• Happiness at work and Goal-Free Living

    Alexander Kjerulf
    Me on stage at last Friday’s excellent event

    Do you feel you have the right goals in life and at work? What do your goals do to you? Are you always chasing goals other people set for you? Are you one of the people who never seem to reach their goals? Or do you reach them – but forget to enjoy it?

    Last Friday (Oct. 5) Christian Ørsted and I arranged an event here in Copenhagen which was all about goals:

    • Nicolai Moltke-Leth (one of Denmark’s most famous business speakers) spoke about finding your mission in life
    • I spoke about goals at work and how your main goal should always be to be happy at work (duh!)
    • Christian spoke about finding the energy you need for reaching your goals
    • Stephen Shapiro spoke about Goal-Free Living – how to have goals but not be a slave to them

    Goal-Free Living, Oct. 5 2007
    Raise your hand if…

    The event was a smash hit and fully sold out – no mean feat considering that we planned, promoted and executed the whole thing in less than 2 weeks. We rock :o)

    Gareth Garvey took some amazing pictures of the event. Below are some of my favorites – click here to see Gareth’s entire photo set.

    Stephen Shapiro
    Stephen Shapiro

    Alexander Kjerulf
    Me

    Nicolai Moltke-Leth
    Nicolai Moltke-Leth

    Christian Ørsted
    Christian Ørsted

    Goal-Free Living, Oct. 5 2007
    Happy participants

    Goal-Free Living, Oct. 5 2007
    Happy participants

    Goal-Free Living, Oct. 5 2007
    Happy participants

    More great events to follow. The next one is on November 1st, it’s about happiness-at-work-coaching and it’s free! Read all about it.


  • I’m a cool friend – of Tom Peters’

    Tom PetersSo not only was my blog celebrated as an antidote for Adultitis – yet another accolade has been bestowed on me: I’m now one of Tom Peter’s cool friends. Other cool friends of Tom’s include Seth Godin, Robert Scoble, Ze Frank and Dan Pink, all of whom are now in great company. Mine :o)

    There’s an excellent interview with yours truly up on tompeters.com, which manages to both cover a lot of ground (it gets faaaaairly philosophical at times – in a good way) while at the same time giving a pretty good overview of my thinking on happiness at work. This is mostly due to the excellent questions asked Erik Hansen who conducted the interview.

    The interview is introduced with these words:

    According to our new Cool Friend Alex Kjerulf, the Scandinavian languages have a word, arbejdsglæde, that means “work happiness” whereas the Japanese have the word karoshi, meaning “death by overwork” (We’re hoping you feel particularly Scandinavian today).

    So if you’re feeling Scandinavian today too, why not go read the interview.


  • My favorite award yet: Adultitis Antidote

    Adultitis Antidote Award

    Kim & Jason Kotecki are on a mission: They’re fighting Adultitis. Their blog Escaping Adulthood offers up strategies from childhood to help you treat Adultitis and create a life with less stress and more fun.

    And now they’re passing out awards to blogs that embody this spirit:

    When it comes to the blogosphere, an Adultitis Antidote is a blog exhibiting a childlike spirit that helps counteract the effects of Adultitis by using honesty, curiosity, passion and playfulness to encourage its readers to delight in the little things, dream big, and stress less.

    And they’re including my blog among the winners! Wooo-hooooo :o)

    Kim wrote to me to tell me about the award, saying:

    You are putting out content that needs to be heard. So many people drag themselves through their 9-5, only to spend their 5-9 recouping for another day. We see too many people living for the weekends. Your blog challenges people to step back and look at their jobs in a new light.

    So often, as adults, we don’t ask “why” anymore. Yet, children are always looking for answers. The content you are providing answers many of the questions people should be asking about their 9-5, but don’t. Happiness is the key!

    This is my favorite blog award so far :o)

    And I have to agree that most of us are waaaaay too adult about work, taking it much too seriously and creating way too much stress in the process, even though meeting serious challenges with a playful attitude sometimes gets you much better results. In fact, one CEO of a large Danish company always told her employees:

    Remember, work is just something we play at.

    A great big thank you to Kim & Jason for this award which made me very happy!


  • Southwest Airlines stories by Stephen Hopson

    Stephen HopsonStephen Hopson collects great business stories on his excellent blog Adversity University – many of which happen to be about Southwest Airlines.

    I’m a huge fan of Southwest myself – not that I’ve ever flown with them, I’ve just read a lot about them, including the excellent book Nuts! by Kevin and Jackie Freiberg.

    Here’s one of Stephen’s favorite stories that shows how employees at Southwest use their intuition:

    …a flight attendant from Phoenix named Debra Undhjem stepped in to help an elderly (87 years old) passenger.

    Although the elderly woman missed her plane in Oakland, she did make it to Phoenix only to miss her connecting flight to Tulsa. Since there were no more flights to Tulsa after the missed flight, the customer had no choice but to stay overnight and catch the next available flight the following morning.

    In light of her situation, customer service supervisors decided to put her up in a local hotel at the airline’s expense. That’s when Debra got personally involved.

    She decided to go beyond the call of duty and invite the elderly customer to her home for the night instead of putting her in a hotel room all by herself. Debra made necessary phone calls to relatives in Tulsa informing them the elderly lady would be arriving on the first flight the next day. The following morning Debra brought this customer back to the airport and waited with her until she was aboard the first flight to Tulsa.

    This is not only a touching story – to me it illustrates how employees who work for a happy company are much more likely to have the will, the initiative and the energy to do nice things for other people.

    Stephen also shares the story of how Southwest Airlines was invented by Rollin King, a San Antonio entrepreneur, John Parker (his banker) and Herb Kelleher (his attorney):

    One day, Parker was complaining how expensive and inconvenient it was to fly between Houston, Dallas and San Antonio and suggested that a new airline be started up. Rollin shared this concept with Herb who at first thought the idea was crazy but ended up talking about it over cocktails.

    In the final analysis, Herb famous words were: “Rollin, you’re crazy. Let’s do it!”

    “You’re crazy. Let’s do it!” – reminds me a little of Richard Branson’s motto: “Screw it! Let’s do it!”

    Stephen’s own story is pretty fascinating too – he’s a former Wall Street stockbroker turned motivational speaker, author and piliot. And he’s also deaf. You can read his story here.

    If you’re in the mood for a thrill, you should read his story of The Flight That Almost Killed me Part I and Part II.

    And for more on Southwest Airlines read their blog which is always a laugh and a half.


  • Revyr: Rating workplaces

    Happy at work

    What if you could figure out what a workplace is like – before you even apply for a job there?

    Revyr is a new website that just launched in beta – and Revyr lets you do just that. Employees can rate their workplaces and potential job candidates can then see what a company is like, based on metrics like pay, culture, benefits, csr and others.

    In my opinion this is a great idea – and a wonderful tool that will make it easier to find jobs we’ll love! I had a chance to tinker with the site a little, and while it is obviously still a beta, the user interface is excellent and the vision behind it is solid.

    I recently interviewed Jake Taylor of Revyr about the site and his dreams for it.

    I think an employee rating site is a great idea – one whose time has well and truly come. What brought you to this idea?
    In Australia and most developed countries, there is a massive shortage in quality staff at the moment this has meant that employees now have more power in the relationship simply because of scarcity. This has lead to extreme wage inflation but also companies realising that they need to treat their staff well, otherwise they will simply walk to a competing firm.

    The idea was founded because we realised that key stats about the culture of the business where not available. We think its important, both on an employee and employer level that there is transparency. At the present, new employers are being sold a blackbox and this can lead to incompatibility between these two parties.

    What is your biggest hope for the site? What do you dream of achieving with it?
    We have big dreams for Revyr. We want it to become the one and only destination for people researching prospective employers and also when looking for a new job.

    Our main hope for the site is to put pressure on companies to better their workplaces, to make people happy both inside and outside the office.

    Bringing transparency to the employment market, letting job seekers see what a company is like before you start work there, is obviously a great idea for potential employees. What do you think your site can do for the companies?
    We will add value to employers, so they can see in real time the opinions of their workplace. This can be used by firms to add a competitive advantage so that they can be ahead of the ball and attract the best possible candidates.

    In addition to this, each company listed on Revyr has every job available at the company (from a database of 5 million jobs) therefore we provide free advertising of these open positions, which will increase the number of candidates applying.

    However due to the nature of Revyr, the companies with the better overall score will receive more of a benefit (in terms of free exposure of job ads)

    You rank companies on ten factors including Autonomy, Benefits, Pay and CSR. Why those ten? Were there others that you considered, but which didn’t make the cut?
    We originally only had Culture, Benefits, Pay and CSR. However we realised that this was an insufficient gauge as to the quality of the employer – so we added the others.

    We used informal research by asking friends and family – what makes a good workplace? With this, we noticed that there where many attributes that make up a good workplace. The 10 we decided to use where the 10 most frequently referred to by the people we asked.

    I’m delighted that CSR, the degree to which a company is socially responsible, is in there. How come you included that one?
    One thing that we realised when doing our informal research was the importance people placed on the companies negative impact on the environment. We included it not only because people believed it was an important factor but also because it signifies that the company is progressive in nature. Companies such as Salesfore.com and Google are examples where companies can proactively lessen the impact they have on the environment.

    You know, I tried to search for Revyr on Revyr, but I couldn’t find it. Is it that bad a workplace? :-)
    We are a pretty small team here, with a workforce that is globally dispersed. We at Revyr don’t think of it as work :)

    And finally: What makes you happy at work?
    I think what really makes me happy is when I look back and realise that what we have created has had a positive impact on other people.

    Check out Revyr or read the Revyr blog.

    Related:


  • “Happy at work” on flickr

    Happy at work

    I recently posted some pictures you can find if you go to flickr and search for “happy at work”.

    Greg Knaddison saw that post and suggested that we create a flickr group where everyone can post pictures of people who are happy at work.

    No sooner said than done: Here’s the group. Please join me in that group (it feels kinda lonely being the only member :o), and post lots of pictures of people who are obviously enjoying what they do for a living!

    I’ll feature some of the best pictures here on the blog weekly or monthly – depending on how many pictures get posted.

    And thanks again for the idea Greg!


  • Loyalty and happiness at work

    Chip ConleyChip Conley, the CEO of the Joie de Vivre chain of hotels, has a great blog post about loyalty in the workplace and how to inspire loyalty in employees, customers and investors. He takes his inspiration from Maslow’s hierachy of needs:

    What Abe Maslow helped me realize is that a great business leader deeply understands the motivations of their employees, customers, and investors. And, from that I started to realize that there was a Hierarchy of Needs pyramid for employees, customers, and investors.

    But, unfortunately, most companies get so caught up with the base survival needs in these relationships that they lose track of the higher needs of each of these three groups. Business has a natural tendency toward the tangible which impedes many companies from moving to the priceless (to use a MasterCard word) intangible elements at the peak of the employee, customer, or investor pyramids.

    This is not just a lot of fun, it’s also darn good business:

    [one study] found that a 5 percent increase in customer retention rates led to increased profits between 25 and 95 percent depending upon the industry.

    Also Joie de Vivre has an employee turnover rate that is one-fourth the hospitality industry average – imagine how much money that saves them in recruitment and training costs.

    One way Chip creates loyalty is to look at the ratio between positive and negative interactions:

    Psychologist John Gottman created a landmark study on marriage and found that successful relationships averaged a 5 to 1 ratio of positive to negative interactions. Other studies in the business world have put this ratio at 3 to 1 with respect to what drives productivity in employees. If your workplace is more focused on giving feedback only when something is going wrong, as opposed to celebrating what’s going right, you may end up with a high divorce rate with your employees…

    These same ratios can also apply to your relationships with your customers, and, miraculously to your investors too (although I know many of you don’t believe a human Hierarchy of Needs may have anything to do with the Return on Investment Robots we call investors).

    Another is to create peak experiences for employees and customers – or even for complete strangers. In another great post, Chip explains how his company invited a bunch of strangers to a party:

    …recently, we created a peak experience for a bunch of strangers – albeit strangers who had something in common with each other and the company. To celebrate the 20th anniversary of Joie de Vivre, we invited 10,000 people (I’m assuming mostly women) from the state of California with the name “Joy” to a JOY PARTY at our luxurious Hotel Vitale on San Francisco’s waterfront.

    we ended up with a roomful of joy (or Joys) — 125 women sharing the name with dozens and dozens of husbands, significant others, friends, children and even a few media there to capture the occasion.

    How cool is that! It’s an expression of joy, it’s quirky, it fits great with the company’s brand AND it’s a wonderful example of the abundance mentality at work.

    I stand in awe of this approach to running a business – and it only confirms what I always say: That happy companies are way more efficient than unhappy ones. Their ability to inspire loyalty in employees, customers and investors is just one reason.

    And that’s why the future belongs to the happy!

    Chip has explained his ideas in his new book Peak: How Great Companies Get Their Mojo from Maslow, which went into my shopping basket at Amazon… [click] …right then.

    A great big thank you to Simon White for telling me about Chip’s excellent posts!

    Related:


  • Here’s what happiness at work looks like

    Go to flickr. Search for “happy at work”. Enjoy!

    Happy at work

    Happy at work

    Happy at work

    Happy at work

    Happy at work

    Happy at work

    Happy at work

    Happy at work

    This just tells me that pretty much anyone anywhere can like their work. And MAN people look good when they’re happy! I don’t know about you, but seeing people this happy just puts a huge smile on my face.

    You can also see the pictures as a slideshow.


  • Quote

    “I’m dying and I’m having fun. And I’m going to keep having fun every day, because there’s no other way to play it.”

    – Randy Pausch, 46 year old university professor who’s dying of cancer, in his last speech.


  • Happiness at work in advertising

    Happiness at work in advertising

    Now happiness at work (or at least) UNhappiness is coming to advertising. Check out these excellent ads printed on the sides of various vending machines after the jump:
    (more…)



Get our newsletter

“I can’t believe it – a newsletter actually worth reading!”
– Subscriber

Over 6,000 people subscribe to our newsletter with tons of tips about happiness at work.


Get our books

“It’s very, very good. It’s incredibly well written, full of insights, and there are exercises to improve your own happiness at work. You can’t ask for more than that!”
– David Maister, author of Practice What You Preach

“What an inspiring book. Every leader should read it. This type of leadership has been integral to our success and I know it will boost your results too.
– Garry Ridge, CEO WD-40 Company


Get Our Free Newsletter

Over 6,000 people already get our free newsletter with useful tips, videos, links and articles about happiness at work.
Subscribe to our newsletter here.