• The level 5 “Good morning”

    Studies show that when you have a good start to your work day, you’ll typically have a good day. Here’s our easiest and best tip for kicking your work day off with happiness: The Level 5 Good Morning.

    We call it that because there are several approaches to saying good morning at work:
    Level 0: You ignore people completely
    Level 1: A somewhat unintelligible grunt
    Level 2: Saying good morning without looking at people
    Level 3: Make eye contact as you say good morning
    Level 4: Also say something more than just good morning, e.g. “How are you?” or something more personal.
    Level 5: Also touch the other person – e.g. a handshake or a pat on the shoulder. You can even hug, but only if you want to :-)

    At what level are the typical good mornings in your workplace? And what would happen if you took it to level 5?

    Please do not underestimate the effect of something as simple as saying good morning at work. Here’s an example from one workplace:

    I once worked for a bank in Germany (well these are two locations in which you would not normally expect “personal affection” ;-)).

    The team was large, about 40 people worked in one open space office. It surprised me a lot that every morning, whoever arrived, walked through the whole office and greeted everybody with a handshake and some personal words. It did not matter if the team members came, the bosses from higher up or anybody from another department. It was known everywhere that here you greet everybody personally.

    For the first week, I found that very strange and a bit intimidating. Also, it cost a lot of time all in all. Yet afterwards, I really enjoyed it. It gave everybody the chance to get to know the colleagues a bit better, to hear what they are off to or to realize that somebody is not in or just returned from a trip or vacation. There was no need to e-mail weekly lists on who is out when. We just knew it.

    Btw, when I moved on to another job, I sort of missed it.

    So that’s your mission: For the rest of this week, greet your co-workers in the morning with a level 5 good morning.

    What if people don’t say good morning back? Well, here’s one way to deal with that.

    Once you’ve done it, please write a comment below and tell us how it went. Did it work or fail miserably? Did you do it exactly as proscribed or improve upon the mission in your own way?

    Related posts


  • The best damn newsletter

    Newsletter

    I recently revived our newsletter about happiness at work after a year-long hiatus and I’ve really been enjoying writing it. Right now, 2,500 people subscribe to it and you can see the newsletters here.

    But I would like to do an even better job. I’d like to reach more people and inspire them and help them to do even more to create happiness at work.

    Do you have any good tips or suggestions for me? What should I keep on doing and what should I change? What’s the best damn newsletter you know and what makes it good?

    Any ideas are much appreciated :o)


  • Memo from one boss: Don’t work too much!

    Overwork

    I found an excellent blog post about Wisetech Global, an Australian IT company with a somewhat… different attitude to overwork:

    If employees work more than 40 hours a week regularly, they have to talk to their manager to redress the situation.

    WiseTech Global chief executive Richard White said the company’s approach was consistent with its core values, which state that although staff should strive for the best outcomes, “we do not ask people to impale themselves on their work commitments”.

    “Its not the amount of work, it’s the quality of the work,” he said.

    There you go. This is what every single workplace in the world should do.

    Hat tip to Luciano Moretti for telling me about this awesome company.

    And we can all contribute to a better and healthier attitude to working hours. Check out this comment from Dee:

    I work in retail, and it’s true, some enjoy spending all their time at work, and that’s fine. If you want to spend 60 hours at work, that’s your prerogative. What I don’t like is the judgmental attitudes surrounding work hours– the unsaid expectation that if you don’t work 9-9, you’re a failure, or letting your team down.

    No, working 12 hours, five days in a row makes me miserable AND a failure– a failure at my job. I work to live, I don’t live to work, as the old saying goes and, when I first started and was eager to fit in, I bent over backwards keeping a similar schedule. I felt ashamed that my ‘meager’ 12 hour day contribution wasn’t enough, and I felt in ‘awe’ of the woman that habitually came in at 6am and leaving at 9pm. Then one day, about a year into the job, I remember wondering why I had gotten the flu yet AGAIN, (the fourth time in two months!) when it hit me. I was working way too much and almost killing myself. Life is going to get me in the end. I don’t need my job to speed up that process.

    Now I work less, work better, and win more accolades, get more sales, and get sick less, all because I don’t conform to the cult of overwork. I’m in the minority, but I’m happy. And that lady? Well, she still works her heart out, and complains the whole way.

    YES – shorter working hours can make you enjoy work more, enjoy life more AND help you do better work.

    What’s the attitude to overwork at your workplace? Are people who constantly work overtime celebrated as heroes or is there a real effort to keep working hours down?

    Related posts

  • Bring back the 40-hour work week
  • Don’t let The Cult of Overwork ruin your work life.
  • The top 5 new rules of productivity.

  • Speaking in Tokyo

    I’ll be in Tokyo on December 2-6. I’d love to speak at a business school or similar.

    Can you help me make that happen? Do you know someone I should talk to about that?


  • New article says happiness at work is impossible. I don’t buy it. Surprise :)

    An article called The Dangers of Viewing Work as Play by Zeesham Aleem makes some great points about shifting working conditions and the need for organized labor, but then goes on to argue that being happy at work is basically impossible.

    I found the article because I’m mentioned in it:

    Google is known for promising outstanding quality of life to many of its employees, from its cafeterias to its napping pods.

    Alexander Kjerulf, a consultant who calls himself The Chief Happiness Officer, wrote a book called Happy Hour is 9 to 5. Ideally, the knowledge worker is able to make play out of work.

    Sounds great, right? But no, that’s not how things are according to Aleem:

    But reconceptualizing work as fulfilling doesn’t alter its ultimate infringement on leisure.

    Enjoyable work at a desk still takes a toll on the body and the mind. The non-physical nature of labor masks the fact that on average, knowledge workers peak in productivity after their sixth hour of work.

    But most importantly, no matter how much you love your job, it’s time that generally isn’t under one’s control — time that could be spent on health, family, friends, community and doing things that can alter the conditions of society.

    Got that? No matter how you dress it up, at the end of the day work is hard, unpleasant, out of your control, bad for you and takes time away from all the other things you would rather be doing.

    This is presented as just the way things are and even worse as the way they should be with Benjamin Franklin as the role model:

    Franklin represented an attitude toward work that coupled industry with frugality, the signature sign of grace according to Calvinist doctrine. Hard work was an end in itself

    This attitude towards work is all-pervasive in the Western world and has been for thousands of years. Just yesterday I mentioned it as a prime example of some of our most pernicious work-related cognitive illusions. But it’s still wrong for two reasons.

    First, it’s factually wrong.There are and always have been plenty of people who love what they do, who come home from work fulfilled and energized and for whom work is a beneficial influence in their lives.

    Secondly, this attitude is morally wrong because it’s hurting people. This attitude towards work is one of the main reasons why so many people accept stressful jobs, jerk bosses and bad working conditions.

    Let me say this very clearly: If your work brings you down, drains your energy and makes you stressed and frustrated then something is wrong. This is not something that should be accepted or (even worse) idolized and sought out.

    Work can make you happy and it should make you happy. Why anyone would argue otherwise is beyond me.

    Your take

    What do you think? Is work ultimately a draing on your time and resources? Or can it actually be a net-positive influence in your life? Please write a comment, I’d love to hear your take.

    Related posts


  • Much of what you know about business is wrong. You will continue to believe it even now that you know it’s wrong.

    “Cognitive illusions can be more stubborn than visual illusions”
    – Daniel Kahneman (Source)

    This quote explains why many workplaces are still unhappy even though we all should know by now, that happy workplaces are not only more fun but also make more money.

    In the image above, every horizontal line is perfectly straight. Don’t believe me? Hold up a ruler to your screen and check.

    OK, now you know the horizontal lines are straight. What does your mind see? Bendy lines.

    And in the same way, managers and employees alike are clinging to cognitive illusions like:

    • Work is unpleasant but that’s normal and there are no happy jobs.
    • The more hours we work, the better.
    • If you’re enjoying yourself, you’re not getting enough done.
    • Managers can never be friends with their employees.
    • It’s a dog-eat-dog world and everyone is just out to screw everyone else over.

    The list goes on… you can add your own in the comments.

    Kahneman also notes how hard it is to change your beliefs, even when you know better:

    When my colleagues and I learned that our leadership assessment tests had low validity, we accepted that fact intellectually, but it had no impact on either our feelings or our subsequent actions.

    So how do we overcome our cognitive biases in the workplace (and in general)? It can be done, but it takes work. Here are 5 steps that help.

    1: Be aware of your biases
    This is where it all starts. We all have cognitive biases (Wikipedia has an exhaustive list) but as long as we are not aware of them, we are slaves to them. The first step to overcome a cognitive bias is to know that you have it. And you do :o)

    2: Follow the facts
    What conclusions do the facts actually support? For instance, if you look at productivity studies, permanent overwork leads to lower productivity, not higher. This is what the research shows. This is fact.

    3: Be willing to acknowledge that you have been wrong
    If you believe A but the facts support B then change your beliefs. Everything else is stupid.

    4: Don’t be afraid to stand out
    But this means going against the flow, since everyone else still believes A. Tough! Truth is not decided by majority rule, and it’s absolutely possible for 90% of any group to be dead wrong.

    5: Use stories
    Possibly the best tool for changing peoples’ minds is stories because stories speak to our emotions not just our intellect.

    The upshot

    Much of what you know about business is wrong. If you don’t do something about it, you will continue to believe it even now that you know it’s wrong. This is bad.

    Your take

    In your opinion, what are some of the most stubborn and pernicious beliefs in the business world? What beliefs have you changed personally? What helper you change? Please write a comment, I’d love to hear your take.

    Related posts


  • What The Heck Is Arbejdsglaede!?

    Find out on November 30th where you can join us for a free half-hour teleseminar. Sign up right here.


  • 3 simple ways to hack your to do list for happiness

    Do you keep a to-do list at work? And if you do is it a source of happiness at work or an endless source of frustration, overflowing with unsolved tasks – as it is for many people?

    One blog post sums it up like this:

    I hate my to-do list because

    1. I feel so overwhelmed when I see this long list of to-dos.
    2. Items not crossed off on the to-do list are a reminder that I didn’t finish what I set out to do and that I could have done more with my day.

    If you feel the same way, here are 3 simple tips to help you use your to-do list in a way that creates happiness at work rather than frustration.

    1: Change your to-do list to a could-do list

    We got a tip from a reader who had been feeling the pressure of an endless to-do list and had come up with a simple but brilliant hack. She wrote:

    This is something I’ve been doing for several months now when I noticed my ‘To Do’ list was generating a sense of frustration.

    Now, I write a ‘Could Do’ list, instead of a ‘To Do’ list. When I draw up my daily lists of tasks I refuse to see it as stuff I have to get done. When I did that in the past, I’d feel a sense of dissatisfaction at the end of the day when I didn’t have everything ticked off, despite the fact that I knew when I wrote it, it was highly unlikely I’d get to everything.

    It’s a tiny shift, but by viewing it as a list of things I could do today, I’m relieving the pressure to get them all done. It feels like there’s more of an element of choice around how I spend my time – I don’t have to do x today, I could leave it till tomorrow and focus more attention on y today instead.

    Now, at the end of the day, I don’t mind how many ticks I do or don’t have against the items on my list, and I feel better about my day’s work because there is no shadow from what I should have done and didn’t.

    I think that’s a fantastic idea. It’s a subtle shift inside your own mind that is likely to help you get started. In my experience, taking the pressure off yourself makes you more likely to get stuff done. Which is of course a sharp contrast to traditional business thinking which holds that greater pressure = greater performance.

    2: Add everything you do to the list

    Let’s face it, most of what you do during the day probably isn’t on your to-do list. Many tasks just arise during the day in an ad hoc manner. So add those to the to-do list as well.

    For instance, after writing this blog post (which was NOT on my to-do list, inspiration just suddenly grabbed me) I will add an item to my list that says Blog about to-do lists, set the deadline for today and immediately cross it off my list.

    It may seem redundant, but there is actually a sense of accomplishment (and a release of dopamine, the brain’s own motivation drug) from crossing it off the list) even if I’ve just now added it.

    This also makes sense in light of the third tip:

    3: Once a week, look at all the tasks you’ve completed

    In my opinion, the major problem with most to-do lists software is, that they only show you what you haven’t yet completed. As soon as you finish a task it disappears from the list forever.

    One of the major sources of happiness at work is getting stuff done and seeing the results of your work. A to-do list that only shows you everything you haven’t yet done, is likely to make you less happy at work.

    But there’s an easy hack for that: Once a week go into your to-do list and look at everything you got done in the last week. This may be a good thing to do on a Friday afternoon. If you have trouble remembering to do it, you could even put this on your (yes) to-do list and then cross it off once you’ve done it :o)

    The upshot

    To-do lists are an effective tool to make sure you remember to do everything you need to do at work. However, they tend to make people unhappy at work because they only focus on what we have not done. Fortunately, we can hack that.

    Update… Here’s a bonus tip:
    When you’re deciding which task to do next, don’t necessarily pick the first one on the list or the most important one. Instead, pick one you feel like doing right now.

    This is not always possible and sometimes there are critical tasks that you simply need to do right now. But often you have the choice of what to do first and in that case, go with the one you want to do.

    That will make you much more likely to get it done and give you more energy to apply to the less fun tasks. If you start with the hardest, the most important or the most boring task, that may steal your energy and motivation completely.

    Your take

    What do you think – could any of these tips work for you? Do you have any other good ways to effectively and happily use to-do lists? Please write a comment, I’d love to hear your take.

    Related posts

    If you’re still not getting your could-do items done, you can also read my previous post on How to procrastinate effectively.


  • How to have a happy commute

    I just got an email from Jens who works at DSA, a Danish trade union where I did a happiness workshop some months ago.

    Jens writes that he has focused on happiness at work, but has also been trying to create some happiness in his daily train commute to work.

    One morning the train conductor announced on the loudspeaker that “If you have any questions just let me know when I come through the train.”

    When she passed me, I said I’d like to ask her something. “Sure,” she said, “go right ahead.”

    So I showed her my phone, pointed at it and said “If I have an X and a C in Wordfeud, which word can I write?”

    She was completely flummoxed, and literally turned once around herself on the spot. Then she said “THAT I don’t know” and left while the 10 nearest passengers cracked up. She was laughing too.

    The next morning she’d changed the wording of her announcement to “If you have any questions about the journey…”

    Both days it was a riot and I felt completely ready for my workday and my clients – even the negative ones :-)

    Way to go, Jens. That’s some great commuter happiness right there.

    This is interesting because studies show that long commutes are bad for you:

    One in three employees with a commute longer than 90 minutes say they have had recurring neck or back pain within in the past 12 months. Just about the same amount say they have been diagnosed with high cholesterol…

    The study shows a strong correlation between obesity and the length of your commute…

    Employees with long commutes experienced lower levels of enjoyment and higher levels of fatigue and worry than employees with short commutes.

    Your take

    Have you ever introduced some happiness in your daily commute? How did you do it? Write a comment, I’d love to hear your story.

    Related posts



  • Get our newsletter

    “I can’t believe it – a newsletter actually worth reading!”
    – Subscriber

    Over 6,000 people subscribe to our newsletter with tons of tips about happiness at work.


    Get our books

    “It’s very, very good. It’s incredibly well written, full of insights, and there are exercises to improve your own happiness at work. You can’t ask for more than that!”
    – David Maister, author of Practice What You Preach

    “What an inspiring book. Every leader should read it. This type of leadership has been integral to our success and I know it will boost your results too.
    – Garry Ridge, CEO WD-40 Company


    Get Our Free Newsletter

    Over 6,000 people already get our free newsletter with useful tips, videos, links and articles about happiness at work.
    Subscribe to our newsletter here.