• Monday Tip: Appreciate your co-workers

    The Chief Happiness Officer's monday tipsThis week’s Monday Tip is about appreciating the people around you at work. Who do you like? Why do you like them?

    Make a list of your closest co-workers. Not necessarily the ones you like the best, but the ones you have the most dealings with. Then, for each person on your list, write down at least five things you appreciate about that person. Things they’re good at, ways they make your life easier, their personal or professional skills and qualities… as long as it’s something positive.

    That’s it. You don’t need to show your list to anyone, just take a moment to make it.

    Now, when you make that list, there may be a person on it that really annoys you. Every workplace I’ve ever been in, there’s always been at lest one person who really honked me off. The trick here is to also find five things you appreciate about that person too. As the saying goes, there’s some good in everyone and if you can’t see it, it’s because you don’t want to see it.

    And then I usually get the counter-argument: What about Hitler? (Or Stalin, Saddam Hussein or Osama bin Laden). Is there something good in them too? And I say let’s skip that entire discussion – if you work with one of those guys, you may leave them out of the exercise :o)

    By the way: Do you have any ideas for future Monday Tips? How do you make yourself and others happier in fun, simple, easy ways? Write a comment if you have a suggestion.

    The Chief Happiness Officer’s Monday tips are simple, easy, fun things you can do to make yourself and others happy at work and get the work-week off to a great start. Something everyone can do in five minutes, tops. When you try it, write a comment here to tell me how it went.

    Previous monday tips.


  • A question for ya: How can you go out with a (positive) bang

    QuestionMike Hoffman is in an interesting situation:

    I’m currently in one of the worst jobs of my life. The majority of my co-workers reply with a negative response when asked if they honestly enjoy coming into work. Management seems miserable (overworked, stressed, and never caught smiling). You already know what kind of environment this creates.

    I already have a contract for another job within the next 90 days. I think my co-workers are good people and I feel that I have an obligation to leave a legacy, whether this means dropping off a case of your books on the way out or writing an honest letter to management about the work environment as a whole, to make their jobs (or their mindset to find another one) that much better. I want to be direct but not insulting.

    Do you have any suggestions on the best ways to leave a job while leaving a positive impact in its wake?

    What a great idea! When you know you’re leaving, you’re free to say and do some things you might not normally be able to. The question is, what can you do that is positive and inspiring, as opposed to bitterly slamming the door on your way out.

    What could you do in this situation? I would very much like to hear your ideas!


  • Podcast about emotions at work

    podcastAnna Farmery of the excellent Engaging Brand blog and I had a great conversation about emotions at work.

    Some of the key points that came up were:

    • Ignoring emotions at work means big trouble.
    • We can try and tell ourselves that we are 100% rational at work. We’re kidding no one.
    • How should leaders handle emotions?
    • The main point is openness. Be open to what you and others are feeling.
    • Ask, and be able to handle the answers.

    And of course the hilarious story of how Anna celebrates at work and when she scores hockey goals.

    Listen to or download the podcast.


  • Happy Links

    Happy LinksLearning Voyager thinks intelligent disobedience is important at work. “The ultimate application is in the field of organization development, where leaders are attempting to build a highly adaptive and successful organization. Unless the organization has a way to overcome its own blindness and detect a real and present danger, it may get run over.”

    Slow Leadership has The Plain Truth About Work/Life Balance. “Achieving an acceptable degree of work/life balance is never going to be easy, but it won’t even be possible unless you first understand clearly what that balance is and how it works.” This blog has some of the most consistently great writing on leadership and work I’ve ever seen.

    The Engaging Brand got great customer service – at the dentist! “I had a mother who gave me this HUGE fear of dentists…40 years into my life and the sweat rolls as I enter THAT room, and see THAT chair. But fear not, I have found a dentist who could coach you on turning an unhappy customer into an engaged one.”


  • Some quotes from my book

    Happy Hour is 9 to 5I thought I’d pull out and publish some quotes from my brand new book about happiness at work:

    “Seriously: Do you want to spend your working life simply being satisfied? When you look back on 50 years spent in business, do you want to be able to say, “Well, I was satisfied???? No! Make happiness your goal. As in, “Let’s make this a workplace where people are happy to work.??? As in, “I’ve been working for 50 years now, and it absolutely rocks! To me work is challenging, stimulating and just plain fun.??? ”

    “Imagine for a moment how it would feel to lie in bed on a Monday morning going “YES! I get to go to work this week!???”

    “Studies consistently show that happy companies are way more productive, creative and service-oriented than unhappy ones. Therefore, the happy companies will beat the pants off the unhappy ones in the market place. The future of business is happy! It’s inevitable.”

    “See, happiness at work is an emotion. It comes from inside of you, and like all other emotions it is difficult to define, but inescapable once it’s present. Or not present. Can you define love? Poets have tried for thousands of years and aren’t getting much closer. But when you’re feeling love, you’re acutely aware of it, even though you have no formal definition.”

    “You can’t be happy at work every day. No matter how much you love your job, there are still going to be bad days. And that’s cool—it’s always OK to have a bad day at work.”

    “Happiness at work is not about eliminating all the bad stuff from your job. It’s about being happy at work even though some of these bad things are present. It’s about building your skills and your energy to fix the problems, and to create more and more positive experiences at work.”

    “The path to happiness at work starts with a simple decision: You must want to be happy. If you don’t commit to being happy at work, you won’t be. You won’t make the choices that make you happy. You won’t take the actions needed to get there. You won’t change the things that need to change.”

    All of these are plucked from just the introduction and the first chapter. Hey – that book is pretty quotable :o) You can buy it or read the whole book free online.


  • The BBC on happiness at work

    bbcIt’s official, happiness at work matters!

    Forget salary, location, prospects – happiness is the new weapon in the drive to recruit the best and brightest new workers.

    Would the BBC lie to us? I think not!

    The article actually deals both with having a happy brand and happy employees, and cites Google and Orange as examples of companies who practice this.

    All eschew the sleek corporate image once associated with success, favouring instead cute hand-drawn logos and chatty spiels about the company ethos.

    Not only does this seem to appeal to customers, it proves quite a hook for prospective employees. To be in employment is, for most of us, a given. And Britons work the longest hours in Europe. So why not try to make it sound as enjoyable and fulfilling as possible?

    I like it, but not everyone agrees. Check out this comment on the article:

    What a crock…. I, like almost everyone I have ever met come to work to earn a living to pay for the things they like/need. If they did not need to work they would be sat at home watching the footy…….

    Maybe he’s right, and we should all just accept that work is by definition unpleasant and that’s why we get paid to do it :o)


  • Happy Links

    Roger von Oech tells you how to discover your creative style. “Much of our educational system is an elaborate game of “guess what the teacher is thinking,” and we come to believe that the best ideas are in someone else’s head rather than our own. Heraclitus reminds us that there are good ideas within ourselves if we are willing to dig deeply enough.” He gets extra points for bringing Heraclitus into this!

    Gifter.org wants to collect million wishes and a million bucks. Go give them a hand!

    LinksTrusted advisor says drop your new year’s resolutions and make a new year’s gratitude list. “Resolutions often have a component of dissatisfaction with self. For many, it isn’t just dissatisfaction—it’s self-hatred.” This is also what my friend Stephen Shapiro writes about in his excellent book Goal-Free Living and on his equally excellent blog. (thx Lisa Guinn).

    How to overcome the Loss of Motivation that Follows a Surge of Productivity. “How many times have you started a new activity (such as a personal project or exercise routine) with a burst of enthusiasm, only to see that initial momentum evaporate?”

    Gretchen Rubin has worked on her happiness project for a year now. “Am I happier? Absolutely.” Some great lessons on happiness there.

    Boxes and Arrows magazine interviews Barry Schwartz, author of The Paradox of Choice. “And when you cross a line (and you are probably going to ask me “where’s the line???? and I’m going to say, ???I don’t know; nobody knows???), choice goes from being beneficial to being paralyzing. So one effect of too many choices is that people can’t choose at all.”

    A 45 minute video of Richard Dawkins explaining why it pays to be nice. Prisoner’s dilemma, selfish genes and tragedy of the commons are all explained very well. And, oh, that cultured British accent :o)

    A nice story about generosity at Southwest Airlines. “The good news (yes, there is some!) about being as forgetful as I can be is that I’ve had the chance to see, and to experience, generosity from complete strangers.”


  • How do you make your co-workers happy?

    Happy Hour is 9 to 5Next Tuesday I’ll be interviewed on startupspark.com and as a warm-up they’re running a little contest. The winner gets a copy of Happy Hour is 9 to 5, my brand new book about happiness at work.

    All you have to do, is go to their post about the contest, and write a comment explaining what you do to make your co-workers a little happier at work. Remember: Winner gets a book!

    I look forward to reading your answer :o)


  • If you ever find yourself saying…

    Inspiring words

    There are some negative phrases we’ve heard so often at work, that we may suddenly find ourselves saying them. They represent a frame of mind that is cynical, despondent, helpless and victimized.

    Research shows that what we say reinforces what we think. Say something often enough, and it becomes how you see the world. That’s why we have to watch out for these pessimistic phrases. If you ever find yourself saying them, stop and ask yourself if it actually represents the truth or if maybe it’s more of an automatic verbal uttering.

    Some pessimistic phrases to avoid

    Here’s a partial list of phrases to watch for. Do you know any that belong on the list?

    “It’s not my dream job, but it’s only for a year…”
    ONLY A YEAR? Don’t you realize that a year is 12 months? 200 working days? 1600 hours?

    Say this instead: “It’s not the ideal job, so I didn’t take it.”

    “He’s a jerk, but he gets results!”
    Yeah, HE gets results – everybody else gets demotivated, bullied, harassed and stressed. Go read The No Asshole Rule by Bob Sutton. And his excellent blog.

    Say this instead: “He’s a jerk, so we fired him!”

    “Anything that can go wrong will go wrong.”
    Murphy’s law. The safe haven for pessimists everywhere. Too bad it ain’t true.

    Say this instead: “Things may go wrong – then we fix them!”

    “My boss doesn’t motivate me.”
    Listen: No boss ever motivated a single employee in the history of employment. Motivation is an emotion – your motivation exists inside you, and you’re in charge of it.

    Say this instead: “I motivate me.”

    “I hate my job – but so does everyone else.”
    Hating your job may be a common enough thing today – but so is adult onset diabetes. That doesn’t mean you don’t do something about it!

    Say this instead: “I hated my job. So I got a new one.” or “I hated my job, so I fixed it.”

    “There’s no such thing as a free lunch”
    Except that there is. Plenty. The world is a generous, forgiving and nurturing place, and sometimes you get exactly what you need exactly when you need it.If you’re open to it, that is.

    Say this instead: “Can I buy you lunch?”

    “What’s wrong with people today?!”
    If every single person you interact with seems incredibly annoying… the problem may be you.

    Say this instead: “Hmmm… I seem to be easily annoyed today.”

    “I’m stuck in a dead-end job.”
    Riiight. You’re stuck. There’s no way out. Because three men in ski-masks show up every morning and force you to go to work at gunpoint.

    Say this instead: “I am where I’ve chosen to be! And if I want, I can choose to be somewhere else.”

    “Let’s not get carried away!”
    WHAT?! There is nothing better than being carried away by a great idea, nice people, a fun meeting or a good conversation.

    Say this instead: “This is wonderful!”

    “It’s too good to be true!”
    Funny how you never hear people saying “This is too bad to be true.”

    Say this instead: “This is great. I love it!”

    “What’s the catch?”
    Sometimes there just ain’t no catch.

    Say this instead: “Thank you!”

    “You can’t trust people.”
    Nonsense. Most people are nice, honest and loyal. Are you gonna treat them badly because of the tiny percentage of cheaters?

    Say this instead: “People are great!”

    The worst thing about these sayings, is that if you keep repeating them, you make it so. If that is how you see the world, then your choices, your speech and your actions will reinforce this view. That’s why it’s worth replacing them with something more true.

    What about you – got any more pessimistic workplace sayings we can flush out and replace?

    If you enjoyed this post, I’m pretty sure you’ll also like these:


  • Quote

    TruckA strong competent leader is a wonderful asset. So is a strong competent bonded team. These don’t have to be mutually exclusive although many strong leaders do interfere with team dynamics. The team has a higher “truck number”. (as in “How many of us can get hit by a truck before we’re doomed”? – a useful risk metric for project work).

    The bonded team provides an advantage in resilience vs. the strong leader model. The value of this advantage varies considerably with context.
    – Mark Delaney (source)

    First of all: That’s a great quote and a nice balanced view of centralized leadership vs. decentralized leadership. Secondly: Truck number is a hilarious (albeit grim) metric.



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