Google knows the answer to life the universe and everything.
This joke is for geeks and Douglas Adams fans only :o)
Google knows the answer to life the universe and everything.
This joke is for geeks and Douglas Adams fans only :o)
Wrong. Wrong, wrong, wrong.
Yes, workplace stress is a serious problem. Yes, the cost to people, businesses and society is enormous. Yes we must do something about it.
But some myths exist around stress that mean, that most of what we do about it isn’t working. Often, it even makes things worse.
Here are the top 5 myths about workplace stress.
Some people seem to think that if you’re not too busy, you’re not really crucial to the organization. These people revel in having full schedules, long working hours and too much work.
But stress does not mean you matter. It either means that somethings wrong at work or that you’re not doing a good enough job of matching your tasks to your time. Worse, it also means that you get less work done, because stressed people are less efficient, worse communicators and worse at making good decisions.
To accept stress as a normal condition of work is bad for people and bad for business!
But then why do some people work 80 hours a week and feel great, while some people work 30 and get serious stress?
Here’s why: Stress has nothing to do with the number of hours you work, and everything to do with how you feel during those hours.
If you work 100 hours a week feeling great, doing something meaningful to you, having fun, feeling supported by you boss and co-workers and taking pride in what you do, you won’t be stressed. If you work 30 hours a week feeling inadequate, bullied or unappreciated you will be stressed.
Most workplaces react to stress by reducing employees’ workloads, responsibilities or working hours and in serious cases by giving people long sick leaves. According to Danish medical researcher Bo Netterstrøm who has studied workplace stress for 30 years, this is a mistake.
People hit by stress need to increase their capacity and confidence at work, and while time off from work can be necessary to treat the immediate symtoms of stress, a long absence from the workplace does exactly the opposite. When people return to the workplace, they’re even more vulnerable than before. Worse, some never return to work at all.
Also, reducing work or leaving work remporarily doesn’t fix any underlying problems. When employees return to work or to “normal” work conditions, nothing has changed and the stress returns quickly.
“Yes, I’m a little stressed at work right now because we’re falling behind. If I work really hard for a while I’ll catch up and it will go away.”
No it won’t. For three reasons:
A temporary push to reduce a pile of work or meet a deadline is fine. But all too often that temporary push becomes the new standard.
So the solution to stress is not to work harder to catch up because in most workplaces this is impossible. The solution is to feel good about the work you finish and not to get stressed about the work you don’t finish. It’s not that you should stop caring, it’s just that you should remember that being stressed makes you less productive, which means you get less work done and become more stressed. That’s a vicious circle right there and we need to break it.
I’ve seen a lot of the literature and training about workplace stress, and the typical content is:
This is often presented by a stress consultant. Here in Denmark that consultant may even come from the rather unfortunately named Center for Stress (shouldn’t that be against stress?)
A recent study showed that people who return from anti-stress training felt more stressed than people who didn’t attend. No wonder, because focusing on stress is not the way to remove it – it’s a great way to create more stress. Instead, you must focus on what gives you peace and energy. Here’s a great way to do that every day at work.
Repeat after me: Work does not give you stress. Feeling bad about work gives you stress.
This means thant changing your workhours, your responsibilities, your priorities or your work environment is meaningless, unless it also changes the way you feel at work.
Those stress management courses will not do the trick either, unless they can achieve just that.
If you’re stressed, you must take charge and make whatever changes are necessary to go from feeling anxious, inadequate or drained at work to feeling appreciated, proud and energetic.
Which will not only remove workplace stress, but will also make you more efficient, creative, successful and happy at work.
This post is part of a series that follows A.M. Starkin, a young manager taking his first major steps into leadership. Starkin writes here to share his experiences and to get input from others, so please share with him your thoughts and ideas.
There have been some nice successes since last: Our youngest team member has been the most reluctant to buy in to the new deal, and has been looking for work everywhere in our area. Yesterday I heard that because of the way the ambience in the office is developing she has decided to stop looking and start staying. Nice!!
My deputy is taking a lot of initiative. The huge file handling backlog she has been blaming on the system, the management, the company, etc. This week she activated her “out of office”-assistant and decided to get rid of the backlog herself, thus giving the operations team the time they need to reorganize and enable themselves to stop accumulating backlog. I first thought that I would have done it differently, but 2 seconds later I thought: Well, thats excellent! It sends powerful signals about her making a choice about getting busy winning or getting busy quitting.
She has also delegated the task that pertains to her core competence to a colleague, so that she has time to learn her new, self-chosen responsibilities. Learning for everyone, progress….happiness!
(more…)
Your mission this monday has three steps. Step 1: make a list of three happy people at work. Three people (or two or four or five) who are:
It can be a co-worker, your boss, someone from another department, the receptionist… or even a customer or the FedEx guy.
Step 2: Think about what it means to have these happy people around. What does it do for you and others? What do you enjoy about it? How do they improve the workplace and your working day?
Step 3: Find a way to thank them. Be specific based on what you found in step 2 and let them know exactly what their positive attitude does for you and others.
You see, naturally happy people are a huge boon to any organization, but often they don’t know how much it means to others that they are so happy. So make sure to let them know! Also, it’s just too easy to always bitch about the negative people who’re always in a bad mood and infect others with that. Instead, make a point of remembering how many nice people are also around you!
The Chief Happiness Officer’s monday tips are simple, easy, fun things you can do to make yourself and others happy at work and get the work-week off to a great start. Something everyone can do in five minutes, tops. When you try it, write a comment here to tell me how it went.
Dan Gilbert talks about happiness at the TED conference – A great talk about the nature of happiness and why we’re totally wrong about what makes us happy or unhappy. Also very funny! (via Andrew Ferrier)
Give 100% at work – I always do :o) (via Gelle)
The 37signals guys on happiness – Happiness has a cascading effect. Happy programmers do the right thing. They write simple, readable code. They take clean, expressive, readable, elegant approaches. They have fun. (thanks Antoine Musso)
Check out Superviva – A community for people who want to improve life. Here’s Superviva on work.
VideoKarma – Happy videos from around the net.
I’m going to risk provoking business leaders everywhere and state that any leader worth her salt knows how happy her people are at work. This is a leader’s most basic responsibility. You shouldn’t need to see a pie chart – you should know already.
The question of “How happy are people in our organization??? is typically handed over to HR who can then distribute a job satisfaction survey that results in a lot of statistics which can then be sliced and diced in any number of way to produce any number of results. You know – “lies, damned lies and statistics???.
I’m not saying these surveys are worthless. Wait a minute: I am saying they’re worthless. They’re a waste of time and money because they very rarely give a company the information or the drive necessary to make positive changes.
As I said, you as a leader/manager shouldn’t need a survey to know how your people are doing so I challenge you to a simple exercise. It goes like this:
(This is a rerun of a previous article, while I’m in London on holidays)
Here’s a great article by Peter Grazier who has worked with employee involvment for 25 years:
When I began working with employee involvement concepts in 1980, I was unbelievably ignorant of the human dimension of organization performance. As a degreed engineer, most of my training had been in the “hard” sciences and left little time for other subjects. I did attend some of the required courses in the humanities such as History of Art, but never in six years of higher education did I receive training in what I call Human Dynamics.
My education finally came with my entrance into the world of employee involvement. And, to say the least, my beliefs about how organizations operate (or should operate) have changed significantly.
He goes on to his three key learning points:
- Everyone has something to contribute…and will if the environment is right.
- The human element of performance is more important than the technical element.
- Most decisions can be significantly improved through collaboration.
I like it, and I agree completely! Not only will this get people involved – it will also make them happy at work.
I recently asked which three tips you would give your boss.
Here’s a sneaky follow-up: What three tips would your boss and co-workers give you, to make yourself happier at work, if they could freely speak their minds?
Drop a comment, I’d really like to know.
Your mission for this monday is to have a conversation with another person in your workplace about this topic: What do we like about working here?
Possible subtopics could be:
Do it over lunch, coffee, cigarettes, in a break, or…
The Chief Happiness Officer’s monday tips are simple, easy, fun things you can do to make yourself and others happy at work and get the work-week off to a great start. Something everyone can do in five minutes, tops. When you try it, write a comment here to tell me how it went.
Kevin Briody doesn’t want people to think that his products are good:
I don’t want their reaction to be a measured, rational, dispassionate analysis of why the product is better than the alternatives, how the cost is more reasonable, feature set more complete, …
I want “f**king cool! Period.
I want that pure sense of wonder, that kid-at-airshow-seeing-an-F16–on-afterburners-rip-by so-close-it-makes-your-soul-shake reaction, that caress-the-new-Blackberry until-your-friends-start-to-question-your-sanity experience. I want an irrational level of sheer, unfiltered, borderline delusional joy.
That’s what I want for my book. That’s it, exactly!!!!!!!!
Via Kathy Sierra who once again outdoes herself with the graphic she made for her post on this topic.
Do you think creating something that arouses this level of passion in your customers/users might make you happy at work? I think it might :o)
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