• Four Fantastic Phrases at work

    Four Fantastic Phrases

    Let’s say you agree with me, that being happy at work is really important. That coming to work day after day, year after year, simply for the paycheck is just not enough. Hey, we spend most of our waking hours at work, so we might as well enjoy it, right?

    Assuming that: What can you do to be happy at work? Specifically, what can you do right here and right now? Something simple, easy and fun, that will make a positive difference for you and your co-workers.

    If that’s where you’re at, there are Four Fantastic Phrases you should know. Four simple things to say that make work a lot more fun. Four phrases whose absence is guaranteed to make work absolutely miserable.

    Here they are:

    1: “Thank you”

    It’s so simple: People are constantly helping each other out at work and doing stuff for co-workers, and a simple “thank you” can really make a difference.

    Take it a step further and praise people while you’re at it. Remember that you can praise people both for what they do and for who they are. As in “Thanks for getting that report to me a day early” or “I really like working with you because you’re so dependable” respectively. Both are good!

    Praise and thank-you’s take no time and cost no money, but really brighten people’s day.

    2: “I’m sorry”

    Let’s face it, we all screw up once in a while. When you do, don’t hesitate to apologize. In fact, the sooner you apologize, the easier it is.

    Some people think apologizing is a sign of weakness, but in reality it shows that you take responsibility for your actions and it makes it easier to move on after making an error. It also shows that you learn from your mistakes, provided, of course, that you don’t keep making the same mistake over and over.

    Most of the time, a mistake is not your fault alone, but you can always take responsilibity for the part that is your fault and apologize for that. When it’s both your fault and somebody else’s fault, apologize first, instead of waiting for the other guy to do it. He may be waiting for you too, you know :o)

    3: “Help”

    Ask for help when you need it. Many people actually like being asked, since it makes them feel appreciated and needed, so there’s a chance to make somebody happy at work right there.

    Also: Offer your help, even when not asked. Some people feel too busy to offer their help, but when we all help each other, we each become more efficient and get more work done. When everybody’s thinking “I really don’t have time to help others” everybody gets less work done, and the statement becomes self-fullfilling.

    4: “Yes, and…”

    A co-worker comes to you with a new idea. “Let’s try a new approach on the Hansen project. Why don’t we [insert new idea here]?” Here are some potential responses:

    • “No, that’ll never work”
    • “Yes that sounds interesting, but we don’t have time for that”
    • “Yes that sounds interesting, and I’d like to hear more”

    No’s and yes-but’s discourage people. It’s a sign that you’re not really open to new ideas. Yes-and means you’re willing to listen and consider new ideas in depth. People love being listened to.

    NB: Yes-and is not about saying yes to everything. If you do that, you’ll never survive :o) Yes-and is about being open to other people’s suggestion instead of immediately rejecting them.

    Four Fantastic Phrases

    So.

    Imagine a workplace where people:

    • Constantly thank and praise each other
    • Apologize freely when they make mistakes
    • Easily offer and ask for help
    • Are always open to each other’s ideas

    That would have to be a nice place to work. On the other hand: Imagine a company where people rarely or never use those four phrases. Scary thought, huh?

    Here’s the deal: Each of the four phrases is contagious. The best way to spread the virus is to use them yourself. The more you thank others, the easier it will be for them to thank you. The more you admit your errors, the more your co-workers can do it too. Etc…

    And start now. Find a co-worker and praise her. Have you made a mistake recently? Go apologize right now. Are you stuck on some task? Go ask for help. Does one of your colleagues look stressed? Go offer him your help.

    Anybody can use these phrases, employees, executives, middle managers, techies, receptionists, janitors, office workers, everyone. I will say this though: Coming from managers, they have an even stronger impact. But that’s no excuse for the rest of us not to use them, untill management does :o) Remember: Something happens when you do something. Not before.

    Will it make a big difference? Not immediately. But it gets the ball rolling and makes you and others a little happier at work every day.


  • Quote

    And speaking of politics, here’s a quote by Al Gore taken from this NY Times article:

    Politics has become a game of meaningless, mindless battles, conducted by unscrupulous methods and people, designed to transform even the most serious policy debates into sport.

    – Al Gore


  • Reboot democracy interview

    Reboot politicsI’m speaking at the Reboot conference in Copenhagen on june 1-2. My topic is how we can reboot democracy, which is absolutely necessary because I believe politics is broken.

    Leading up to the conference, I was interviewed by podcaster extraordinaire Nicole Simon. We had a great chat about politics, why people don’t care for it and what it would take to get us all involved in creating the future of the world (main keyword: It has to be fun!).

    You can find the podcast here.


  • Happy birthday to m… HOLY COW, I’m on digg

    There’s been a lot of interesting stuff happening the last 24 hours:

    And then something funny happened to my blog. I submitted my post on the top 10 mistakes managers of geeks make to reddit and… well look what happened to my stats:

    Stats

    Yikes. In short order the post got picked up by del.icio.us and Fark, but WordPress was till holding up. Then the post made it to the front page of digg, and the site promptly died :o)

    The best part is that the post really seemed to resonate with people and it got a lot of insightful comments and great feedback. I hope people can use it to create better relations between geeks and managers.

    And now that the site is back up and running I can go back to bed and sleep some more :o)


  • Links

    Bernie deKoven has just launched Finger Golf, which Bernie calls “a simulation game for the business community. For business to build community. For business to help people learn about how to build a better business community. Probably right after breakfast on the first day of a conference”. It looks absolutely amazing and I want one.

    There’s an article in “Krop og Fysik”, the danish physio Therapist’s magazine about happiness at work and yours truly. It’s only available in danish though.

    Never forget to fasten your dog’s seatbelt when you do loops in your plane.

    Bicycle with square wheelsThis is cool in a geeky kinda way: A bicycle with square wheels that actually works. Provided of course that the surface it rides on is an inverted catenary.


  • Help Alex write a book

    Happy at work bookI have a big announcement:

    Happiness at work is my favorite topic and I believe this idea is revolutionizing the business world. But while happiness is a deep theme in more and more business books (Nuts! and The Seven-Day Weekend are prime examples), there’s still no one book that deals with how you’d run a company based on happiness.

    I’m writing that book – and I’m writing it right here on this blog.

    The book’s central idea is this:

    Happiness at work is the best and most efficient force in business.

    You can be in business for money, power, out of ambition or to change the world, but the one approach that will get you lasting success and a good life is to base your business decisions on this question: How can I make myself and others happy through my work?

    Click here to read all the details – and please help me out.


  • Happy At Work at IKEA

    I spotted this sign in the men’s room of our local IKEA:

    Equality at IKEA

    For those (unfortunate few, I’m sure) of you who don’t read Danish, it says:

    I assume there’s an exclusive restaurant
    for managers only?

    Erik Edelstein did not make it into IKEA’s
    Management Potential Programme

    Heh! So if you’re the kind of manager who believes it is your god-given right to eat your lunch in a special, exclusive restaurant seperate from the employees, then you’re not going to manage at IKEA.

    Which makes excellent sense for three reasons:

    1: Facetime is important for happiness at work

    Managers must spend time with their employees and lunch may be the best time for it! How else are manager’s going to know what’s going on? And one thing that makes employees happy at work is a manager who has time for you and understands you.

    2: Management applicants self-select

    When IKEA promote their management programme in this gutsy way they are making sure that they weed out applicants with the wrong attitudes from the very beginning.

    3: It matches IKEA’s brand

    It also speaks to me as a loyal IKEA customer and it blends perfectly with the principles of democracy and equality that their brand of cheap but well-designed furniture stand for.

    So: Management development, brand development and happiness at work all in one. Not bad, huh?

    Previously: BMW brand themselves againt bureaucracy.

    I’m adding “management-only restaurants” to my list of vampire ideas.


  • Quantum flapdoodle

    EyeKen Wilber comes out against quantum flapdoodle:

    The central question of this dialogue has to do directly with the relation of modern quantum physics and spirituality. In effect, does physics prove God? Does the Tao find proof in quantum realities?

    Answer: “Categorically not. I don’t know more confusion in the last thirty years than has come from quantum physics….”

    Heh! Take that, fans of the What the Bleep movie.

    There seems to be a very powerful desire among some proponents of spiritual thinking to use the mysterious and baffling nature of quantum physics to validate spiritual phenomena. This is a bad idea which ends up diminishing both quantum physics and spirituality.


  • Book review: The Seven-Day Weekend

    Ricardo Semler: The Seven-Day WeekendYou should know one thing before you read my review of Ricardo Semler’s excellent book The Seven-Day Weekend: He’s my idol.

    I’ve read his books and followed his work and I’m a fan. Completely, unashamedly, unreservedly, probably in the same way that 14-year old girls are fans of Justin Timberlake. If he ever comes to Copenhagen to give a speech, I’ll be in the front row, screaming my little lungs out.

    Ahem. I deeply admire Ricardo Semler. He’s the CEO of the Sao Paulo, Brazil-based company Semco, and his vision of leadership has been the driving force behind an organization so different, so innovative and so successful that the business world has been forced to sit up and pay attention.

    That’s admirable but it’s not the most important reason why Ricardo is my idol. The core reason is this: Semler has chosen happiness as his driving force in business.

    He enjoys life and he wants Semco’s employees, customers, suppliers and community to be happy as well. That is the real motivation behind Semco. Not growth. Not profits. Not power. Not status. But happiness.

    This is why Semco has chosen to do things… somewhat differently. At Semco:

    • Employees set their own working hours
    • Employees choose their own salaries
    • All meetings are voluntary and open to everyone
    • Employees hire their own bosses
    • HR has been almost abolished, because leaders need to be able to treat their employees right themselves
    • All employees rate their bosses twice a year and all ratings are published
    • Employees choose which leader they want to work under
    • Employees choose which Semco office they want to work out off
    • Employees can take early retirement, meaning they get one day a week off in return for working one day a week after they retire.

    Etcetra, etcetera, et-fricking-cetera… It’s hard to find a single aspect of traditional organization and management that Semco hasn’t either blown up, reinvented, abolished or turned upside down. I like it!

    Semler first described his vision in the aptly titled book Maverick (also an excellent read). The Seven-Day Weekend was written about ten years later and goes even further.

    The title references Semler’s belief that life cannot be divided into work and free time any more. If you can answer business-related email on a sunday evening, why can’t you go to the movies on a wednesday morning? Semco wants employees who are 100% themselves on the job or off it. Consequently, they treat employees as adults who are capable of making decisions for themselves. In return, people respond by honoring that trust and delivering fantastic results.

    The book is full of stories from Semco’s everyday existence, and these stories are a joy to read. Time and again these stories illustrate, that Semco does not choose the easy way out. The easy, safe and comfortable way is to fall back on well-known, hierarchical control structures. Semco consistently resists this temptation and instead chooses to believe in its people and its corporate values.

    As a result, on of Semco’s top management’s most important leadership tools is… inaction. Not to do anything. To not interfere and to let the organization work out an issue on its own. To trust the process they’ve defined and see where that takes them.

    Not out of a laissez-faire management style or a fear of conflict (if anything, Brazilians seem to relish conflict), but out of a realization that every time top executives step in and mandate a solution, they rob the rest of the organization of initiative and the will to act.

    This is without a shadow of a doubt the best and most important book on leadership I have ever had the pleasure to read. This book quite simply rocks, and any leader who reads it will be able to pluck dozens of useful, practical and innovative ideas from it’s pages.

    It’s an easy, fun read, the stories are told amazingly well and the book is 100% free of MBA-jargon.

    Read it!!!

    If you liked this post I think you might also enjoy these:


  • The leaky sombrero

    Me on a nice spring day

    I took this picture of myself the other day – one of the first sunny spring days of the year – and posted it to my photo account at 23. I didn’t realize the full comic potential of the picture, however, until another 23 user nailed me with this comment:

    Spring arrrh..time to bring out the old leaking sombrero :)

    (Thank you Tveskov).

    UPDATE: Oschlag outdoes me… with leaky pants. Think we can start a meme around this?



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