I’ve never been to the Pike Place Fish Market in Seattle, but people who have describe it as a joyful chaos. The fishmongers throw the fish and crabs around, catch them one-handed, yell at and with the customers and generally have a great time.
But things weren’t always great. Yokoyama, the owner, describes himself as an ex-tyrant, who only recently learned to treat employees as peers in stead of peons. And the reward has been to see the company come to life, and the customers have followed.
Let me give you an example of what happens in a company, where people have this much fun.
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