The Chief Happiness Officer Blog

  • Naked Google

    Here’s another great example of a naked business practice: How a business’ website shows up in a Google search can be crucial. Being on the first search results page is gold, finding yourself relegated to the back pages may cost you customers. Consequently, many people try to improve their Google ranking by means that can be fair or … shady, let’s say.

    And what does Google do with these people who seek to unfairly exploit their system? They invite them to a party!

    Google works hard to thwart the mischief makers, sometimes branded as “Black Hats” because of their subterfuge. Engineers frequently tweak the algorithms that determine the rankings, sometimes causing websites perched at the top to fall a few notches or, worse, even plunge to the back pages of the results.

    Hoping to ease the tensions with webmasters, Google hatched the idea of its “dance” party during an annual search engine convention held in Silicon Valley, just a few miles from Google’s headquarters. The company invited some of the Black Hats, effectively welcoming the foxes into the hen house.

    “Google realized it was never going to get rid of these (Black Hats), so it decided it may as well work with them,” Chris Winfield, a Google Dance party veteran who runs 10e20, a search engine marketing firm. “Until then, it always seemed like it was ‘us against them.’”

    The guests have mostly behaved themselves, although a couple years ago there was an unsuccessful attempt to steal one of Google’s couches.

    Just like the example at Amazon that I blogged previously, this open approach to business is efficient, positive and speaks of a high level of organizational maturity – which is especially impressive in the case of a young company like Google. Kudos!

  • Steve-olution

    ,

    There is currently a rather active movement in the US that seeks to find fault with evolution and to promote creationism or the newest version of it, Intelligent design. One of the arguments often used, is that more and more scientists are coming to doubt evolution. This is probably not true, and the National Center for Science Education came up with a wonderful, wacky response. Eugenie Scott of the NCSE put it like this in an interview:

    Well, you know, we were bombarded by irritated and irate scientists who said we could get 100,000 scientists in two weeks to sign a statement on evolution, let’s counter this nonsense. And we kept saying no, that’s not the way science is done; we don’t want to further mislead the public; you don’t do science by plebiscite, this is really silly. But on the other hand, we then got to thinking about the great American journalist H L Menkin who once said that, a good horse laugh is worth 1000 syllogisms, and we’re pretty big on the syllogisms. You go to our web page we’ve got straight science, we’re a serious organisation – but damn it, we’re tired of this.

    They went for the horse laugh, hence Project Steve. You can get on the Project Steve list only if you’re a scientist, your name is Steve (or a variation thereof) and you agree with the following:

    Evolution is a vital, well-supported, unifying principle of the biological sciences, and the scientific evidence is overwhelmingly in favor of the idea that all living things share a common ancestry. Although there are legitimate debates about the patterns and processes of evolution, there is no serious scientific doubt that evolution occurred or that natural selection is a major mechanism in its occurrence. It is scientifically inappropriate and pedagogically irresponsible for creationist pseudoscience, including but not limited to “intelligent design,” to be introduced into the science curricula of our nation’s public schools.

    So far they’re way past 500 Steves. The name Steve represents about 1% of all scientists and was chosen in honour of the late Stephen Jay Gould.

  • Beating the banks

    ,

    Zopa is a new approach to lending and borrowing money:

    Here’s the way the world works (and it must be right because it’s been like this for hundreds of years…)

    People who have spare money give it to a bank. Banks then do whatever they like with it. Some of it they lend to people who need to borrow. Some of it they give to their shareholders. Some of it they gamble on the price of tin, or the dollar going down, or whether there’ll be floods in Asia. Banks make lots of money from all this, a fraction of which they give back to their customers.

    Zopa though lets people who have spare money to lend it directly to people, like them, who want to borrow it. No bank in the middle, no huge overheads, no unethical investments.

    To minimise any risk, the money each lender puts in is spread amongst at least 50 borrowers (and likewise each borrower gets their money from a number of different lenders).

    I saw this mentioned on Businesspundit, and I have to agree with him that this is a seriously disruptive technology. The site just exudes happiness, energy, drive, disruption and fun. Check it out.

    UPDATE: I tried to register at the site, and the process failed. I got this very nice email from the site:

    Thanks for your email and your interest in Zopa. I’m sorry but in order to comply with UK Money Laundering Regulations all Zopa Members need to be UK residents and appear on the voters roll.

    We know this sounds incredibly inflexible, but at this stage in Zopa’s young life we have to be belt and braces with identification, money laundering and fraud.

    Clearly this is a big turn off for you so please accept our apologies. Once we’re better established we’ll be looking to increase the number of ways that we can admit Zopa joiners online.

    As Zopa grows we are planning to move into other countries by the end of the year and we hope very much that you’ll consider trying to join us again then.

    I’ll be back when they take it outside the UK.

  • Quote

    , ,

    What is at the center now? At the moment, neither art nor science but mankind determining, in confusion and obscurity, whether it will endure or go under. The whole species – everybody – has gotten into the act. At such a time it is essential to lighten ourselves, to dump encumbrances, including the encumbrances of education and all organized platitudes, to make judgments of our own, to perform acts of our own.

    – Saul Bellow, from his 1976 Nobel lecture.

  • Hacking Las Vegas

    ,

    A group of “baby-faced MIT students, hyper-geniuses and anarchistic whiz kids” figured out how to cheat casinos efficiently at blackjack.

    Fifty thousand dollars strapped to each thigh. A hundred thousand dollars, in 10 bricks of hundreds, taped across my upper back. Fifty thousand more Velcroed to my chest.

    I try to control my breathing as I stroll through Logan International Airport. Terminal C is buzzing and chaotic, an over-air-conditioned hive of college students escaping Boston for a long weekend. I am dressed like everyone else: baggy jeans, baseball hat, scuffed sneakers. But in my mind, I have as much chance of blending in as a radioactive circus clown. There’s enough money hidden under my clothes to buy a two-bedroom condo. And to top it off, there’s $100,000 worth of yellow plastic casino chips jammed into the backpack slung over my right shoulder.

    I think it’s nice to see students putting the stuff they learn into practice :o) Read the entire article on Wired.

  • Quote

    ,

    Do not spoil what you have by desiring what you have not; but remember that what you now have was once among the things only hoped for.
    – Epicurus

  • Openness at Amazon

    Technology Review shows how Amazon use transparancy and openness by giving away most of their product data:

    The strategy behind Amazon Web Services is to give programmers virtually unlimited access to the very foundation of Amazon’s business its product database. whether they are inside or outside the company’s walls. Developers can grab product data, reformat it, add related services, and use it to attract eyeballs to their own sites. If they feel like it, they’re even free, like Taylor, to create parallel-universe Amazons that have the added features they crave. Amazon demands only one thing in return: that visitors to these satellite sites complete any purchases through Amazon.com itself. The site owners, meanwhile, earn a decent commission on each sale.

    Exposing the world’s largest product database – along with the editorial content and personalization functions that make Amazon.com so uncannily useful – is such a counterintuitive business strategy that analogies are hard to come by.

    Amazon:
    * Has very little control over what people choose to do with their data
    * May ultimately loose web traffic to other sites using that data
    * Also allow competitors access to the same data

    And they see a critical business advantage in this “naked” approach. Yay!

  • Doing business in the nude

    ,

    If you have to be naked, you’d better be buff.

    This quote is from The Naked Corporation by Don Tapscott and David Ticoll, one of the books I’m currently reading. They argue (and quite convincingly so) that businesses are entering an age of transparency, ie. that some of the major forces affecting markets and societies increasingly favor those organizations who are open and honest. That in an age where the cost of communication is constantly dropping, the world most likely WILL know what goes on inside your organization – whether you want it or not.

    Here’s my take on this: Yaaaaaaay!!! Openness and transparency are good, and it’s hard to be happy and enjoy your job in a company that requires you to keep too many secrets. I think our natural state is to be open and share information, and we can relax more when we’re allowed to do that.

    For an additional reason why transparency works, read Non zero by Robert Wright. This book argues that those who cooperate will always triumph over those who battle each other, not in every case but in the long run. And those who can be open and transparent can cooperate way more effectively than those who keep everything secret.

  • Ethical balance sheet

    , ,

    Bank manager Hans Erik Brønserud explains the reasoning behind the ethical balance sheet his bank does in addition to the normal balance sheet:

    First and foremost this has given us a tool, which gives us a unique opportunity to sense how our stakeholders view us and what we do. Every year we get specific feedback on whether we are in agreement with our customers, employees and community, and the tables and graphs instantly show us if we’re slacking in any area.

    But all of this knowledge makes no difference if we in management don’t take in the signals and correct the things that aren’t working optimally, and this we’ve chosen to do since the very first ethical balance sheet.

    BTW, I’m thrilled by their mission statement:

    1) We must treat our customers in a way that keeps them coming back and makes them mention on favourably to people who aren’t yet customers with us.

    2) We must treat our employees in a way that makes them look forward to coming to work every day and be proud to mention where they work.

    3) We must make enough money to keep fulfilling the first 2

    Read the entire article (in danish)

  • Learn from the penguin

    This paper describes what businesses can learn from the open source movement. An appetizer:

    In this paper I explain that while free software is highly visible, it is in fact only one example of a much broader social-economic phenomenon. I suggest that we are seeing is the broad and deep emergence of a new, third mode of production in the digitally networked environment. I call this mode “commons-based peer-production,” to distinguish it from the property- and contract-based models of firms and markets. Its central characteristic is that groups of individuals successfully collaborate on large-scale projects following a diverse cluster of motivational drives and social signals, rather than either market prices or managerial commands.

    The article concludes that “this mode has systematic advantages over markets and managerial hierarchies when the object of production is information or culture” which is precisely my business. The Happy at Work Project is organized around 4 principles one of which is open source, and this is a wonderful validation of something I’ve instinctively believed in for a long time.

Connect

Get our newsletter

“I can’t believe it – a newsletter actually worth reading!”
– Subscriber

Over 6,000 people subscribe to our newsletter with tons of tips about happiness at work.

Get our books

“It’s very, very good. It’s incredibly well written, full of insights, and there are exercises to improve your own happiness at work. You can’t ask for more than that!”
– David Maister, author of Practice What You Preach

“What an inspiring book. Every leader should read it. This type of leadership has been integral to our success and I know it will boost your results too.“
– Garry Ridge, CEO WD-40 Company

Get Our Free Newsletter

Over 6,000 people already get our free newsletter with useful tips, videos, links and articles about happiness at work.
Subscribe to our newsletter here.

Top posts last week

Non-inspirational quotesOctober 22, 2003
Top 10 reasons why constant complaining is so toxic in the workplaceAugust 7, 2007
Book Review: Any Dumbass Can Do It by Garry RidgeFebruary 11, 2025
How to handle chronic complainersAugust 24, 2006
The movie "The Secret" is entirely fakeMarch 15, 2007

recent Posts