• German IT outfit bans whining

    This may not be the best way to go about it:

    German IT outfit Nutzwerk Ltd has come up with the perfect solution to whining in the workplace – it’s made cheerfulness a contractual obligation. What’s more, Manager Thomas Kuwatsch has declared that those who don’t measure up to the prescribed level of jollity in the morning should stay at home until they cheer up.

    Full story in The Register. Funny. I think there’s actually something to this: Give people the right to stay home, if they don’t feel happy, though outlawing grumpiness is probably a bad idea. It’ll only drive it underground where it’s harder to deal with. It may even amplify the complaining.


  • Best speech ever

    Yesterday I gave one of the best speeches I’ve ever given on happiness at work to Junior Chambers Copenhagen. What made it good? This I think:
    1: I opened up the speech by showing them my prepared notes (on little cue-cards)
    2: I then made a display of tearing them up and throwing them away
    3: And then I had the audience call out suggestions for topics they’d like to hear about

    It also doesn’t hurt if you have an attentive, interested and active crowd listening.


  • Quote

    Each individual should work for himself. People will not sacrifice themselves for the company. They come to work at the company to enjoy themselves.
    – Soichiro Honda, founder of (surprise) Honda

    Via Metacool via Mike Wagner.


  • Book review: Difficult conversations

    90% of all problems and conflicts in organizations stem from what has NOT been said. NOT been talked through. From issues that should have been raised, but weren’t.

    This makes the skills that allow us to adress difficult issues in constructive ways crucial job skills. And Difficult Conversations by Douglas Stone Bruce Patton and Sheila Sheen is the best book I’ve seen on this subject. It is, quite simply, excellent!

    The book’s main idea is this: In every conversation there are three simultaneous conversations going on:
    * The “What Happened?” conversation about the factual matters at hand
    * The feelings conversation concerning how we feel about this
    * The identity conversation where we assert and redefine our identity

    Ignoring any of these means that you’re not adressing what’s really going on in the conversation, because all of these WILL be going on. And if you’re one of those people who believe that feelings have no place in business and that professional conversations should stick purely to factual matters, let this book be your wake-up call. Humans have feelings and there is no way for us to leave them at home when we go to work. One chapter is called “Have your feelings – or they will have you”.

    Reading this book is a joy. It is well planned, well written and contains many good anecdotes that underscore the book’s messages. The questions it examines are critical in any organizations:
    * How to raise difficult matters
    * When to raise them and when not to
    * How to deal with past conversations that went wrong
    * How to better express your point of view
    * How to better understand others

    The advice given is specific and simple to follow and has already helped me on more than one occasion. Read it!


  • Tag this!

    There’s a lot of information on the web, so the challenge is always to find the stuff you need. The answer to this has mostly been hierarchies – to create great big taxonomies that hierarchically sort information.

    For instance: The web magazine Diversity Inc. is categorized under Business > Human Resources > Training and Safety > Diversity in the Google directory of web sites. Clear, concise and easy to navigate. And cumbersome – knowing what categories exist and placing the information into the right category takes a lot of mental exertion.

    So a new way was invented: Tagging! Tagging basically means making up your own words, and sticking them on your web page, image, video, document, whatever. Del.icio.us users tag websites rather than categorizing them. Flickr is the most famous example – here’s a picture of the beautiful sunrise seen from our appartment this morning, tagged with cameraphone, sunrise and copenhagen. Tagging is messy but fast and users seem to prefer tagging. Quite simply: Users will tag information but don’t categorize it.

    And here’s one opinion about why: A cognitive analysis of tagging (or how the lower cognitive cost of tagging makes it popular).

    The rapid growth of tagging in the last year is testament to how easy and enjoyable people find the tagging process. The question is how to explain it at the cognitive level. In search for a cognitive explanation of tagging, I went back to my dusty cognitive psychology textbooks. This is what I learnt.

    There’s a lot of discussion on the web currently about taxonomies vs. folksonomies. Can we trust people to collectively tag information in such a way as to make it easily retrievable, or do we need experts to create official taxonomies that correctly divide and conquer data. My money is on the folksonomies :o)


  • del.icio.us – now featuring happyatwork

    I finally got my act together and started using del.icio.us, a website that lets users share links. From their website:

    What makes del.icio.us a social system is its ability to let you see the links that others have collected, as well as showing you who else has bookmarked a specific site. You can also view the links collected by others, and subscribe to the links of people whose lists you find interesting.

    Clever! I’ve started tagging relevant links with happyatwork – and you can too. Let’s create a store of happy-at-work-related links together.

    * See my del.icio.us links here.
    * See happyatwork links here.

    There aren’t that many yet – but I’m guessing there will be :o)


  • Book review: Beyond Fear

    Did you know, that you run a greater risk of being killed by pigs than by sharks? And now that you know, do you fear pigs more than sharks?

    In Beyond Fear, Thinking sensibly about security in an uncertain world, Bruce Schneier explains security, and manages to do so in a way that is clear, understandable, sensible, surprising and interesting. Here’s a quote from the book:

    Fear is the barrier between ignorance and understanding. It’s paralyzing. It makes us do dumb things. Moving beyond fear means freeing up out intelligence, our practical common sense, and our imagination. In terms of understanding and implementing sensible security, moving beyond fear means making trade-offs openly, intelligently, and honestly. Security is a state of mind, but a mind focused on problem-solving and problem-anticipating. Security is flexible. Fear is also a state of mind, but it’s brittle. It results in paranoia, paralysis, and bad security trade-offs.

    The book pokes hole after hole in traditional security thinking. Strict airline check-ins, NY subway bag checks, armed sky marshalls and ID-checks at corporate and public buildings are all exposed for what they really are: Bad security trade-offs that result in large expenses and much inconvenience and offer little real increase in security.

    The book is great and it’s also important. It shows us how to keep our collective sanity and uphold civic liberties in an increasingly complex and uncertain age. Read it!


  • Google has the mojo

    Microsoft has plenty of money, sure, but so does Google. Google may have less than Microsoft, but they have enough to do whatever they choose to do, and Wall Street has shown it will give Google more money anytime. As for muscle, Google matches or exceeds Microsoft brain-for-brain, and has the same kind of outsized corporate persona Microsoft has, though minus the bad-guy image of a monopolist bully.

    Google has the mojo.

    Read the rest of this excellent article over at Cringely. Let there be no doubt: My sympathies lie with Google, who’re actually contributing value and new ideas to the world.


  • Almost there…

    I’ve almost reviewed 100 books on this site. I realized last week-end that I was currently reading 10 different books, so I decided to concetrate on actually finishing 1 or 2. I usually read 4-5 books at a time, but 10 is just ridiculous :o)

    So expect more book reviews soon.



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