. Other cool friends of Tom’s include Seth Godin, Robert Scoble, Ze Frank and Dan Pink, all of whom are now in great company. Mine :o)

    There’s an excellent interview with yours truly up on tompeters.com, which manages to both cover a lot of ground (it gets faaaaairly philosophical at times – in a good way) while at the same time giving a pretty good overview of my thinking on happiness at work. This is mostly due to the excellent questions asked Erik Hansen who conducted the interview.

    The interview is introduced with these words:

    According to our new Cool Friend Alex Kjerulf, the Scandinavian languages have a word, arbejdsglæde, that means “work happiness” whereas the Japanese have the word karoshi, meaning “death by overwork” (We’re hoping you feel particularly Scandinavian today).

    So if you’re feeling Scandinavian today too, why not go read the interview.

  • Podcast interview with yours truly

    PodcastI was interviewed by Revvell Revvati of The Book Crawler on Monday and we had a great time talking about happiness at work in general, and specifically about:

    You can hear the whole interview here.

  • How to handle a laggard

    The Lazy WayWhat do you do about co-workers or employees who don’t pull their weight? Sheila Norman-Culp has taken a look at that situation and interviewed a few experts, including yours truly.

    In the American workplace these days, teams are the hot commodity. And where there’s a team, there’s always one person whom others feel is not pulling their own weight.

    So should the lazy worker be put on notice? Get more training? Be promoted? Be fired? Don’t laugh — experts say every one of those solutions could work.

    I’m quoted as saying that the only cure for lazy employees is to fire a few of them, to put the fear of God into the rest. Or something like that – it’s been a while I since I talked to Sheila, I honestly can’t remember.

    Read Sheila’s article here.

    Related posts:

  • My strategy for dealing with email back-log

    AtSo – as I blogged about yesterday, emails have been piling up in my inbox to the tune of 200 unanswered emails, some of them – I kid you not – from way back in Februrary.

    I really wanted to get down to an empty inbox, but lately when I sat down at my computer to get it done… I didn’t. I looked at that mountain of mail, many of which I really should’ve responded to long ago and felt really bad about, and kinda gave up in advance.

    And this is where I could choose between two approaches. There’s the “Just get it done” approach. This means ignoring how much it sucks and just doing it anyway. Knuckling under, putting my nose to the grindstone and my shoulder to the wheel and some other body part to some other part of machinery and answer those darn emails.

    Or I could ask myself the following question: How can I make it fun? How can I answer those emails in a way that feels effortless and makes me happy?

    Being the Chief Happiness Officer, I couldn’t really go for the former option so I was forced to try to make it fun. I asked for advice on the blog yesterday and got some really good input.

    After thinking about it I designed a strategy – and got all of my emails answered in less than a day. That also includes the 50 or so emails that came in during the day.

    So without further ado, here’s the strategy that worked for me:
    1: Accept myself
    First of all, I stopped wasting time berating myself for getting into this situation. If there’s one thing experience has taught me it’s that I’m the kinda person who lets a mess build and then cleans it all up at once.

    I know that other people ar way more organized and get stuff done as they go (the bastards!) – but I’m just not one of them and I’m not going to waste time beating myself up over it.

    I’m a lazy person – and this is not a problem, it’s a huge advantage.

    2: Track and publish the number of unanswered emails
    I published the number of unanswered emails and kept updating it during the day. This meant that I could see progress all the time. Your inbox looks pretty much the same with 100 emails in it as with 200. Keeping track of the number meant I knew I was getting results.

    Also publishing the number kept me going a few times when I felt like quitting because I reminded myself how cool it would be to end the day with 0 unanswered emails – AND brag about it here :o)

    3: Move tasks to my todo-list
    But possibly the single most important thing I did was use my todo-list. If answering an email required me to perform a more serious task, I’d put the task on my todo-list and answer the email saying when I would get back with the actual information.

    This allowed me to stay in the flow of answering emails, without getting sidetracked by writing documents etc.

    4: Get out of the house

    Laundromat Café

    And of course I went to my favorite café. But I always do that when I need to get work done.

    5: Use snippets
    I also used a tip from Michiel Trimpe who suggested using email snippets that can easily be inserted into an email. Specifically, I used the following text a lot:

    I apologize for taking so long to reply to your mail – I’ve been drowning in email lately :o)

    6: Don’t be afraid to say no (Updated)
    I almost forgot this one: Making sure to say no, when no is the answer. I get a lot of invitations, links, ideas, proposals, etc. Most of them are very good, but some are just not suitable for me.

    I’ve been training myself to “just say no”. In a polite way, of course :o)

    One tactic I considered, but didn’t use
    I did think about declaring email bankruptcy as George suggested but I decided that would be cheating :o)

    The upshot

    The result of all of this was that I spent a nice, fun, productive day doing a task that I’d been dreading. A lot. For a long time.

    The key, for me at least, is that I didn’t ask myself how I could get the job done the fastest or the most efficiently – my focus was on making it fun and pleasant. If I can do that, I know I can get the job done and I think that aspect is missing from most of the productivity systems and advice out there, which is focused entirely too much on the mechanics of productivity.

    Make a task fun four yourself and you will be productive.

    Your take

    What about you? How do you take tasks you’ve been putting of for way too long and make them fun? I’m not talking about how you get them done – but how you do it so that you enjoy yourself? Got any great ideas? Please write a comment!

    Related:

  • Get more sleep- be happier at work

    Sleep and happiness at work

    I think we’ve all experienced how getting too little sleep makes us tired and crabby. So it can hardly be a good thing that:

    • 8 out of 10 Americans report at least one negative professional side-effect of getting a poor night’s sleep
    • Only 27 percent of Americans get the recommended eight hours of sleep each work night
    • 17 percent of Americans only get 5 hours of sleep Monday through Friday (Studies show that getting only 5 hours of sleep per night for a week induces an impairment level equal to a blood alcohol level of 0.1 percent.)
    • Of the overwhelming majority of workers suffering from sleep deprivation, 44 percent say they experience bad moods and unfriendliness

    It’s a classic dilemma: We want to get more work done, so we work longer hours and sleep less. This in turn makes us less efficient at work, so we work even longer hours and sleep even less and, boom, you have a negative spiral going.

    Also, spending your work day being tired and irritable is not exactly the recipe for happiness at work :o) What good is it to make your day an hour or two longer by sleeping less, if losing that sleep means you can’t really enjoy your day?

    The Better Sleep Council has some very specific tips on how you can increase productivity by getting the sleep you need, including:

    1. Pay your sleep debt. It’s important to schedule 8 hours of sleep each night (7.5 to 8.5 is optimal) and maintain a regular sleep and wake schedule, even on the weekend.
    2. Bedroom business. Use your bedroom for sleep and sex only.
    3. Kick the caffeine habit. Avoid tea, coffee and soft drinks close to bedtime.

    Or maybe the solution is different for you. According to a new movement called the B-Society, some people are just not made to function optimally early in the morning. Even if they do get 8 hours of sleep, they only really kick into gear around 10 in the morning, and businesses should cater to these people also.

    The first Danish company has just been b-certified, meaning they acknowledge that this is how some people work, and structure their jobs accordingly.

    To me this is just common sense. Few business really need every employee to show op around the same time and could they just as easily leave this up to the individual employee, so they can decide what works best for them.

    That will certainly make them happier at work!

    Related:

  • Ask the CHO: Happy companies and happy cultures

    Ask the Chief Happiness OfficerI got this question from a reader who would like to be anonymous:

    As you travel around on your speaking engagements, and you work with and meet a variety of people, are you able to get a sense of what companies are really committed to the concepts you espouse? If yes, have you thought about, or do you have a listing or directory of these companies? If no, is there interest in drumming up such a directory, sort of a Who’s Who of Happiness?????

    I for one am interested; and, I have passed your information along to all my colleagues — hence the reason I would like to remain anonymous. Yes, I am looking to leave my very unhappy situation. In fact, I recently used your interview questions on more than one occasion to suss out whether or not a prospective company was the right fit for me.

    I would also like to know if geographics and culture play a part in whether or not a company or corporation — and its leadership — are more apt to implement, maintain and sustain a Happiness Workplace. For example, in the US we are seeing less and less of a work/life balance. A culture that puts work before family and personal life seems like it might not value happiness, so I am curious to learn if there are factors popping up that indicate culture and work ethics play a part.

    Thank you, CHO, for your time and great work!

    First of all, thanks for the kind words :o)

    I work with a LOT of companies, and I do get a very good sense of which ones are truly committed to happiness at work and which ones just say they are.

    Because almost every company these days will tell you that they want motivated, happy, empowered employees, but not all companies live up to it in practice.

    Working with managers and people, I quickly get an idea of where a company really stands – and that could definitely be put into a listing of sorts. Or maybe something like a certification? As in “this company is certifiably happy” :o) Not a bad idea!

    As for your second question: Yes, geography and national culture certainly makes a difference. For instance, because taxes in Denmark are the highest in the world, fewer people bother with overwork and consequently Danish workers achieve the best work/life balance in the world.

    Also, according to the work of Geert Hofstede, there are differences between corporate cultures in various nations, which he categorizes using five parameters:

    • Low vs. High Power Distance
    • Individualism vs. collectivism
    • Masculinity vs. femininity
    • Uncertainty avoidance
    • Long vs. short term orientation

    Read more about these here.

    In my opinion, happiness at work is more likely to be found in an organizational culture that has:

    • Low power distance – so you can have good easy-going relations between managers and employees
    • A reasonable balance between individualism and collectivism- so it’s not all about me, but not all about us either
    • A more feminine work culture – so people care about each other
    • A low uncertainty avoidance – so people are willing to take risks and make mistakes
    • A long term orientation – so it’s not all about this quarter’s results

    I have no proof for this and have seen no studies on it, so this is purely my gut feeling. However, this is pretty much what characterizes Scandinavian business culture, and Scandinavian workers are the happiest in the world, so there may be something there…

    One thing that also varies between nations is people’s expectations for happiness at work. In Scandinavia we have a long tradition of focusing in employees’ welfare, so most people expect to get a job they will at least like, of not love.

    In other countries, most people are still new to the idea that it’s even possible like your job – they expect work to be hard and unpleasant. Fortunately this is changing all over the world, and more and more people are choosing happiness at work.

    Related:

  • Happy at work at Nixon McInnes

    GreenAfter I wrote on my blog that I’m a huge fan of Ricardo Semler, I got an email from another avowed fan, namely Tom Nixon who is a director at Nixon McInnes a web design agency in Brighton, England.

    He’s been telling me a little about how they run things, and here are som highlights:

    Everyone sets their own working hours
    This works really well for us. We had an almost tearful moment at our ‘review of the year’ meeting before xmas when a relatively new member of staff said that her highlight of the year was being able to see her kids in their school nativity play, which had been possible for the first time this year because of our flexible working arrangements.

    Open book accounting
    Everyone knows what everyone else earns, and I also like to show staff our bank statements now and again so they get a feel for what comes in and goes out. Sometimes we have awkward conversations about pay because salaries are public, but it’s so much better getting it all out in the open – people usually find out eventually anyway.

    Voting on key issues
    We had a chance to move into some really nice offices about a year ago, but the team voted against it in the end because it was just too expensive. We were all a bit bummed by not getting to work in the new place but because everyone had a say in it there was no
    complaining.

    Their company culture also includes things like “People wear the clothes that they feel are appropriate” and “We believe that businesses need not be only about money.”

    YES! Way to go! It’s all very Semler-ish and perfectly in tune with my previous posts on why secret salaries are a bad idea and the cult of overwork.

    I like the openness and participation that this encourages and the fact that these are not just internal policies, but are mentioned right on the website. Kudos!

    PS. They’re hiring!

  • Some more quotes from my book

    Happy Hour is 9 to 5Here are some more quotable quotes from my new book Happy Hour is 9 to 5.

    The uncontested, number-one reason why people are unhappy at work is bad management. Nothing has more power to turn a good work situation bad than a bad boss.

    Some managers steadfastly refuse to acknowledge that they’re bad leaders, or even revel in the fact that they make people unhappy at work. These managers are usually beyond helping and may never learn and improve. Get away from them as fast as you can.

    Let’s once and for all drop the cult of overwork and realize that it’s not the hours that count—it’s the results. More hours DO NOT equate to better results.

    If you feel constantly behind and neglected, are being treated unfairly, ignored or bullied, or are going through large changes and fearing for the future, you can become stressed from working 40 hours a week. Or even 20. If this is the case, working less will not help at all. What’s more, you can’t fight stress—fighting stress just creates more stress.

    Just 50 years ago people had many sources of identity. Religion, class, nationality, political affiliation, family roots, and geographical and cultural origins all went into defining who we are. Today most of these, if not all, have been subsumed by work. When you meet someone at a party, what’s the first question you typically ask them? Exactly: “So, what do you do????

    What is the point of spending most of your life at a job that doesn’t make you happy? What would you feel like, lying on your deathbed, having achieved all the traditional signs of success—a huge house, flatscreen TVs in every room, lots of cars, a huge salary, a lofty title and a corner office—if your career never made you happy?

    We don’t have to sacrifice happiness for the sake of success—a depressingly common assumption these days. In fact, the opposite is true: The happier you are, the more successful you will be.

    So, according to our cultural roots, work is a curse, a punishment for original sin, and only for slaves. In short, life is hell—or “nasty, brutish and short,??? as Hobbes put it—work is hell, and we must endure it because we’re all sinners. It’s time to put that particular view of work behind us!

    You can read the whole book free on line or buy it on paper ($29) or as a pdf ($19).

    Previous quotes from my book.

  • A question for ya: How can you go out with a (positive) bang

    QuestionMike Hoffman is in an interesting situation:

    I’m currently in one of the worst jobs of my life. The majority of my co-workers reply with a negative response when asked if they honestly enjoy coming into work. Management seems miserable (overworked, stressed, and never caught smiling). You already know what kind of environment this creates.

    I already have a contract for another job within the next 90 days. I think my co-workers are good people and I feel that I have an obligation to leave a legacy, whether this means dropping off a case of your books on the way out or writing an honest letter to management about the work environment as a whole, to make their jobs (or their mindset to find another one) that much better. I want to be direct but not insulting.

    Do you have any suggestions on the best ways to leave a job while leaving a positive impact in its wake?

    What a great idea! When you know you’re leaving, you’re free to say and do some things you might not normally be able to. The question is, what can you do that is positive and inspiring, as opposed to bitterly slamming the door on your way out.

    What could you do in this situation? I would very much like to hear your ideas!


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