• What I learned about learning – by learning to snowboard

    My wonderful girlfriend and I are back from a great week of skiing and snowboarding in Alpe d’Huez (she skis, I board) and I picked up a new little trick on the trip. Here I am just starting to learn it:

    I’ve been snowboarding for a few years now, and I’ve always wanted to learn to jump! This year I finally got around to it, and it is loads of fun!

    Now, I’m not just showing of my rad new snowboard skills – there are some points here about learning in the workplace. Here’s how corporate learning could improve by being more like learning to snowboard.

    1: Learn by doing

    I learned to snowboard by snowboarding. I didn’t attend a snowboard conference, seminar or training session. I have no manual, training video or snowboard simulator. Nothing beats learning by doing.

    2: Learn as you need it

    I haven’t attended a three-day snowboard training session that taught me everything a snowboarder needs to know, including fakies, 360s and ollies. I learned one thing and applied it – and only then moved on to the next thing.

    3: Learn when you want to learn

    Nobody tells me “Alex, today you will learn to ride moguls.” I learn what I want to when I want to.

    4: Focus on where you are, not where you ought to be

    When I keep my mind mostly on how good a snowboarder I want to be, I’m paralyzed by the gap I perceive, and I don’t get there. If I keep my mind on how good (or bad) I really am right now, I constantly improve.

    5: Make it fun

    If I’m not having fun, I’m not learning. It’s that simple.

    6: Learn all the time – not just in the classroom

    Last year I was on a really steep, uneven, icy slope. I was standing at the top of it thinking “Man, I really want my first couple of turns to work. If I fall up here, I’ll probably slide on my butt all the way down into the valley.”

    So when I did my first turn, I did something new without deciding to do it: I pulled up the tail of my board halfway through the turn. It worked and I did a completely precise, perfect turn. I have no idea where that came from, but I clearly remember thinking “Whoa – that’s a neat trick.” I pull that one out of the bag whenever I really, really want a turn to work.

    7: One little thing can make a huge difference

    This year, I sprang for 2 hours with an instructor. It’s pretty pricey but definitely worth it. He looked at my style, and told me that it looked great but that if I moved my body up and down during turns it would work much better.

    It took me about 15 minutes to grasp that, and it was a breakthrough. Suddenly my boarding was much more fluid and effortless. I did everything that I normally did, and that one little addition just made it work much better than before.

    8: Learn from people who like what they do

    The instructor who taught me obviously enjoyed both snowboard and teaching. You learn much faster when things are taught with passion.

    9: Enjoy your mistakes

    I looooove falling on my board. The more spectacular the fall the better. You can’t really learn if you fear failure. Very little learning happens without mistakes – or when you fear making them. Here’s Patricia enjoying one of her mistakes:

    Patricia wipes out

    Following this advice, I’ve made enormous progress on my board. You’ve seen one of my first jumps in the video above. Here I am, later that same day:

    Wheeeee! Next year I’m getting a helmet and a back shield so I can go for some serious airtime :o)


  • Update on saying no to customers

    No!

    About a week ago, Pixel Peony (no, that’s not her real name) asked me what to do about really difficult customers. My advice was to dare to say “No!” to those customers that just don’t make you happy at work.

    That advice was repeated and fleshed out in all the great comments on that post. Thanks people!

    Well, Pixel Peony not only read that advice, she dared to take it, and here’s how things went:

    Here’s an update on my work situation. I was honest, but not rude, with my “difficult” client. Ultimately, she wrote back a very angry, vitriolic email and I decided it was for the best not to continue working with her. We haven’t been in touch since her email, but the work relationship is definitely over.

    At first I was worried about it, but now I am elated! It’s a big relief to not have to deal with her anger and the general difficulties of working with someone who doesn’t listen, or appreciate my feedback. By contrast, my other main client, at the moment, is open, we communicate well, they are knowledgeable and basically terrific. I am eager to hear their ideas, because we are actually having a two-way discussion. I want to make this client happy and I am happy as a result.

    Yes! I love it!

    If something at work makes you unhappy, do something about it. And, yes, this includes customers. No one should continue to work with a customer who will not treat them fairly and politely.


  • The world’s most democratic workplaces

    Democratic workplaces

    For the last year the great folks at WorldBlu have been on the hunt for companies that practice organizational democracy and they’ve found many great examples. The very best ones are companies that dare to be different, dare to include employees in the decisions being made … and interestingly they also tend to be very happy workplaces.

    The awards list includes companies like Berret-Koehler Publishers, GE Aviation, Threadless and Linden Labs (who make Second Life).

    And who tops the list? What is the most democratic company? You may be surprised, but I ain’t tellin’ – head on over to WorldBlu.com to find out.


  • Pooooooooowder

    Capuccino

    This week I’m snowboarding in the alps with my wonderful girlfriend, so I won’t be around to blog much. Just to keep things active around here, I’ve set up a few blog posts that will run during the week (including a very important announcement on Tuesday), but apart from that, all the action is at the Happy at work link site.

    There are lots of interesting stories and links on there, and you can add your own and vote for the ones you like.

    Check out the most recent stories or the highest rated stories.


  • Tagged: Five reasons why I blog

    My Office
    My “office” – a friendly, neighborhood, wifi-enabled café where I sit and blog most mornings.

    Dave over at the excellent The Disquiet blog has asked me why I blog. And that is a great question.

    I started blogging 4 years ago, have written over 1000 posts, and the blog became insanely popular last year in May. At the outset, I had no plans or goals with blogging, and I blogged about both personal and business themes.

    Since the blog became I hit, I’ve tightened the focus, and now I only blog about happiness at work. I feel I wouldn’t be serving my readers properly, if I suddenly started writing about the movie I saw last night or the latest episode of Lost :o)

    Anyway, here are my five main reasons for blogging.

    1: It makes me happy
    Blogging makes me happy for many reasons. First of all, the pride of having written a great blogpost. That feels goooooood. I always blog in café (here’s a picture of my “office”), and many are the times I’ve left the place after a good morning’s writing, totally high on having created something I’m proud of.

    Then there’s the pleasure of giving. Knowing that I can help people all over the world out, and give them ideas and inspiration. That’s the one thing I like the most about blogging – that it’s very much a gift economy. And that the more each of us give, the more we get.

    2: My blog is my spare brain
    Increasingly, my blog is my spare brain. When I find a great quote, blogpost, article, idea I post it to the blog or to my link collection. And I often search my own blog for “you know, that article where that guy said that thing about that company.”

    3: To sell by giving
    My blog is also my professional website. This is how companies find me and hire me to speak and consult. And MAN does that ever work.

    4: To find playmates
    Here’s a funny story. Way back in 2003, Fast Company mentioned this woman called Traci Fenton who works with organizational democracy. I wrote this blogpost about it. Some weeks later Traci Googled herself, found my blogpost and contacted me. We found that organizational democracy and happiness at work are intimately connected and that we work for almost exactly the same things in the workplace. I’ve since spoken at two of her conferences in Washington DC, Traci has visited me in Copenhagen and we’ve become great friends.

    And stuff like that happens more and more.

    As a kid, I could just leave the house, go out on the street and instantly find playmates. As an adult, it’s not quite that easy. The blog is a great way to find playmates.

    5: To make people happy at work
    Well, duh! :o)


  • Helping Africa through business

    AfricaI recently wrote a blog post asking for information on happy workplaces in Africa.

    I got some great tips, showing that even in poor countries it’s still possible to be happy at work.

    Now I can finally announce the reason why i ask. A company has been launched that has a simple but breath-taking goal: To eradicate poverty in Africa through business.

    The company is called C4, and the idea is based on micro-financing ala Grameen Bank – with a focus on helping African businesses.

    The idea is this:

    1. People in rich countries can create an account with C4 and put money into it.
    2. Africans can create accounts asking for investments.
    3. C4 account holders can decide which projects to invest in.

    Note that you’re not giving the money as aid – you’re investing in a number of projects and can expect to get your money back with interest.

    The advantages are clear:

    • You get direct influence over which projects you support.
    • Instead of giving aid, we’re helping people help themselves.

    I know the people behind this, and I know their commitment, skill and energy will carry them on to great results. I have also been giving them a hand here and there :o)

    Now they’re looking for the first group of people to start test-driving the site. They’re looking for 2,015 people to be specific (why that number? See if you can figure it out :o)

    I urge you to sign up for this. It’s a great opportunity to be a part of something fun, that has the potential to make the world a better place.

    I will certainly be participating, with a specific focus on spreading happiness at work in African businesses.


  • My book is being translated to two other languages

    Happy Hour is 9 to 5Here’s some really exciting news: My book is being translated into two other languages.

    Cesar Cardozo is putting together a team to translate it into Portuguese. If you want to help him out, please contact him.

    Also Erno Hannink is getting it translated to Dutch.

    What can I say but WOOOO-HOOOOOO!!!! :o)


  • Happy at work at Nixon McInnes

    GreenAfter I wrote on my blog that I’m a huge fan of Ricardo Semler, I got an email from another avowed fan, namely Tom Nixon who is a director at Nixon McInnes a web design agency in Brighton, England.

    He’s been telling me a little about how they run things, and here are som highlights:

    Everyone sets their own working hours
    This works really well for us. We had an almost tearful moment at our ‘review of the year’ meeting before xmas when a relatively new member of staff said that her highlight of the year was being able to see her kids in their school nativity play, which had been possible for the first time this year because of our flexible working arrangements.

    Open book accounting
    Everyone knows what everyone else earns, and I also like to show staff our bank statements now and again so they get a feel for what comes in and goes out. Sometimes we have awkward conversations about pay because salaries are public, but it’s so much better getting it all out in the open – people usually find out eventually anyway.

    Voting on key issues
    We had a chance to move into some really nice offices about a year ago, but the team voted against it in the end because it was just too expensive. We were all a bit bummed by not getting to work in the new place but because everyone had a say in it there was no
    complaining.

    Their company culture also includes things like “People wear the clothes that they feel are appropriate” and “We believe that businesses need not be only about money.”

    YES! Way to go! It’s all very Semler-ish and perfectly in tune with my previous posts on why secret salaries are a bad idea and the cult of overwork.

    I like the openness and participation that this encourages and the fact that these are not just internal policies, but are mentioned right on the website. Kudos!

    PS. They’re hiring!


  • Five reasons to forget about money and focus on what makes you happy at work

    I'm rich. But am I happy?

    The constant hunt for more money, eternally chasing the next raise, measuring yourself against the number on your pay check is no way to run a career, and no way to live a work life.

    Using money as your yardstick is seductive because it’s one of the few objective measures of progress in a career. If you made 100,000 last year and 150,000 this year you must be doing better, right?

    Wrong. Your salary, no matter how large, can never make you happy at work. Sacrificing happiness at work for more money is a terrible trade – one that you will end up regretting.

    Here’s five reasons why.

    1: More money does not make you happier

    Most people think that having a higher income would make them happier. They’re wrong!

    That is the conclusion of a study by Two Princeton professors, economist Alan B. Krueger and psychologist and Nobel laureate Daniel Kahneman, who say that:

    The belief that high income is associated with good mood is widespread but mostly illusory. People with above-average income are relatively satisfied with their lives but are barely happier than others in moment-to-moment experience, tend to be more tense, and do not spend more time in particularly enjoyable activities.

    The problem is that people still act on their mistaken belief that making more money makes them happier:

    Despite the weak relationship between income and global life satisfaction or experienced happiness, many people are highly motivated to increase their income. In some cases, this focusing illusion may lead to a misallocation of time, from accepting lengthy commutes (which are among the worst moments of the day) to sacrificing time spent socializing (which are among the best moments of the day).

    Which is just a fancy way of saying that you may think that switching jobs to get a 25% raise in return for a 2-hour commute or a 70-hour work week or ten days a month of business travel is a good deal. You’re wrong. You’d be happier with a lower salary, a more fun job and more time with your friends and family.

    2: Always thinking of money is bad for you

    “Money pushes people into a state where they become focused on achieving their own goals without help of others,” says researcher Kathleen Vohs, assistant marketing professor at the Carlson School of Management, University of Minnesota.

    They performed a series of experiments where subjects were asked to solve a difficult puzzle and told they could ask for help. Some of the subjects were subliminally primed to think of money, eg. by placing a pile of monopoly money in their field of vision or by giving them a warm-up exercise where they had to de-scramble sentences related to money. (source)

    The experiment showed that thinking of money had a significant, negative effect on the subjects:

    • They became less likely to ask for help
    • They became more reluctant to help others
    • They became less generous
    • They isolated themselves more from others

    So if your success depends on you working well with others, on being able to help others and ask for help, thinking of money (even in a subtle and subconscious way) makes you less effective. On the other hand, if your success depends on you being selfish and isolated – go right ahead, make money your only goal :o)

    One group of people who are particularly at risk are those who think that “time is money”. Bob Sutton, author of the excellent book The No Asshole Rule, has a great post on how the billable hour affects people. This constant focus on money even means that “lawyers watching their kids play soccer admitted to mentally ticking away lost income for each minute they stood on the sidelines.??? Ouch.

    3: The actual amount doesn’t matter – fairness does

    Try this experiment: Get a bunch of Capuchin monkeys, and train them to give you a small, polished granite rock in exchange for a slice of cucumber. Capuchins are pretty clever, and soon the monkeys learn that when they hand over the rock, they get their treat.

    Then try something new: Get two of these monkeys together, and give one of them a better treat. Capuchin monkeys like cucumber fine, but they like grapes even better because they’re sweeter. When one capuchin sees you paying another one in grapes, it refuses to cooperate, and will no longer hand over the rock in exchange for cucumber. “Listen, buster,??? it seems to say, “you’re paying that guy in grapes and my work is at least as good. I want grapes too, or I’m going on strike.” (source)

    In another experiment using brain-scanning equipment, this time on humans, researchers found a center in our brains that lights up whenever we believe we’re being treated unfairly. It seems that fairness is not just a nice ideal to strive for—we have a biological need to be treated fairly (source).

    So we humans have a built-in desire for fairness that even seems to be present in other species close to us. If you feel that your salary is unfair, this will make you unhappy!

    4: It’s not getting what you want – it’s wanting what you get

    Stephen Shapiro, author of the excellent book Goal Free Living, writes about a German study that shows that what really matters is the gap between your current income and your desired income. When people wish for more money than they have, they tend to be unhappy.

    There are of course two ways to close this gap, the traditional one being to make more money. The downside of this approach is, that very often, more isn’t enough and the more people have, the more they want.

    The other approach is much more sustainable, and it is to want what you have. To realize that once your most basic needs are met, more money, a bigger house, a larger car and flat-screen TVs in every room will not make you any happier than you are today!

    But being happy with what you have, will.

    5: Your salary can make you unhappy – but not happy

    Herzberg’s motivational theory divides motivational factors in two categories: Hygiene and motivational.

    The hygiene factors can make us unhappy when they’re not present, but their presence can’t make us happy. The motivational factors can actually make us happy. Salary falls squarely in the “hygiene” category, meaning that getting paid well can remove dissatisfaction – but it can’t create satisfaction.

    What to do instead: cultivate a healthy attitude towards money

    I want to make this very clear: I’m not against money. I looooooove money. Money is fun. There is nothing wrong with making tons of it.

    And I’m not saying you should ignore money completely and just accept whatever your workplace is willing to pay you.

    I’m also not saying that you have to choose – that it can only ever be money or happiness. You can have both. But the way to get it is to cultivate a healthy attitude towards money. Which is this:

    Your salary makes it possible for you to come to work. It’s not what motivates you or makes you happy. It’s a means, not an end.

    An unfair salary has the power to make you unhappy – a fair one can’t make you happy.

    Never sacrifice your happiness at work for money.

    If you make all your career decisions based on money you will always be chasing the next, larger paycheck, never stopping to think if you like what you do in pursuit of that next raise.

    If you instead decide based on what will make you happy at work, there’s a much bigger chance that you will be. You will probably also make more money.

    You should make an effort to be paid what you’re worth – to get what is fair considering how much value you create and what other people in the company and in similar positions elsewhere are getting. Then forget about money and focus on enjoying your job.

    And you know what: This is pretty hard. I’m doing well financially, and I still dream of all the great stuff more money could by me. It’s damn hard to let go of. But I know that the main reason I’m happy today is not that I make more money than before – it’s that I enjoy what I have and that I live squarely within my means.

    THAT is true wealth, and I’m not exactly the first to say so (by a long shot):

    “Contentment is natural wealth, luxury is artificial poverty???
    – Socrates

    “We tend to forget that happiness doesn’t come as a result of getting something we don’t have, but rather of recognizing and appreciating what we do have.”
    – Frederic Koenig

    “There is no end of craving. Hence contentment alone is the best way to happiness. Therefore, acquire contentment.
    – Swami Sivananda

    And what about you? How important is your salary to you? What matters the most to you – money or happiness at work? How have you chosen in your career? Write a comment, I’d really like to know.

    Related posts:


  • Quote

    Warren BuffettReally, getting to do what you love to do every day, that’s the ultimate luxury. And particularly when you can do it with terrific people around you.
    – Warren Buffett

    From this interview which demonstrates very clearly, that the reason Warren Buffett has made so much money is that he doesn’t care much about money :o)



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